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About PandaDoc

PandaDoc is an all-in-one tool to create, edit, send, track, and eSign all your business documents quickly and easily.

Learn more about PandaDoc

Pros:

Quick and easy to learn and train staff. PandaDoc support team is responsive, even if they don't have all the answers.

Cons:

Unfortunately I find the program a bit confusing, it took me a bit longer to understand everything.

PandaDoc ratings

Average score

Ease of Use
4.4
Customer Service Software
4.3
Features
4.3
Value for Money
4.3

Likelihood to recommend

8.4/ 10

PandaDoc has an overall rating of <span class="">4.5</span> out 5 stars based on <span class="">1,182</span> user reviews on Capterra.

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Filter reviews (1,182)

Yasith
Yasith
CEO in Sri Lanka
Verified LinkedIn User
Computer Software, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Best online platform for certified documents

5.0 12 months ago

Comments: I've liked using Pandadoc. It's really easy to use and easy for others as well. The templates and the user experience is what stands out for me

Pros:

The default templates were really helpful to get started with certain documents The UI UX is really good Sharing with others is easy as well

Cons:

I feel they could offer better pricing They are also not utilizing AI much where they could have made a good impact because most documents can be generated with few inputs.

Tim Van
Senior Project Supervisor in US
Higher Education Software, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

PandaDoc an easier way to create and manage documents.

5.0 2 months ago New

Comments: There is only one word to describe our experience with PandaDoc and that is exceptional. It has made it so easy for us to create and take charge of our documents all from a single platform. Its ease of use makes it really quick for us to create any kind of document that we are in need of.

Pros:

The user interface is very clean and I have liked how PandaDoc makes it easy to create and edit any kind of document. PandaDoc offers premium features like e-signature that ease our work of signing documents. It has a document tracking function that allow us to monitor how and where each and every document we have is being used. It has a secure and fast file sharing tool that help us to share documents safely without loosing any of their data.

Cons:

PandaDoc could not have been any better than it already is. No part of it that is disliked.

Meghann
Meghann
Manager, Customer Success in US
Verified LinkedIn User
Computer Software, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Fine for small business

3.0 2 months ago

Comments: We used it to send over contracts for signature. It was very basic but it worked.

Pros:

It was fairly easy to use and you can send pretty much any documents for signature.

Cons:

It didn't integrate with our system and reps had too much flexibility.

Fariha
Director, ICT Operations in US
Research, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

PandaDoc is an essential tool for improving our document management procedures and fostering corporate expansion

5.0 4 months ago

Comments: PandaDoc's analytics and reporting capabilities have been quite helpful in helping us understand our document processes. Our understanding of customer behavior and preferences is enhanced by the ability to track document views, engagement, and completion rates. This helps us to develop customer contact and document strategies.

Pros:

I loved PandaDoc's comprehensive and user-friendly interface the most as the Director of ICT Operations since it greatly expedites the workflow and document management operations. For handling contracts, proposals, and other business papers, PandaDoc offers an easy-to-use interface that smoothly interacts with a variety of CRM systems. This makes the platform highly effective. Because this integration feature makes sure that all of our business and sales processes are in sync, managing documents manually requires less work overall, increasing team productivity.

Cons:

The mobile experience for PandaDoc may also need some work. Although mobile devices can access the platform, the desktop version's user experience is more responsive and intuitive than that of the mobile version. For team members who must evaluate or approve documents while on the fly, this might be a hassle.

Lisa
Business Sales in US
Telecommunications, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Great for Business

5.0 last month New

Comments: Overall, we really enjoy using PandaDocs. Their support team is fantastic. They've helped us come up with solutions and workarounds for my teams specific issues.

Pros:

PandaDoc simplifies the process of creating documents quickly and efficiently. In just a few minutes, my sales reps can build a pricing table, draft a business case, add testimonials, and include signature blocks. Once the document is ready, it's essential for our workflow to include the PandaDoc approval process, ensuring that sales reps get managers approval before each quote is sent out.

Cons:

We no longer use the templates. Instead, we customize each contract for our clients directly in Google Docs. As a result, the template feature isn't useful for us. Once a document is in PandaDoc, it can't be edited, and if we spot errors like incorrect dates or names, we have to delete the document and start from scratch.

Pathan
Project and Program Consultant in India
Architecture & Planning, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

PandaDoc - Document Management

5.0 last month New

Comments: It makes managing documents easy and improves workflow efficiency. Despite minor challenges with customization and cost, its features are very helpful for business needs.

Pros:

It is user-friendly and makes creating, sending, and signing documents simple and efficient. Its templates save time, and the tracking feature helps monitor document status.

Cons:

Sometimes, the platform can feel slow, especially when handling larger documents. Customizing templates for specific needs can be tricky without advanced knowledge. Also, the pricing may be high for small businesses or startups.

Michel
business developper and manager in France
Electrical/Electronic Manufacturing, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

PandaDoc, easy to use and some progress to make

4.0 2 months ago

Comments: building offer using previous ones or using blank sheets

Pros:

easy to add sheets from templates / libraries

Cons:

1- not so fun to copy a page from another offer... you have to open the previous one, copy as a template, open the new one, import the page... Can we not open two documents at the same time to allow copies ? 2-the tables are not so easy to modify: some troubles using the format "EURxxx" or sometimes it is "€xxx" 3-import an image must go through a file, not allowed directly using a screenshot

Sandra
Office Manager and Adminstrator in US
Construction software, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

My PandaDoc Review

5.0 2 months ago New

Comments: My overall experience with PandaDoc has been exceptional. I really like the ease of it being emailed to me and being able to sign automatically without having to print.

Pros:

I like the ease of opening the file and being able to view it and electronically sign it. I had no issues with signing or it being received on my mobile device.

Cons:

The only thing was the print/wording of the document that I opened and no way to make the font bigger.

Mike
Owner in US
Food & Beverages, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

#1 in Digital Signature Software

5.0 2 weeks ago New

Pros:

Amazing document signer software that does it all

Cons:

To be honest, there's nothing I do not like

Ali
Developer in US
Computer Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Efficient Document Management with a Few Hiccups

4.0 2 months ago

Pros:

The ability to create, send, and track documents all in one platform is incredibly convenient. The e-signature feature has streamlined my workflow, saving me time and hassle. It also integrates smoothly with other tools, which is a huge plus.

Cons:

My experience with PandaDoc has been mostly positive. It has simplified the process of sending out contracts and getting them signed electronically, which has greatly improved efficiency. I appreciate how easy it is to use, but wish the pricing was more accessible for smaller companies.

Lucien
VP of GTM in UK
Information Technology & Services, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

PandaDoc is a visually appealing and powerful tool enabling sales teams

5.0 8 months ago

Comments: PandaDoc was a fantastic addition to our tech stack after a pretty poor experience with Docusign. It is a must have tool for dynamic sales teams that want to make their contracts far more powerful and visually appealing to customers.

Pros:

PandaDoc enables you to create visually appealing beautiful contracts that make a huge difference when it comes to signing. Previously, we used Docusign and the contracts were incredibly boring and now compelling. With Panda, we have beautiful images that enhance the experience and increase the close rate. The integration with Hubspot is fantastic and the workflow automation is powerful. The ability to create templates has saved countless hours and can easily be adapted without needing prior training.

Cons:

The challenge with PandaDocs is the limitations not having a native integration with Hubspot. Ideally, you want to have a contract tool built by the CRM but in this case, it relies on an API which does have certain limitations.

PandaDoc Response

7 months ago

Thank you for your feedback and support of PandaDoc!

John
General Manager in UK
Fishery, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Fantastic solution for digitizing your signed documents

5.0 last year

Comments: We've been using Pandadoc for about two years, and it's been a fantastic tool for managing our e-sign docs on the cloud. We usually get about a few dozen docs signed every month and it was priced a lot better for that scale. It's also pretty easy to set up and maintain, and rarely causes issues where we have to intervene manually. All in all, I strongly recommend Pandadoc, especially if you're still on paper docs.

Pros:

I like how easy it is to get it up and running. We used the document scanning a lot in the beginning to move our standard agreements to the system, and that saved us tons of time from having to draw everything up from scratch. But the template library is also a great addition to save time when you have to create a doc on the system.

Cons:

I'd love to have the personalization tokens improved, like having the ability to automatically enter names and titles etc., based on the information of each contact.

PandaDoc Response

7 months ago

Thank you for your feedback and support of PandaDoc!

Ashley
Designer in US
Design, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Awesome Usability + Easy learning-curve!

5.0 last year

Comments: Overall, the benefits of PandaDoc's secure data storage, digital signature (multi and singular) and template options far outweigh the issue of phone resizing.

Pros:

I love that once you make a template in PandaDoc you can easily assign signature roles, adjust client information, and input custom variables so that everything is easily customized and doesn't have to be re-built from scratch.

Cons:

My biggest issue within PandaDoc is that you are not able to crop or resize photos within a frame once imported. You can re-size the frame itself but not the image.

Martin
Co-Founder in Czechia
Entertainment, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Great free DocuSign alternative

5.0 4 months ago

Comments: PandaDoc helped us sign hundreds of contracts without any hustle. Their pricing model and free tier are very generous and great for startups.

Pros:

PandaDoc has solved all of our basic needs with its free tier. Great experience overall.

Cons:

The free tier is somewhat limited, but it's done the work. DocuSign is more established and trusted.

Santiago
Operations Analyst in Mexico
Computer Software, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

PandaDoc Review

5.0 8 months ago

Pros:

The thing I like the most about PandaDoc is its integration capabilities with our CRMs. We're able to access customer contract information across multiple platforms and report on this data.

Cons:

The thing I liked the least about PandaDoc is the limitations on the roles I can assign to users. I'd like for certain users to only view certain documents but, at least for now, couldn't find a way to do so.

PandaDoc Response

7 months ago

Thank you for your feedback and support of PandaDoc!

Brian
Director, Marketing in Canada
Law Practice, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

PandaDoc - An absolute must have for those firms wanting to save time and improve efficiency

5.0 2 months ago

Comments: Having PandaDoc is an essential tool for our firm, and has become part of the foundation of our processes and communication with our clients.

Pros:

The ability to use professional templates with ease and send out Client Agreements for review and completion has been extremely helpful. This has replaced a very clunky process of updating a word document and sending as PDF etc. Having a web based product, including an app has allowed our lawyers and sales team the ability to important and timely steps!

Cons:

We have been quite happy with PandaDoc, including all of the regular product update sessions. They appear to listen to their clients and implement positive changes.

Paolo
HR Assistant in Canada
Hospitality, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

An Amazing Document Management Software

5.0 4 months ago

Pros:

Unlike DocuSign, PandaDoc offers great features for document management including electronic signing. I like the automation and workflow features and it ensures a smooth way of handling documents. I also like the billing and invoicing capabilities.

Cons:

I only have praises for PandaDoc as it hasn't failed.

Yuri
General Manager in Bulgaria
Computer Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

A very easy-to-use platform

5.0 4 months ago

Comments: We use it to send contracts to our customers and so far we haven't had any issues with he platform.

Pros:

Very versatile and easy-to-use platform.

Cons:

For the time we're working with PandaDoc we haven't seen any cons.

Luiza
Owner in Romania
Newspapers, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Documents powerhouse

5.0 9 months ago

Comments: Is great in managing your documents, create and store them securely.

Pros:

Account setup was easy and support was very fast and clear. I manage with PandaDoc all documents, document creation and signing. A real document manage powerhouse.

Cons:

From my point of view the price could be a little smaller on monthly plans, but not a deal breaker.

PandaDoc Response

7 months ago

Thank you for your feedback and support of PandaDoc!

Priya
Senior Data Analyst in US
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Luxury documents and budgets are what PandaDoc stands for

4.0 last year

Comments: We've found it incredibly useful for sending detailed quotations to potential clients. We have also used electronic signatures when necessary for the transaction at hand. Its reach has been significant for the records we maintain. This program is highly suggested as it is crucial for legalizing your business paperwork. The automated price estimates met my expectations, and you'll find them helpful.

Pros:

Using PandaDoc, I don't have to worry about designating an employee to generate quotations and distribute them to potential hires. Having a database of electronic signatures is helpful because of my prior company. My team and I use the same library and templates to assure any client that we provide the same service level.

Cons:

As a user, I would like the option of creating separate folders for different types of documents, inside which I might arrange things like price quotes by creation date.

Abhishek
IT Infrastructure Engineer in UK
Computer & Network Security, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Best tool to e Sign contacts and documents

5.0 4 months ago

Comments: Great tool to sign contracts and documents , email client and track the current status.
Also has remainder email feature to get updates when someone signs the document.

Pros:

Best tool for e-signing document , Feature to upload a document , create respective signing fields and sent directly via email to client.

Cons:

Starter plans doesn't have CRM Integrations.

Prince
Founder in Kenya
Construction software, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

My outstanding experience with PandaDoc.

5.0 10 months ago

Pros:

It is simple to generate custom proposals,quotes and contracts with PandaDoc.I can easily create,edit, share and manage documents with PandaDoc.It is possible to sign documents electronically with PandaDoc.

Cons:

Everything work perfectly with PandaDoc hence I have nothing to complain.

PandaDoc Response

7 months ago

Thank you for your feedback and support of PandaDoc!

Sonya
Accounting operations in Bulgaria
Consumer Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

PandaDoc

5.0 last year

Comments: I love PandaDoc, it expedited my work a lot.

Pros:

The customizable templates and fields. Different types of documents can be created with ease.

Cons:

No report can be pulled by signer's name in order to monitor the number of contracts signed by each, for example.

Masud
Customer Support Manager in US
Leisure, Travel & Tourism, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

A Great Way to Manage Documents With PandaDoc

5.0 11 months ago

Pros:

With PandaDoc, there is so much I like. Firstly, it makes signing easy and supports multi-party signing. The software comes with forms automation features and contract management is easy too. The software makes workflow and document management easy making it even better suited for business use.

Cons:

Well, PandaDoc is the best I have used in my career

PandaDoc Response

7 months ago

Thank you for your feedback and support of PandaDoc!

Verified Reviewer
Verified LinkedIn User
Outsourcing/Offshoring, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

PandaDoc made Easy

4.0 6 months ago

Pros:

I like how easy it is to add responses and notes in a document sent electronically.

Cons:

Maybe the notification received by the receiving party can be accessed outside the organization.