QT9 QMS Reviews

Highly customizable and efficient eQMS

Comments: QT9 is a very solid and dense software that can be tailored to the needs of any business. User access and admin controls are very deep and easy to use. The module and workflows are plentiful, and while they can be intimidating to implement, once you dig in a really understand what the software features can do, the reward is high as the software is able to create and track so much.

Pros:

The ability to creature user defined fields that could be tailored specifically to the record of document that was being created in the system was extremely useful when transitioning from established Quality processes from our previous paper-based QMS to this electronic software.

Cons:

Implementation was a bit of a challenge. While we did have support from the developer and implementation team, the training seminars available were not nearly as helpful as simply diving into the sandbox environment and see what the system could actually do.

QT9 Quality Management System

Comments: Before using QT9 data gathering and analysis was difficult at best. Now we have the ability to analyze data in order to make real changes to the quality of our processes and products.

Pros:

Easy to set up and use, yet very powerful reporting capabilities. As the administrator I can add users, structure drop down menus, etc. myself and don't have to rely on outside sources.

Cons:

Nothing currently comes to mind, but this is because QT9 asks their customers to submit feature requests for improvement ideas.

Alternatives Considered: UniPoint Quality Management Software and ETQ Reliance

Reasons for Switching to QT9 QMS: The other products offered a "core" package of modules, with the option to purchase others for an additional cost. QT9 provides everything for a single price. Because their pricing is by concurrent licenses it is much more scalable.

Limited Flexability

Comments: To be honest we do not use all the modules within QT9 but the ones we do use allow us to get by and pass our QMS audits, but for the power user like myself that wants to extract detailed performance data you’ll have to extract the data and pull it into excel and manipulate it to get metrics you need.
What you see is what you get, no customizing nothing. No overdue notifications or escalation process built in.

Pros:

Ease of rolling out the product. Built in forms are helpful for a beginner. There are some features if you dig into the settings that allow you minor custom uses. The Calibration and Prevenative Maintenance Modules are promising and somewhat helpful. The document control module has worked well for us.

Cons:

1. the biggest disappointment - No customability of modules and forms. Lots of tabs on the nonconforming product and corrective action forms and you cannot get rid of the tabs you do not need, You cannot even hide the tabs. Absolutely no customization to tailor to your organization. 2. No email reminders if you have overdue actions pending, you’ll have to look at the database daily. 3. No filtering of overdue items in perato analysis. You can filter: Open Items, Closed, Rejected, Submitted and deleted but nothing to tell you if an item is past due. No email notifications if an item goes past due. You can only disply the entire reports that are overdue. 4. Ad Hoc Reports are Lackluster for reporting performance data analysis (Perato Analysis, Bar Graphs, Line Graphs etc) Nothing here to help you determine how effective or ineffective your QMS is. 5. If you have more than one process approver (Risk, CA’s, NC’s etc) and one of them approves the action the other approvers cannot go back and make changes. Your locked out. I had myself and one other person approving a risk and the other approver approved the risk and I could not make any changes. I had to delete the entire risk action and start over. 6. Only exports to CSV files not Excel .xlsx extensions 7. Internal audit module - build a schedule only. No prefilled forms to use, no form development capabilities.

Chief Engineer

Comments: very good overall. easy to implement. good customer support

Pros:

document management, engineering change process, corrective actions, ability to export information to excel, user defined fields

Cons:

canned reports - they should look at other standards like the American Society for Mechanical Engineers or National Board which require quality management systems and integrate those requirements

QT9 QMS- Review

Pros:

Everything you need for your QMS all in one package. Easy to use. Awesome customer service and support.

Cons:

There is nothing I do not like about QT9.

QT9 review

Comments: Ok, once I figured out how it all works

Pros:

Organization of all my docs, in one place

Cons:

The learning phase, I didn’t have the time to play around with it before I had to use it. That’s more of a training issue here.

All-in-one QMS!

Comments: Overall experience is quite positive. Much of the information I need in in one place.

Pros:

I like the all-in-one functionality of QT9.

Cons:

Like all programs there is a learning curve if you want to make the best use of the capabilities. But even with that, there is ample customer support and training available.

QA/Certifying Agency Specialist

Comments: The system is great. Runs a little slow sometimes, but in all it is great

Pros:

Storage and reminders of documents has been beneficial.

Cons:

A little more flexibility with creating own fields would be great.

Excellent QMS

Pros:

QT9 as a QMS has helped to digitize many processes that would otherwise have been handled through paper documentation. This gives greater control and traceability and is especially helpful during regulatory Audits allowing us to show that we have processes in control.

Cons:

The inability to communicate with other data systems.

One stop shop!

Comments: It is a one stop shop for managing a tracking audits and training.

Pros:

Ease of implementation. Customer support and available training.

Cons:

Timeouts. It does not autosave progression lengthy audit tasks.

Wonderful service

Comments: It was seamless. My account manager helped so much and helps my process

Pros:

Has helped me automate my quality process

Cons:

Nothing really it will take time to get used to, but all good

Looking forward to using more modules

Comments: The document control feature has improved our ability to find documents and some records when requested for audit or project purposes. Training is much easier to manage than our old process of paper, binders, and spreadsheets. I like being able to link equipment and gages to system documentation in the Document list. The customer service has always been helpful and responds quickly. There has been very little unscheduled system downtime and when it happens, is usually resolved quickly. Especially after this last year with the pandemic, we were able to keep some processes moving uninterrupted and we're now looking forward to using additional modules over the coming year, including CAPA, Audits, NCP, and Supplier Controls.

Pros:

We've been using the Document Control and Training Modules for just over two years. Both are fairly intuitive and fit in pretty well with what we had previously been doing on paper and with spreadsheets. Within the last year, we began using the Calibration and Maintenance modules and our teams seem happy with them as well. I like the ability to create unlimited "user-defined fields" to tailor some of the modules more to how my company does things.

Cons:

I would like to see the ability to add employees, or at least job titles, to the Document Request record so they can be reviewed and added/updated prior to full document approval and training record generation. This would be especially handy for new documents. Right now, we have to wait until a document is published to assign to job titles. Either that, or when an employee is evaluated by the manager in the training record, there could be a pop-up that asks "do you want this added to the employee's job title?"

QT9 for Aerospace Manufacturer

Comments: Initially only used as a repository for documents. Once expanded to using other modules we were impressed especially since it streamlined the Quality Admin process made being audited easier and faster.

Pros:

Easy to use / Good way to handle standard quality functions and also make it auditor friendly / enhances quality organization productivity by eliminating paper driven steps and having information in one place instead of a myriad of files / Requires very little training to learn / Well organized ? Good uptime / Secure, reliable server and security.

Cons:

For RELATED FILES wish an easier way to input documents such as emails or email attachments without needing to save in a temporary file or desktop / Way for Administrator to set the standard grid layout as default then let people do individual customization instead of only a system default / Need to be able to upload more items instead of just customers, suppliers, documents. For example CARS, Complaints etc so that when shifting ot QT9 can use existing data.

Global user of QT9

Comments: From demo to deployment, the team at QT9 has supported me with each step of the process. Ongoing training and support has made the rapid deployment seamless and successful. The intuitive nature of QT9 results in almost no learning curve for general users. As the layout and functionality of the modules are similar in design and usage, growing within the software environment has become natural and organic. QT9 has taken the tears out of the daily management of a QMS.

Pros:

Software was plug-n-play for our organization. We were able to get the software up, configured and running within days. The intuitive use of the software allowed for rapid deployment within the organization.

Cons:

Limited options on customization. However, while the options seem limited, we have had limited need for customization. The software embraces all requirements of most modern QMS needs.

Great Product for Documentation Control

Comments: Easier to track training and provide a training records to auditors. This also includes providing them with a list of all active SOPs for their review. There is no need to maintain a list since it can be exported and printed.

Pros:

All of our documents are in one place and access is easily available for all users. The additional of the change control system allowed us to include that feature and use it to track training and approval of documents without using the paper system.

Cons:

The inability to remove users that are logged on but not using the system, especially if they have left for lunch or other reasons and left themselves logged into the system. The need for more control of what features users can use for each module.

Easy to use and implement.

Comments: A single-source for quality reporting that also has added features for Safety and Engineering reporting as well.

Pros:

Eliminate paper processes, easy to use and implement, easy to find correct documents.

Cons:

We have not run into any cons with using QT9.

Game Changer

Comments: The Quality Management modules are excellent. They are easy to use and understand. Tech support to start learning the system is superior to any software company I have ever seen. All the support is included in the price of the annual fee.

Pros:

The software has all the key modules for operating Quality, Maintenance, Safety, Training and Engineering Change Requests for a fraction of the cost of more expensive systems with less modules. The web based platform permits scaling to any business size.

Cons:

The system is laid out nicely at the start with drop down menus. However, when you select the module, it sends you into a blank spreadsheet without little directional help. After using it for a while, you learn the next steps but a new user struggles without written instructions. QT9 has recognized this weakness and is addressing it in their next version.

Excellent support, traceability and ease of use.

Pros:

For a small company this sw package has all the basic offerings. We are a medical device company and myself, the FDA & ISO auditors liked the traceability, control of documents and everything was there at our fingertips from Management review to Documents to CAR's. Qt9 is always responsive to our questions and resolving issues. They have incorporated some of our suggestions into their sw updates. It is intuitive to new users and easy to use. We have configured their ECR module to handle storage of documents and electronic signoff for Validation Protocols,Reports, Design review meetings, Stop & Resume Ships, and other processes that need sign-off in addition to its ECR capability. For the cost, the flexibility, electronic signature and traceability is worth trying out the system.

Cons:

One of the items on our wish lists is to be able to limit daily emails to weekly for some people. The common complaint is that people don't look at them (deleting) because a notification appears every day. Training module is a little inflexible, but they are looking at improving it and also improving the report outputs.

Great all in one software

Comments: Overall we are very happy with the way QT9 is able to encompass and streamline our quality management documents.

Pros:

QT9's ease of access and abundant training resources are the top features for my company.

Cons:

So far there have not been any real problems with the software.

Fantastic eQMS Tool

Pros:

Completely Automate multiple processes, easy to implement, use, search documents and activities, helps us with our Audit process and keep up with compliancy

Cons:

A lot of initial setup work, as with migrating any system

Ease of use

Pros:

It is easy to link together products with deviation ECR and ECN

Cons:

UDF should be more like surveys, that you can skip answers and jump forward to a another question

qt9

Comments: QT9 allows for better tracking and record keeping to support our ISO processes

Pros:

Document control, training, and Preventative Maintenance Tracking

Cons:

We are satisfied with all facets of qt9 program

qt9 review

Comments: The task was larger than expected, not a problem with the software. There are just a lot of moving parts.

Pros:

User Friendly Design, easy to implement, covers everything we need it to

Cons:

user interface is very basic, but once you get used to it is very functional

A very solid QMS option

Comments: Overall a very good value for the price.

Pros:

Easy to use, all of the modules are integrated to one another, fast setup / configuration. the support that you receive from QT9 is always fast and effective.

Cons:

The software cannot be customized to your exact needs. It is not possible to change the name of modules or tabs within the system or to hide ones that your facility does not use.

My overall experience is great

Pros:

I think this application developed better interface when we compared with other similar apps, costumer services always available and user-friendly!

Cons:

If it can be integrate with Linux it will be better.