RingCentral Contact Centervs Screen Story Comparison

$65.00/month

• Ease of Use

  4.3 (220)

• Features & Functionality

  4.3 (220)

• Customer Service Software

  4.2 (220)

• Value for Money

  4.1 (220)

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• Ease of Use

  (0)

• Features & Functionality

  (0)

• Customer Service Software

  (0)

• Value for Money

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Deliver a better customer service experience with RingCentral Contact Center. Meet customers on their preferred channel to provide immediate, helpful service at any time.

• Audio Capture
• Auto-Dialer
• Blended Call Center
• Call Tagging
• Call Tracking Metrics
• Computer Telephony Integration
• Customizable Reports
• Screen Capture
• Screen Recording Software
• Skills Tracking

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• Audio Capture
• Auto-Dialer
• Blended Call Center
• Call Tagging
• Call Tracking Metrics
• Computer Telephony Integration
• Customizable Reports
• Screen Capture
• Screen Recording Software
• Skills Tracking

See all features

• Cloud-based
• On-premise

Not provided by vendor

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• Email/Help Desk
• FAQs/Forum
• Knowledge Base Software
• Phone Support
• 24/7 (Live rep)
• Chat

• Email/Help Desk
• FAQs/Forum
• Knowledge Base Software
• Phone Support
• 24/7 (Live rep)
• Chat