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Remote Support software helps companies provide remote technical support with screen sharing, text chat, online meetings, and training tools.
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Clonadesk is secure & reliable screen sharing platform where you can Connect, Collaborate & Assist customers remotely from anywhere.
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ClonaDesk is a remote access software that allows users to interact with computer systems in other locations as though they were local. It empowers businesses to provide remote customer service and technical support with its advanced remote desktop capabilities. A seamless experience is provided by ClonaDesk, which allows the support persons to troubleshoot technical issues easily and provide high-quality technical support to their customers, even from miles away.
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Features
- Surveys & Feedback
- Access Controls/Permissions
- Session Recording
- Collaboration Tools
- Remote Monitoring & Management
- Unattended Access
- Diagnostic Tools
- Real-Time Notifications
- File Sharing Software
- Chat/Messaging
- Reporting/Analytics
- Session Transfer
Conversations & collaboration in one place
Work more efficiently with internal and external stakeholders in topic-based channels designed to drive transparency and alignment. Support asynch communication with nuance through clips which are 5 minute audio or video messages, and get your team together quickly in a spontaneous connection and collaboration instance with Huddles. Additionally, teams and individuals can use Slack Canvas, a persistent surface across all conversations where notes, links, images and videos can be curated and accessed.
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Features
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- Access Controls/Permissions
- Session Recording
- Collaboration Tools
- Remote Monitoring & Management
- Unattended Access
- Diagnostic Tools
- Real-Time Notifications
- File Sharing Software
- Chat/Messaging
- Reporting/Analytics
- Session Transfer
TeamViewer remote support software lets you connect securely to computers, access files and applications, and collaborate.
TeamViewer connects any PC, Server, Device on any platform globally in a few seconds. Available in over 30 languages, TeamViewer is a leading remote desktop tool with over 30,000 new downloads every hour. Currently, there are over 2.0 billion live TeamViewer IDs that access the world's largest and fastest remote connection network.We're serious about security, and we put our customers and their clients first when it comes to protecting them with the latest in technology.
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Features
- Surveys & Feedback
- Access Controls/Permissions
- Session Recording
- Collaboration Tools
- Remote Monitoring & Management
- Unattended Access
- Diagnostic Tools
- Real-Time Notifications
- File Sharing Software
- Chat/Messaging
- Reporting/Analytics
- Session Transfer
Webex Suite is an all-in-one, intelligent collaboration suite built on an industry leading and secure Webex Platform.
Webex Suite is an all-in-one, intelligent collaboration suite built on an industry leading and secure Webex Platform with artificial intelligence features built-in. With 8 powerful individual workloads – Webex Suite brings together Meetings, Messaging, Calling, Webinar, Events, Polling, Whiteboarding and Video Messaging in one collaboration experience to maximize productivity and teamwork. With a variety of collaboration features, Webex Suite helps bridge the gap between office and remote workers, remove language barriers, and overcome time zone differences. Enjoy the flexibility to work from anywhere and to keep teams focused and engaged with unified, intuitive experiences and integrated AI across the entire suite.
All workloads in the Webex Suite can be managed via the single-pane-of-glass administration portal, Control Hub. It also allows you to protect your teams’ data and privacy with enterprise-grade security built in from the ground up.
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Features
- Surveys & Feedback
- Access Controls/Permissions
- Session Recording
- Collaboration Tools
- Remote Monitoring & Management
- Unattended Access
- Diagnostic Tools
- Real-Time Notifications
- File Sharing Software
- Chat/Messaging
- Reporting/Analytics
- Session Transfer
Freshdesk is an easy-to-use customer service software that helps over 50,000 businesses offer stellar customer support remotely.
Freshdesk is a cloud-based helpdesk that enables you to offer customer service from wherever you are. Using Freshdesk on your laptop or mobile phone, you can assist your customers across email, phone, web, social media, live chat, chatbots, and messaging channels like WhatsApp or Facebook Messenger, from a single platform. You can automate workflows, collaborate with context, set up convenient self-service options, and integrate with tools Zoom or TeamViewer to offer effortless remote support.
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Features
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- Access Controls/Permissions
- Session Recording
- Collaboration Tools
- Remote Monitoring & Management
- Unattended Access
- Diagnostic Tools
- Real-Time Notifications
- File Sharing Software
- Chat/Messaging
- Reporting/Analytics
- Session Transfer
ConnectWise Control provides the ability to view and control devices from anywhere there is an Internet connection.
ConnectWise Control (formerly ScreenConnect) is a fully functional remote support solution. The software gives you the ability to remotely view and control devices from anywhere there is an Internet connection. As a technician, regardless if you primarily support your customers personal computers or a huge enterprise infrastructure, the ability to quickly and effectively resolve problems allows you to save time and improve customer satisfaction.
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Features
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- Session Recording
- Collaboration Tools
- Remote Monitoring & Management
- Unattended Access
- Diagnostic Tools
- Real-Time Notifications
- File Sharing Software
- Chat/Messaging
- Reporting/Analytics
- Session Transfer
AnyDesk is a trailblazing and innovative provider of Remote Desktop Software and offers a fast, easy, and secure Remote Support.
AnyDesk is a trailblazing and innovative provider of Remote Desktop Software and offers a fast, easy, and secure solution for Remote Support, Remote Access, and Remote Work. Our customers range from large corporations and government institutions to research facilities, small enterprises, and personal users, connecting devices around the globe.
Founded in Stuttgart, Germany, in 2014, AnyDesk has reached 500 million downloads and over 100.000 customers worldwide.
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- Session Recording
- Collaboration Tools
- Remote Monitoring & Management
- Unattended Access
- Diagnostic Tools
- Real-Time Notifications
- File Sharing Software
- Chat/Messaging
- Reporting/Analytics
- Session Transfer
Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe.
Access your computer or mobile device from anywhere, anytime using Zoho Assist; your one-stop solution for remote support, screen sharing and unattended access. Get started today with one of the industry's most secure, reliable and affordable software. Requires no prior installation. Cross-platform support available. Works across devices. Supports all major web-proxies and firewalls.
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Features
- Surveys & Feedback
- Access Controls/Permissions
- Session Recording
- Collaboration Tools
- Remote Monitoring & Management
- Unattended Access
- Diagnostic Tools
- Real-Time Notifications
- File Sharing Software
- Chat/Messaging
- Reporting/Analytics
- Session Transfer
A web conferencing solution that empowers you to host interactive online meeting, video conferencing and organize engaging webinars.
Zoho Meeting is a robust web conferencing solution built for online meeting and webinar needs. It is completely browser-based and attendees don't need to download any application to attend a meeting or webinar. Keep your meetings handy using the desktop plugin for Windows, Linux and Mac, iOS app, android app, Google Chrome extension, Firefox extension, embed widget and calendar integrations. Embed webinar registration, polls, Q&A, allow to talk, recording, in-depth analytics, etc
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Features
- Surveys & Feedback
- Access Controls/Permissions
- Session Recording
- Collaboration Tools
- Remote Monitoring & Management
- Unattended Access
- Diagnostic Tools
- Real-Time Notifications
- File Sharing Software
- Chat/Messaging
- Reporting/Analytics
- Session Transfer
Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together.
Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira’s open collaborative platform. Streamlined workflows, automation rules, queues, SLAs, and a self-service portal all empower IT, dev, operations, and business teams to deliver exceptional service management at scale with no silos.
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Features
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- Access Controls/Permissions
- Session Recording
- Collaboration Tools
- Remote Monitoring & Management
- Unattended Access
- Diagnostic Tools
- Real-Time Notifications
- File Sharing Software
- Chat/Messaging
- Reporting/Analytics
- Session Transfer
Supremo is an easy-to-use, secure, but affordable remote desktop software for Windows, macOS, iOS, Android, and Linux.
Supremo is an easy-to-use, secure and reliable remote desktop software for Windows, macOS, iOS, Android, and Linux. Its infrastructure is located all over the world.
Supremo has all the features to work or provide assistance wherever you are: unattended access, unlimited free address book, online reports, automatic updates, remote printing and much more.
Supremo is customizable and UAC compatible.
It can be used on an unlimited number of devices and requires no configuration or installation.
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Features
- Surveys & Feedback
- Access Controls/Permissions
- Session Recording
- Collaboration Tools
- Remote Monitoring & Management
- Unattended Access
- Diagnostic Tools
- Real-Time Notifications
- File Sharing Software
- Chat/Messaging
- Reporting/Analytics
- Session Transfer
Remote access software that helps ITPROS to provide assistance everywhere. Automatic Access, File Transfer, Multiple Connections.
Iperius Remote is software to provide remote assistance or remote access anytime and anywhere. Low latency and fast data transmissions are guaranteed and allow to work fast as if you are present locally. It's an easy-to-use, scalable and secure remote software and allows connection to any unattended devices. Iperius Remote has also an unbeatable price and fully customizable with your brand.
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Features
- Surveys & Feedback
- Access Controls/Permissions
- Session Recording
- Collaboration Tools
- Remote Monitoring & Management
- Unattended Access
- Diagnostic Tools
- Real-Time Notifications
- File Sharing Software
- Chat/Messaging
- Reporting/Analytics
- Session Transfer
Share information faster with visual context. Create, annotate, and share screenshots, videos, screen recordings, GIFs.
Zight (formerly CloudApp) is on a mission to enable happier & more productive workplaces with better communication to help people save time and reduce misunderstandings.
Zight is used for internal and external communication across teams, helping organizations save hundreds of people hours, reducing productivity losses caused by poor communication and misunderstanding, and eliminating unnecessary and draining meetings.
Learn more about Zight (formerly CloudApp)
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Features
- Surveys & Feedback
- Access Controls/Permissions
- Session Recording
- Collaboration Tools
- Remote Monitoring & Management
- Unattended Access
- Diagnostic Tools
- Real-Time Notifications
- File Sharing Software
- Chat/Messaging
- Reporting/Analytics
- Session Transfer
Getscreen.me perhaps the simplest and most convenient remote access software for administration, technical support and work from home.
Getscreen.me is a cloud-based software for administration, technical support and remote work that allows consumers to access and manage their PCs and Macs remotely from any device, including iOS / Android. Through the use of modern web technologies Getscreen.me provides a fast and secure connection and lets you access your remote computers directly via the web, with no software installation required.
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Features
- Surveys & Feedback
- Access Controls/Permissions
- Session Recording
- Collaboration Tools
- Remote Monitoring & Management
- Unattended Access
- Diagnostic Tools
- Real-Time Notifications
- File Sharing Software
- Chat/Messaging
- Reporting/Analytics
- Session Transfer
RealVNC Connect is the secure remote access and support solution, trusted by leading organizations worldwide.
RealVNC Connect is the original, budget-friendly desktop software for cloud and offline connectivity. Developed by the makers of one of the best desktop sharing systems, it provides instant remote access and support in one app. Built with security in mind, users love its simplicity and ease of use. With high-speed streaming, and superior image quality, it is platform-independent and one of the most popular Android apps for accessing Windows computers remotely.
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Features
- Surveys & Feedback
- Access Controls/Permissions
- Session Recording
- Collaboration Tools
- Remote Monitoring & Management
- Unattended Access
- Diagnostic Tools
- Real-Time Notifications
- File Sharing Software
- Chat/Messaging
- Reporting/Analytics
- Session Transfer
Action1 reinvents patch management with an infinitely scalable and highly secure platform configurable in 5 minutes that just works.
Action1 reinvents patching with an infinitely scalable, highly secure, cloud-native platform configurable in 5 minutes — it just works and is always free for the first 100 endpoints, with no functional limits. Featuring unified OS and third-party patching with peer-to-peer patch distribution and real-time vulnerability assessment with no VPN needed, it enables autonomous endpoint management that preempts ransomware and security risks, all while eliminating costly routine labor. Trusted by thousands of enterprises managing millions of endpoints globally, Action1 is certified for SOC 2 and ISO 27001.
The company is founder-led by industry veterans Alex Vovk and Mike Walters, who founded Netwrix, which has grown into a multi-billion-dollar industry-leading cybersecurity company.
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Features
- Surveys & Feedback
- Access Controls/Permissions
- Session Recording
- Collaboration Tools
- Remote Monitoring & Management
- Unattended Access
- Diagnostic Tools
- Real-Time Notifications
- File Sharing Software
- Chat/Messaging
- Reporting/Analytics
- Session Transfer
Local product
Faveo Helpdesk
4.5
(107)
Local product
Local product
A self-hosted and cloud ticket-based support system with a knowledge base for businesses of all sizes.
Faveo Helpdesk is open-source software that can be accessed by unlimited agents.
Headquartered in Bangalore, Faveo HELP DESK provides Businesses with an automated Helpdesk system to manage customer support.
It is specifically designed to cater to the needs of startups and SMEs empowering them with state of the art, ticket based support system. In today's competitive startup scenario customer retention is one of the major challenges.
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Features
- Surveys & Feedback
- Access Controls/Permissions
- Session Recording
- Collaboration Tools
- Remote Monitoring & Management
- Unattended Access
- Diagnostic Tools
- Real-Time Notifications
- File Sharing Software
- Chat/Messaging
- Reporting/Analytics
- Session Transfer
Aweray Remote(Awesun) - Free & Fast Remote Control App for Remote Work, Learning and Gaming.
Aweray Remote(Awesun) is a free all-in-one remote desktop application that allows users to remotely access computers and mobile devices from the phone, tablet, or PC fast and securely.
You can use Aweray Remote to:
-Work from home by accessing your PC from anywhere
-Remotely access/control mobile device on the go
-Remotely connect to PC games on a mobile device/ another PC
-Access the unattended devices you managed
Learn more about AweSun
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Features
- Surveys & Feedback
- Access Controls/Permissions
- Session Recording
- Collaboration Tools
- Remote Monitoring & Management
- Unattended Access
- Diagnostic Tools
- Real-Time Notifications
- File Sharing Software
- Chat/Messaging
- Reporting/Analytics
- Session Transfer
Secure instant messaging software for business communication providing a private team network with many control features.
Brosix is the perfect solution for all businesses in need of advanced security measures for their daily communication. Brosix provides businesses with a closed network and P2P encryption, which protects them from intruders and data leaks. The Business plan includes all app features and many enterprise features such as a private team network and user feature control. The Premium plan contains all of the available app and enterprise features plus advanced control features for secure collaboration.
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Features
- Surveys & Feedback
- Access Controls/Permissions
- Session Recording
- Collaboration Tools
- Remote Monitoring & Management
- Unattended Access
- Diagnostic Tools
- Real-Time Notifications
- File Sharing Software
- Chat/Messaging
- Reporting/Analytics
- Session Transfer
HelpWire — a simple service for instant remote support. Control remote computers to fix IT issues fast, anytime, and anywhere.
HelpWire is a remote desktop service designed for businesses and independent IT consultants. It offers user-friendly remote control tools for on-demand support of PCs, laptops, and workstations. With HelpWire, IT support services become more streamlined, enhancing the productivity of customer support teams of all sizes. Technicians can instantly access their clients' computers, allowing for direct and timely issue resolution, negating the need for expensive and time-intensive on-site visits.
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Features
- Surveys & Feedback
- Access Controls/Permissions
- Session Recording
- Collaboration Tools
- Remote Monitoring & Management
- Unattended Access
- Diagnostic Tools
- Real-Time Notifications
- File Sharing Software
- Chat/Messaging
- Reporting/Analytics
- Session Transfer
Remote Access Plus is a secure remote support solution
that lets you remotely govern computers anywhere on the globe
Remote Access Plus is a secure and comprehensive enterprise remote support solution
that helps system administrators and IT help desk technicians in troubleshoot Windows,
Mac and Linux computers from a central location. Powerfully built tools like advanced
remote desktop sharing, remote command prompt, registry, Wake on LAN, remote
shutdown, file manager and more enables elite remote assistance and considerably
reduces troubleshooting time from days to minutes.
Learn more about ManageEngine Remote Access Plus
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Features
- Surveys & Feedback
- Access Controls/Permissions
- Session Recording
- Collaboration Tools
- Remote Monitoring & Management
- Unattended Access
- Diagnostic Tools
- Real-Time Notifications
- File Sharing Software
- Chat/Messaging
- Reporting/Analytics
- Session Transfer
Desktop solution that helps businesses access and control remote PCs, share screens, chat, transfer files, and more.
UltraVNC is a free remote desktop software that allows users to remotely access and control Windows PCs over a network or the internet. The open-source program utilizes VNC technology to display one computer's screen on another and provides functionality to control the remote PC with your local mouse and keyboard. UltraVNC offers cross-platform compatibility and includes features like file transfer and encryption.
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Features
- Surveys & Feedback
- Access Controls/Permissions
- Session Recording
- Collaboration Tools
- Remote Monitoring & Management
- Unattended Access
- Diagnostic Tools
- Real-Time Notifications
- File Sharing Software
- Chat/Messaging
- Reporting/Analytics
- Session Transfer
A comprehensive security solution for managing local admin rights which strikes the perfect balance between productivity & protection.
Admin By Request is a Privileged Access Management (PAM) security solution which enables organizations to manage, monitor, and control local admin rights across their endpoints. It offers Just-In-Time per-app and session elevation, logging of privileged activity, real-time anti-malware file scanning, temporary local admin accounts (LAPS replacement), integration with SIEM tools and ticketing systems, and a full software and hardware inventory - all accessible from within an intuitive web portal.
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- Session Recording
- Collaboration Tools
- Remote Monitoring & Management
- Unattended Access
- Diagnostic Tools
- Real-Time Notifications
- File Sharing Software
- Chat/Messaging
- Reporting/Analytics
- Session Transfer
Fast, stable and secure remote access solution that allows users to connect to devices and servers remotely and resolve issues faster.
MSP360 Managed Connect is a fast and secure remote access tool enabling remote support, helpdesk assistance, remote work, distance education, and more. It allows users to access and control Windows devices from any operating system at any time regardless of the computer’s global location.
Learn more about MSP360 Connect
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Features
- Surveys & Feedback
- Access Controls/Permissions
- Session Recording
- Collaboration Tools
- Remote Monitoring & Management
- Unattended Access
- Diagnostic Tools
- Real-Time Notifications
- File Sharing Software
- Chat/Messaging
- Reporting/Analytics
- Session Transfer
Mikogo is a free screen sharing solution with built-in VoIP for online meetings, web presentations, web conferencing and sales demos.
Mikogo is a free screen sharing solution designed to streamline web conferencing and online meetings.
The software allows up to 25 people to share screen content simultaneously and offers a wide range of interactive tools and unique features. As the presenter, anything you see your meeting participants will see.
Mikogo includes the award-winning HTML Viewer that allows participants to join from within a web browser on any computer or mobile device - no downloads, 100% browser-based.
Learn more about Mikogo
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Features
- Surveys & Feedback
- Access Controls/Permissions
- Session Recording
- Collaboration Tools
- Remote Monitoring & Management
- Unattended Access
- Diagnostic Tools
- Real-Time Notifications
- File Sharing Software
- Chat/Messaging
- Reporting/Analytics
- Session Transfer