OdinAnswersvs Keatext Comparison

$450.00/month

$550.00/month

• Ease of Use

  4.0 (1)

• Features & Functionality

  4.0 (1)

• Customer Service Software

  5.0 (1)

• Value for Money

  5.0 (1)

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• Ease of Use

  4.1 (19)

• Features & Functionality

  3.5 (19)

• Customer Service Software

  4.3 (19)

• Value for Money

  3.7 (19)

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Built for Enterprises that need to process millions of customer comments.

Keatext is built for CX, marketing, and HR teams to understand large volumes of customer and employee feedback -- think reviews, open-ended surveys, and contact center tickets.

• Customer Segmentation
• Knowledge Management Software
• Natural Language Processing
• Negative Feedback Management
• Predictive Analytics Software
• Predictive Modeling
• Reporting/Analytics
• Sentiment Analysis
• Tagging
• Text Analysis Software

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• Customer Segmentation
• Knowledge Management Software
• Natural Language Processing
• Negative Feedback Management
• Predictive Analytics Software
• Predictive Modeling
• Reporting/Analytics
• Sentiment Analysis
• Tagging
• Text Analysis Software

See all features

• Cloud-based
• On-premise

• Cloud-based
• On-premise

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• Email/Help Desk
• FAQs/Forum
• Knowledge Base Software
• Phone Support
• 24/7 (Live rep)
• Chat

• Email/Help Desk
• FAQs/Forum
• Knowledge Base Software
• Phone Support
• 24/7 (Live rep)
• Chat