---
description: Compare the top Incident Management Software & providers for Indian businesses. Filter by price, feature or user rating to make software selection fast and easy.
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title: Incident Management Software - Compare Prices & Top Sellers - Capterra India
---

Breadcrumb: [Home](/) > [Incident Management Software](https://www.capterra.in/directory/31332/incident-management/software)

# Incident Management Software

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> Incident Management software streamlines reporting on and resolving IT service issues as well as EHS and any security incidents in the field and across the organization.

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## Products

1. [Freshservice](https://www.capterra.in/software/132997/freshservice) — 4.5/5 (685 reviews) — Freshservice's incident management capabilities help drive self-service adoption, automate repetitive tasks and boost productivity.
2. [Xurrent IMR](https://www.capterra.in/software/1083434/Xurrent-IMR) (0 reviews) — A modern AI-based incident management solution that helps businesses unify alerting, on-call scheduling, root cause analysis, and more.
3. [JIRA Service Management](https://www.capterra.in/software/138769/jira-service-management) — 4.5/5 (763 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
4. [Risk Hawk](https://www.capterra.in/software/1035322/risk-hawc) — 4.7/5 (42 reviews) — Cloud-based (SaaS) integrated risk management tool that helps handle controls, incidents, internal audits, compliance, and more.
5. [Site24x7](https://www.capterra.in/software/168192/site24x7) — 4.7/5 (344 reviews) — Site24x7 alerts DevOps and IT teams to proactively resolve issues before they affect the customers.
6. [Assetze](https://www.capterra.in/software/1040536/assetze) — 5.0/5 (2 reviews) — Assetze is a robust cloud-based IT asset management platform that streamlines the tracking, management, and maintenance of IT devices.
7. [ManageEngine ServiceDesk Plus](https://www.capterra.in/software/179501/manageengine-service-desk-plus) — 4.4/5 (227 reviews) — Move fast and fix outages before they impact your end users and revenue, with ServiceDesk Plus and its no-code automations.
8. [Mint Service Desk](https://www.capterra.in/software/187044/mint-service-desk) — 4.8/5 (22 reviews) — Streamlined IT service management with advanced ticketing, asset tracking, SLAs and self-service portal.
9. [Workday HCM](https://www.capterra.in/software/66908/workday-hcm) — 4.5/5 (1733 reviews) — Workday HCM helps master the transition to a new era of work, with a comprehensive global HR suite for core HR, talent, and benefits.
10. [Salesforce Service Cloud](https://www.capterra.in/software/136189/salesforce) — 4.5/5 (820 reviews) — The worlds \#1 customer service platform, empowers every service employee with the innovative tools, and unified data.
11. [SolarWinds Service Desk](https://www.capterra.in/software/129478/solarwinds-service-desk) — 4.6/5 (577 reviews) — Resolve incidents up to 52% faster with AI-powered ticketing. Smart routing, instant asset context, and automated workflows—one tool.
12. [Datadog](https://www.capterra.in/software/135453/datadog-cloud-monitoring) — 4.6/5 (357 reviews) — Use Datadog Incident Management to create and track incidents and collaborate while troubleshooting, reducing mean time to resolution.
13. [Splunk Enterprise](https://www.capterra.in/software/94317/splunk) — 4.6/5 (259 reviews) — Get actionable insights with Splunk’s powerful dashboards and end-to-end visibility from edge to cloud—powered by Splunk AI.
14. [SafetyCulture](https://www.capterra.in/software/141080/iauditor) — 4.6/5 (253 reviews) — SafetyCulture (iAuditor) is a mobile-first platform that streamlines your operations to save time and increase data accuracy.
15. [SiteDocs](https://www.capterra.in/software/143579/sitedocs) — 4.8/5 (241 reviews) — Complete all your safety forms and documents on mobile devices from the field. Login online to track and monitor safety activity.
16. [PagerDuty](https://www.capterra.in/software/125693/pagerduty) — 4.6/5 (219 reviews) — Cloud software that connects people, systems \& data into a single view for visibility and actionable intelligence across operations.
17. [Pirani](https://www.capterra.in/software/196959/pirani) — 4.5/5 (203 reviews) — Risk Management Software to capture, classify, and track incidents with reports and alerts, aligned with ISO 31000, Basel III, and COSO
18. [New Relic](https://www.capterra.in/software/118128/new-relic) — 4.5/5 (195 reviews) — Boost DevOps performance and collaboration through real-time insights, designed specifically for software engineer practitioners.
19. [Vivantio](https://www.capterra.in/software/132880/vivantio) — 4.3/5 (178 reviews) — Incident management in Vivantio goes beyond reactive workflows with predictive analysis, automated routing, and risk mitigation tools.
20. [Zoho Creator](https://www.capterra.in/software/211755/zoho-creator) — 4.3/5 (169 reviews) — Cloud-based application development tool that enables teams to build custom applications, automating workflows, and managing data.
21. [OpsGenie](https://www.capterra.in/software/170236/opsgenie) — 4.6/5 (154 reviews) — Opsgenie is a modern incident management and response solution for operating always-on services.
22. [AlertMedia](https://www.capterra.in/software/176123/alertmedia-mass-notification) — 4.8/5 (151 reviews) — \#1-rated Risk Intelligence and Response platform for detecting threats and communicating fast—trusted globally.
23. [GoAudits](https://www.capterra.in/software/191777/goaudits) — 4.8/5 (144 reviews) — GoAudits is an audit software that helps professionals save time through checklists, instant reports, and corrective actions.
24. [xMatters](https://www.capterra.in/software/116750/xmatters) — 4.6/5 (141 reviews) — Incident management platform that helps prevent, manage, and resolve IT incidents before they become business problems.
25. [Novara Flex](https://www.capterra.in/software/152559/kpaehs) — 4.8/5 (129 reviews) — Safety and risk management solution that helps businesses engage employees, build safety culture, and ensure regulatory compliance.

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## Related Categories

- [EHS Software](https://www.capterra.in/directory/10015/ehs-management/software)
- [Quality Management System](https://www.capterra.in/directory/30099/quality-management/software)
- [Risk Management System](https://www.capterra.in/directory/30665/risk-management/software)
- [Safety Management Software](https://www.capterra.in/directory/31299/safety-management/software)
- [Audit Software](https://www.capterra.in/directory/30664/audit/software)

## Links

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Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/aeda5a3c-7a2f-47ff-ba7e-8b05711da84a.png","url":"https://www.capterra.in/software/125693/pagerduty","@type":"ListItem"},{"name":"Pirani","position":17,"description":"Pirani allows organizations to capture, classify, and monitor incidents across processes, products, and business units. By recording losses, recoveries, and trends, the platform provides visibility into vulnerabilities and their impact. Aligned with ISO 31000, Basel III, and COSO ERM, it enables teams to generate incident reports, track corrective actions, and measure their effectiveness. Pirani’s workflow engine assigns responsibilities, sets deadlines, and sends alerts to ensure follow-up. With dashboards and analytics powered by Power BI, leaders can identify root causes and prevent recurrence. Seamless integrations with Google Drive and Dropbox allow secure storage and evidence management. With Pirani, incident management evolves from reactive reporting to proactive resilience and continuous improvement.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e7b30bdc-6da7-4ece-8012-6ec2a1be8ad1.png","url":"https://www.capterra.in/software/196959/pirani","@type":"ListItem"},{"name":"New Relic","position":18,"description":"New Relic's enterprise-grade Incident Management software provides a comprehensive solution for detecting, responding to, and resolving incidents quickly and effectively. Designed for large-scale operations, our unified data platform collects telemetry data from across your software environment, offering powerful full-stack analysis tools to swiftly identify issues and their root causes. With real-time monitoring, automated alerts, and customizable workflows, New Relic enables teams to streamline incident response processes, minimize downtime, and uphold service reliability. Improve incident resolution times, enhance team collaboration, and ensure superior customer experiences with New Relic's advanced Incident Management capabilities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/faa86e5c-3e51-4e63-867a-8ccc633fc886.jpeg","url":"https://www.capterra.in/software/118128/new-relic","@type":"ListItem"},{"name":"Vivantio","position":19,"description":"Vivantio's incident management software empowers IT and GRC teams to predict, identify, track, address, and report on service and security issues with ease. Go beyond reactive workflows with proactive predictive analysis, automated routing and escalation, and a suite of tools to address potential risks, while integrating effortlessly with major products and platforms.\n\nBuilt on ITIL4, Vivantio offers a holistic view of IT infrastructure, helping you exceed expectations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dc04f5b4-44be-412f-ba12-dc99d38ab970.png","url":"https://www.capterra.in/software/132880/vivantio","@type":"ListItem"},{"name":"Zoho Creator","position":20,"description":"A safe workplace is an efficient workplace. With this incident tracker app, you can record incidents, classify them by impact and urgency, assign them to appropriate teams, track their progress, and report potential problems. With Zoho Creator's drag-and-drop workflow builder, you can add new features or tweak existing workflows even after you launch your apps. Customize this app for the web, Android, iPhone, and iPad. Try for free!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f9cbf8e3-ddd2-4336-911a-3ad7bf6bb016.png","url":"https://www.capterra.in/software/211755/zoho-creator","@type":"ListItem"},{"name":"OpsGenie","position":21,"description":"Opsgenie is a modern incident management and response solution for operating always-on services. We empower Dev and Ops teams to plan for service disruptions and stay in control during incidents. Opsgenie centralizes alerts, notifies the right people reliably, and enables them to take rapid action. Our deep integrations with 200+ ITSM tools enable you to break down silos between Dev and IT Teams, correlate incidents to code deployments, and easily measure the full impact of a major incident.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1b94ce5d-0304-46c4-b60f-8df253d58c43.png","url":"https://www.capterra.in/software/170236/opsgenie","@type":"ListItem"},{"name":"AlertMedia","position":22,"description":"AlertMedia is a modern Risk Intelligence and Response platform that helps organizations detect emerging threats, understand impact, and coordinate response with confidence. By bringing together real-time risk intelligence, emergency communication, and response workflows in one intuitive system, teams can act quickly and decisively when critical events unfold. AlertMedia delivers fast, reliable, multichannel emergency communication—making it easy to reach employees in seconds across text, voice, email, mobile app, and desktop alerts. With a modern interface that works seamlessly across devices, teams can communicate clearly and maintain control during high-pressure situations.\n\nOrganizations in more than 150 countries—from small businesses to the Fortune 500, including DHL, JetBlue, Coca-Cola Bottling, and Walmart—rely on AlertMedia for enterprise-grade reliability and flexibility without the complexity that slows teams down during real incidents.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ad0bf633-7a07-4365-a9c9-e55b11eaa6d4.png","url":"https://www.capterra.in/software/176123/alertmedia-mass-notification","@type":"ListItem"},{"name":"GoAudits","position":23,"description":"GoAudits is an all-in-one auditing and inspection software that streamlines operations. The mobile app enables remote inspections with custom digital checklists, incorporating photos, annotations, and e-signatures, even offline. It automatically generates branded reports post-inspection, facilitating faster decisions and issue resolution. GoAudits offers task management, automated report distribution, and workflow assignments to boost team accountability. Real-time dashboards display performance metrics and trends, helping monitor quality, safety, and compliance. The platform integrates communication between field teams and management, ensuring clarity in responsibilities. By eliminating manual paperwork and centralizing data, GoAudits enhances operational visibility.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2f1e8f10-33e3-4638-a314-9be6996a54be.jpeg","url":"https://www.capterra.in/software/191777/goaudits","@type":"ListItem"},{"name":"xMatters","position":24,"description":"xMatters is an incident management platform that helps enterprises prevent, manage, and resolve IT incidents. From the Global 2000 to small workgroups and innovative DevOps teams, organizations around the world rely on the xMatters digital service availability platform to solve technology issues before they become business problems.\n\nThe xMatters integration platform allows organizations to automate key processes with the tools they already use like ServiceNow, Splunk, Jira, and Slack.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9141364b-1ce1-48cb-ad9f-6d280f6a2826.png","url":"https://www.capterra.in/software/116750/xmatters","@type":"ListItem"},{"name":"Novara Flex","position":25,"description":"Novara Flex is a safety and operational risk management software platform that helps businesses streamline safety management and foster a culture of risk reduction, safety, and compliance. This is achieved through full system configurability, an easy-to-use platform that increases workforce participation, and actionable data that enables informed decision-making. The platform integrates tools, such as incident reporting, inspection checklists, training management, contractor management, and risk assessment. \n\nField employees can use the mobile app to conduct audits, access training, and report incidents in real-time, even offline. Incident management features provide insights to identify trends and address compliance gaps. Novara Flex also supports ESG initiatives by helping organizations measure and manage environmental impact. Its comprehensive nature enhances safety programs and aligns with sustainability objectives through an integrated approach to safety management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/269c3623-09aa-4f04-9851-3c9f370a610a.png","url":"https://www.capterra.in/software/152559/kpaehs","@type":"ListItem"}],"numberOfItems":25}
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