---
description: Discover and compare Free IT Service Management (ITSM) Tools  Applications & Tools. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
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title: Free IT Service Management (ITSM) Tools  - Capterra
---

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# IT Service Management (ITSM) Tools 

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> ITSM software, also known as Information Technology Service Management software, focuses on management of internal and external IT support.

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## Products

1. [ManageEngine ServiceDesk Plus](https://www.capterra.in/software/179501/manageengine-service-desk-plus) — 4.4/5 (227 reviews) — Unlock efficiency, exceptional experiences, and industry-leading ROI from your ITSM processes.
2. [Vision Helpdesk](https://www.capterra.in/software/102230/vision-helpdesk) — 4.6/5 (48 reviews) — Vision Helpdesk's Service Desk is PINKVerify Certified ITIL ITSM Complaint IT Help Desk Software.
3. [TeamViewer ONE](https://www.capterra.in/software/122252/teamviewer) — 4.6/5 (11620 reviews) — TeamViewer streamlines IT service delivery with secure remote support, ensuring swift response to service requests and incidents.
4. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3408 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
5. [ManageEngine Endpoint Central](https://www.capterra.in/software/170018/manageengine-desktop-central) — 4.6/5 (1489 reviews) — On-prem \& cloud-based unified endpoint management and security tool that helps manage organization endpoints from single console.
6. [Zoho Assist](https://www.capterra.in/software/181775/zoho-assist) — 4.7/5 (1374 reviews) — Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe.
7. [GitLab](https://www.capterra.in/software/159806/gitlab) — 4.6/5 (1215 reviews) — GitLab unifies planning, CI/CD, security, and agentic AI, eliminating the tool handoffs that slow software delivery. Learn more today.
8. [Salesforce Service Cloud](https://www.capterra.in/software/136189/salesforce) — 4.5/5 (820 reviews) — Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels.
9. [JIRA Service Management](https://www.capterra.in/software/138769/jira-service-management) — 4.5/5 (763 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
10. [Supremo Remote Desktop](https://www.capterra.in/software/177094/supremo-remote-desktop) — 4.7/5 (447 reviews) — Supremo is an easy-to-use, secure, but affordable remote desktop software for Windows, macOS, iOS, Android, and Linux.
11. [ServiceNow](https://www.capterra.in/software/152871/servicenow) — 4.5/5 (344 reviews) — Deliver services that amaze your users, increase productivity, and achieve new insights by consolidating to the most innovative ITSM.
12. [Pipefy](https://www.capterra.in/software/144848/pipefy) — 4.6/5 (319 reviews) — Pipefy is a no-code automation platform that saves IT resources and improves visibility and control over workflows.
13. [Action1](https://www.capterra.in/software/180609/action1-rmm) — 4.9/5 (237 reviews) — Action1 reinvents patch management with an infinitely scalable and highly secure platform configurable in 5 minutes that just works.
14. [Kayako](https://www.capterra.in/software/80775/kayako) — 4.0/5 (174 reviews) — Kayako, an AI help desk platform, automates tasks, enabling agents to focus on high-value work and enhancing support efficiency.
15. [Cherwell Service Management](https://www.capterra.in/software/121158/cherwell-software) — 4.3/5 (166 reviews) — Easily maintain and configure IT processes across your organization with Cherwell¿s comprehensive ITSM solution.
16. [OpsGenie](https://www.capterra.in/software/170236/opsgenie) — 4.6/5 (154 reviews) — Opsgenie is a modern incident management and response solution for operating always-on services.
17. [Hiver](https://www.capterra.in/software/142975/hiver) — 4.7/5 (146 reviews) — Hiver is an AI, ITSM software that is designed for modern teams and does away with the complexity of traditional ITSM tools.
18. [xMatters](https://www.capterra.in/software/116750/xmatters) — 4.6/5 (141 reviews) — Incident management platform that helps prevent, manage, and resolve IT incidents before they become business problems.
19. [Web Help Desk](https://www.capterra.in/software/179421/web-help-desk) — 4.1/5 (123 reviews) — Web Help Desk® is a web-based ticketing, IT asset, knowledge, and change management software that is easy to use.
20. [ManageEngine ADManager Plus](https://www.capterra.in/software/143496/admanager-plus) — 4.5/5 (83 reviews) — ADManager Plus is an IGA solution for managing Active Directory, Microsoft 365, Exchange, and Google Workspace environments.
21. [osTicket](https://www.capterra.in/software/125118/osticket) — 4.3/5 (75 reviews) — An open source customer support system that organizes, manages and archives incoming support requests.
22. [Lansweeper](https://www.capterra.in/software/126334/lansweeper) — 4.5/5 (73 reviews) — Lansweeper is an IT Asset Management solution that provides network discovery of all connected devices, users, and software.
23. [Alloy Navigator](https://www.capterra.in/software/108129/alloy-navigator) — 4.5/5 (64 reviews) — Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you.
24. [Device42](https://www.capterra.in/software/144214/device42) — 4.8/5 (59 reviews) — ITAM Software: Track complete hardware \& software asset life-cycles, licenses, contracts, certificates, renewal reminders, and more\!
25. [Motadata ServiceOps](https://www.capterra.in/software/153905/motadata) — 4.6/5 (50 reviews) — Motadata ServiceOps is an AI-enabled ITSM platform to streamline business processes with complete ESM capabilities.

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## Related Categories

- [IT Asset Management Software](https://www.capterra.in/directory/30077/it-asset-management/software)
- [IT Service Software](https://www.capterra.in/directory/30672/it-service/software)
- [Service Desk Software](https://www.capterra.in/directory/31027/service-desk/software)
- [Issue Tracking Software](https://www.capterra.in/directory/30675/issue-tracking/software)
- [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.in/directory/30676/itsm/software)
- [All Categories](https://www.capterra.in/directory)

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ITSM accelerates your digital transformation and elevates user experiences with machine learning and AI powered chatbots. ITSM improves your IT productivity by 20+% with structured machine learning that automates routine tasks.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/40dc26ae-d0a2-4d6b-b110-865b0d6025bf.png","url":"https://www.capterra.in/software/152871/servicenow","@type":"ListItem"},{"name":"Pipefy","position":12,"description":"Pipefy is a no-code workflow automation platform that helps conserve IT resources while giving teams more visibility and control over every process and workflow across the organization.\n\nDeliver projects faster and close tickets within budget. Pipefy supports IT teams in maintaining security and compliance with features like audit logs, business rules, and role-based access control (RBAC).\n\nAutomated alerts help prevent delays and ensure proper escalation, while flexible asset management and tracking workflows keep operations running smoothly.\n\nPipefy is secure, easy to use, and can be deployed by any team to build and automate IT processes, workflows, or self-service portals.\n\nKey features include 300+ ready-to-use connectors, HTTPS integrations, a built-in security suite, AI capabilities, customizable forms, rules, conditionals, and some of the fastest time-to-value in the market.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a32dadef-fa91-4fac-b3a8-b303d731d7f2.png","url":"https://www.capterra.in/software/144848/pipefy","@type":"ListItem"},{"name":"Action1","position":13,"description":"Action1 is an autonomous endpoint management platform that is cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes—it just works and is always free for the first 200 endpoints, with no functional limits. 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It automates repetitive tasks, allowing agents to focus on complex issues. Kayako's intelligent learning capabilities improve response accuracy over time, handling a significant portion of repetitive inquiries.\n\nThe platform offers a flexible ticketing system, a self-service knowledge base, and analytics to optimize support operations. It integrates easily with existing systems, enhancing efficiency without an overhaul. The user-friendly interface ensures a seamless experience, while security measures protect customer data.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6536be83-a240-48b4-9fd3-1c7af757f0f2.png","url":"https://www.capterra.in/software/80775/kayako","@type":"ListItem"},{"name":"Cherwell Service Management","position":15,"description":"Cherwell Service Management is a powerful IT Service Management (ITSM) solution that provides enterprise organizations with the ability to easily maintain and configure IT processes. Cherwell¿s flexible and feature-rich ITSM solution allows teams to rapidly meet the changing and growing demands across their organization, from IT to Facilities to HR, with seamless workflows and lower costs. Cherwell ITSM enables you to transform your IT Service Desk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/81d75333-2998-4586-a56f-223cad1d3b9d.png","url":"https://www.capterra.in/software/121158/cherwell-software","@type":"ListItem"},{"name":"OpsGenie","position":16,"description":"Opsgenie is a modern incident management and response solution for operating always-on services. We empower Dev and Ops teams to plan for service disruptions and stay in control during incidents. Opsgenie centralizes alerts, notifies the right people reliably, and enables them to take rapid action. Our deep integrations with 200+ ITSM tools enable you to break down silos between Dev and IT Teams, correlate incidents to code deployments, and easily measure the full impact of a major incident.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1b94ce5d-0304-46c4-b60f-8df253d58c43.png","url":"https://www.capterra.in/software/170236/opsgenie","@type":"ListItem"},{"name":"Hiver","position":17,"description":"Hiver is a modern, AI ITSM tool that’s fast, intuitive, and easy to adopt. It helps IT teams resolve issues quickly without the steep learning curve of traditional ITSM platforms. \n\nWith Hiver, all IT and tech requests from emails like itsupport@ or admin@, live chat, and portals are centralized in one place. AI-suggested tags and automated workflows make it simple to triage tickets, assign them to the right teammates, and monitor their status in real time. Teams can collaborate seamlessly with internal notes and @mentions, eliminating the need for messy forwards and CCs. \n\nHiver AI further reduces effort by composing replies, summarizing conversations, and suggesting templates for quick resolutions. IT teams can also implement self-service through AI chatbots and an internal knowledge base, deflecting L1 tickets and reducing costs. Finally, customizable reports and dashboards provide clear insights into SLA compliance, response times, employee feedback, and overall performance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a9c15b99-cb97-46a9-96ae-986a824d38b4.png","url":"https://www.capterra.in/software/142975/hiver","@type":"ListItem"},{"name":"xMatters","position":18,"description":"xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMatters Purpose-built AI significantly slashes resolution times with seamless integration across any DevOps or ITSM toolchain, ensuring every team has the necessary context to avert disruptions before they occur. We partner with our customers to create workflows that lower MTTA/MTTR, increase customer and employee satisfaction, and improve compliance and reporting. Build operational resilience into your digital services and automate responses all the way to resolution with Everbridge xMatters.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9141364b-1ce1-48cb-ad9f-6d280f6a2826.png","url":"https://www.capterra.in/software/116750/xmatters","@type":"ListItem"},{"name":"Web Help Desk","position":19,"description":"SolarWinds Web Help Desk is an on-premises IT help desk solution that streamlines your help desk operations with simple, affordable ticketing and asset management software. Benefit from automated ticketing management, change management, IT asset management, built-in knowledge base, SLA alerting, performance reporting, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9833b587-69b8-4c81-adeb-6a8081d5e89a.png","url":"https://www.capterra.in/software/179421/web-help-desk","@type":"ListItem"},{"name":"ManageEngine ADManager Plus","position":20,"description":"ManageEngine ADManager Plus is an identity governance and administration (IGA) solution that helps manage user identities, enhance security, and meet IT compliance needs. It simplifies provisioning and deprovisioning in Active Directory, Microsoft 365, and other enterprise applications. This solution enables you to generate over 200 reports to gain valuable insights into identities and their access rights. It empowers you to improve the efficiency of your IGA operations with workflows, automations, and by delegating tasks to help desk technicians with granular role-based access. The solution helps you comply with IT regulations by providing schedulable reports, automating access certification campaigns, and pinpointing security gaps with identity risk assessment. ADManager Plus integrates with ITSM, HCM, and SIEM tools for centralized identity management. Its web-based console, and mobile apps for iOS and Android, enable secure identity management anytime, anywhere.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/28958cda-088c-4757-b48b-8054d0ef96d9.png","url":"https://www.capterra.in/software/143496/admanager-plus","@type":"ListItem"},{"name":"osTicket","position":21,"description":"osTicket is a help desk solution designed to help businesses of all sizes manage incoming support requests to streamline customer service operations. Key features of the platform include custom ticket queues, ticket filters, configurable help topics, ticket locking mechanism, ticket transfer, thread action, service level agreement plans, customer portal, search functionality, task management, and more among others. It also lets administrators send personalized automated responses to clients.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1680b152-98b7-4ff4-870c-0ae1c1f0d508.png","url":"https://www.capterra.in/software/125118/osticket","@type":"ListItem"},{"name":"Lansweeper","position":22,"description":"Lansweeper helps organizations see, understand, and make confident decisions about their entire technology estate across IT, OT, IoT, and Cloud. Lansweeper automatically discovers and inventories every asset: hardware, software, and user—then connects that data to insights about usage, lifecycle, risk - and much more. The result is Technology Asset Intelligence (TAI): a trusted foundation of knowledge that turns your raw inventory data into clear, actionable understanding.\n\n• With this intelligence, IT, Security, and Finance teams can:\n• Eliminate blind spots and security gaps.\n• Identify cost-saving and optimization opportunities.\n• Support audits, migrations, and strategic planning with confidence.\n• Align decisions across teams using one reliable source of truth.\n\nWhat began as a visibility tool has evolved into a decision-making platform—helping more than 20,000 organizations worldwide, including CMA CGM, Rentokil, Fiskars, Nestlé, and Nvidia, to turn technology data into business","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8e852a8b-8aa3-47c5-9b8d-5ae26550bc53.png","url":"https://www.capterra.in/software/126334/lansweeper","@type":"ListItem"},{"name":"Alloy Navigator","position":23,"description":"ITIL aligned  IT Service and Asset Management platform that provides thoughtful answers to your toughest IT challenges.\n\nAchieving high levels of customer service while managing complex IT operations is critical for any organization. That's why we designed Alloy Navigator's intuitive and collaborative ITSM capabilities that transparently integrate with the flexible beauty of intelligent workflow, insightful dashboards and on-the-fly views.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3a022b0-7e95-4609-ac88-ac05046a1f85.png","url":"https://www.capterra.in/software/108129/alloy-navigator","@type":"ListItem"},{"name":"Device42","position":24,"description":"Device42 is the most comprehensive discovery system for Hybrid IT available today. Continuously discover, map, and optimize infrastructure and applications across data center and cloud environments. Device42 intelligently groups discovered workloads by application affinities, dramatically reducing the effort required to create move groups, capturing all communications. Customers across 60 countries use these capabilities to manage and modernize their IT infrastructure and application landscapes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5db31a81-473f-42fd-9d45-aec6effa174c.jpeg","url":"https://www.capterra.in/software/144214/device42","@type":"ListItem"},{"name":"Motadata ServiceOps","position":25,"description":"Motadata ServiceOps is an ITIL-aligned ITSM solution built on our proprietary DFIT (Deep Learning Framework for IT Operation) that empowers IT organizations to rapidly adopt changes across people, processes, and technology. It offers capabilities like intelligent automation, NLP-powered virtual agents, support for enterprise service management, and more. \nThe major modules are Help Desk, Service Desk, IT Asset Management, and Patch Management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6b0aeb11-9771-4ffe-ad91-1d383633fbb5.png","url":"https://www.capterra.in/software/153905/motadata","@type":"ListItem"}],"numberOfItems":25}
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