GPS Insight Reviews

Daily user

Comments: I am a Service Coordinator/Dispatcher for a large forklift service company. I have customers that need immediate service and by utilizing the GPS tool, I can see what technician I have closest to the customer and be able provide a realistic arrival time.

Pros:

The ease of use. I open it when I get in to the office and it stays open all day. I can dispatch a technician based on who is closet, which is my favorite feature of GPS Insight

Cons:

When running a report based on days, it is hard to select the specific days you want without it highlighting a range. Could be a user issue. I would like to see a 'traffic' feature built in as real-time so I could re-route when needed.

get gps insight

Comments: very well very friendly people to help and they know what there talking about

Pros:

its tracking abilities even in not so great areas

Cons:

nothing really havent had no problems with product or there services

Use Anyone But GPS Insight

Comments: I would NOT recommend GPS Insight to anyone for many reasons. First and foremost, the lack of communication with their customers is unbelievable. I call and call, but I cannot speak to a representative. I leave a voicemail and pray for a return call that may or may not come. Forget about email. If I get an email response within a week, I consider that a “win.” Second, I’ve been trying since August to resolve issues with equipment. This is December. When I was told I had to pay to replace units that went out due to technological failure on the part of GPS Insight, I knew it was time to find coverage elsewhere. Third, canceling service with this company is a nightmare. I am thankful that I DOCUMENT EVERYTHING. I continue to receive invoices for rental units I returned AND they (acknowledged they) received 2 months ago. I sent shipping tracking numbers 4 TIMES to ensure they didn’t charge my card (on file) for units I returned. However, they did charge my card (on file) for units I returned. After I reported fraud to my bank, they finally refunded those charges last month. Today, I received yet another invoice for the units I returned to GPS Insight 2 months ago. I find this entire situation extremely frustrating and just plain sad. Initially, the service from GPS Insight was great. In fact, I was a customer for nearly 5 years. However, I have discovered there are many companies with much better customer service. Do yourself a favor and use one of them instead of GPS Insight, un

Pros:

When the units were working, we used it solely for tracking GPS in our trucks.

Cons:

Poor customer service, no communication, they expect you to pay to replace their units that are broke, fraudulent charges on cards (on file) after units have been returned.

GPS INSIGHT REVIEW

Comments: The people I talked to are really Polite and go over and beyond

Pros:

The great response when I need help. Everyone I talked to will go over everything to make sure I understand and if that does not work they get me to the right person

Cons:

Not really anything. I guess if there was one thing is the app would be better to do updates and check my maintenance. Also now that I think about it, wish on alerts would be better when drivers just move there vehicles I would not be notified just when they get to there destination and the address would tell us they are there for maintenance issues at the apartments

Satisfied Customer - reliable products

Comments: We have been a GPS Insight customer for 5 years with no complaints. Any support issues we've had were promptly replied to and resolved, most of which were updating to new vehicles, etc.

Pros:

It fully integrates with our GIS system via the MultiSpeak Interface and have very little downtime.

Cons:

We do not have any dislikes at this time.

Great product, excellent support

Comments: Implemented several years ago. Very good product, and received immediate and effective support when needed.

Pros:

Solid product that is full of features. Excellent support.

Cons:

There is nothing I can think of that I dislike (or like least).

GPS Insight

Comments: Overall it has been very good but as a reseller, we don't get any breaks in pricing when other companies with work with us, especially on bigger deals.

Pros:

Reliability of devices, great tech support and troubleshooting.

Cons:

Pricing. Just not competive. Also no reasonable priced camera.

General Manager

Comments: Easy to use understand and the team behind the product

Pros:

Easy to use, reliable and real time management

Cons:

there is not anything to dislike about the product

Top Notch Customer Service

Comments: Efficient, Fast, kind service with a smile!

Pros:

Customer Service is excellent. Also get good solutions to our problems.

Cons:

Arizona is far away and we can't utilize installation services.

WARRANTY CALL

Comments: THE OVERALL EXPERIENCE WAS QUICK AND EASY

Pros:

THE WARRANTY SERVICES WERE QUICK AND HELPED INSTALLING THE PRODUCT.

Cons:

WE HAVE NO COMPLAINTS. setup and INSTALLION WAS EASY.

GPS Review

Comments: Overall, this software is the best I have worked with. Gives you complete picture of your fleet.

Pros:

I love everything about this software. No Matter how big your fleet is or how small, this is a complete tracking software that is easy to use .

Cons:

Learning it is the only negative I see, It would be great to watch videos of how things work. Sometimes I get lost when I am looking for a report to run.

THANK YOU GPSINSIGHT FOR THE GREAT SUPPORT AND COMMUNICATION

Comments: Started out with a salesperson, then an install person/contact, then was passed onto a support person and it has been been very easy and hassle free from beginning to end.

Pros:

The ease of use and convience of the installation of equipment

Cons:

Not very techy but the support folks are very patient with us.

A reliable flexible experience.

Comments: Real time alerts, tracking, and reliable historical data

Pros:

Good visibility and tracking of fleet. Very flexible customization with way points, alerts via SMS/email, etc. Use historical mapping for accident investigations, order delivery verification, etc.

Cons:

Uninstalling and reinstalling the units when we upgraded trucks was a little bit of work but it's a once/7 year process so not that bad.

One of the best out there!

Comments: This software is a crucial part to maintaining and tracking our most valuable assets.

Pros:

There is an abundance of reporting features to take advantage of. You can view pretty much any detail about your vehicle you'd like. The part we like most though, is the support we get from our team. From our account manager, down to a support tech taking a call... everyone is eager to help and wants to please.

Cons:

Everything has little cons here and little there and really there is no getting around it. Our Cons aren't anything we wouldn't experience with another service. We have some devices randomly stop working, typically they get a magical update and they are good to go! The ones that don't, get replaced and there is no issue. The biggest down side to us is being able to see which vehicle was at a specific time/location without having to export into a different program.

Good Company and Good Buy

Comments: Well ran company built on customer solutions. Highly recommend them.

Pros:

Functionality as well as customer service support

Cons:

Unit Batteries need improvement on the GPS asset tracking devices.

We use GPS for our 8 courier Employees coordinating medical pickups. We love it!

Comments: Being able to Keep track of employees while they are driving so we can coordinate medical pick ups with ease.

Pros:

Being able to Have a SHARED whiteboard, as well as using Landmarks to find which vehicle is closest to locations. Also messaging is a great tool!

Cons:

Having to Constantly REFRESH the current locations of vehicles. It would be nice to have it auto refresh every few seconds. Also the Messaging could be worked on a little more. Once a message is texted, it would be nice to have some sort of "delivered" and "opened" notification (similar to iMessaging on our Phones) sometimes we double send a message not knowing if it actually was sent or not.

Good tracking, Easy and convenient usage

Comments: I can check on our vehicles at all times and verify timesheets with GPS.

Pros:

Highlights for me, are the activity detailed report and the app on my phone. The report is easy to read and give lots of information. I love that I can click on the address in the report and it gives me a map of actually location and the landmarks in area. The app is also great, because I can check on our vehicles, even when I'm away from the office.

Cons:

On the app side, sometimes I need to refresh a couple times to get update data and it can be a little slow when refreshing. However, it might be a timing out issue which is understandable.

Very easy to use both on the desktop and the mobile app. I use this every day.

Pros:

I love its ease of use. I use the software daily on both my desktop and the mobile app to track the progress of our driver. I love its real time visibility, love the function we have built in that tells us what has been dropped off / picked up. I also love the reporting that is available and its ability to be exported so I can dive into the data further.

Cons:

The only con that I have with this software is I cannot determine the time it will take my driver to go from point A to point B. For example, if he is leaving a hospital and going to another I would like the ability to see how long it will take him. I see a function that will tell me time from the office to a location or vice versa but even that doesn't see to work. If that can be fixed or added in it would a great asset to us managing his day.

Very pleasant when I have had questions about the different functions.

Comments: Being able to track the trucks from my branch whether I'm doing investigations or routine checks, this systems has performed very well.

Pros:

Easy to use and understand when I have to track the whereabouts of a vehicle that a complaint has been called in on, or tracking when a employee arrives to a site or is involved in an incident.

Cons:

There are times where the system freezes our when the system goes out would prefer to receive an email about the issue instead on an email from the corporate office making me aware of the issue..

We use this for our fleet at work and it helps with keeping up with the trucks.

Pros:

We can let our customers know where the trucks are at all times, since we are a delivery company. This also helps with letting the drivers know where they will be delivering to if they cannot find a jobsite.

Cons:

It is hard to maneuver around when you are trying to do the mileage and the maintenance on the vehicles. There are too many screens that have the same features.

We sometimes have difficulties but service a rural area and our vehicles have interlock systems,

Comments: Knowing what the work force is doing and having documentation of when and how they did.

Pros:

I like being able to look up how a driver is performing and going back in time to specific days. I like seeing where drivers are using the app on my phone. I like sending messages and responding to messages from my desktop.

Cons:

When assigning fobs and retrieving Fleet data for services could be more user friendly. MOST OF THE FUNCTIONALITY IS GREAT. Sometimes it seams a little difficult to operate.

Usage since2012

Comments: Been using since 2012 or earlier and the ease with transitioning between vehicles has been great. They keep up to date with the newest technology and we are happy to team up with GPS Insight for our Fleet management needs.

Pros:

The ease with tracking vehicles via phone or online.

Cons:

Nothing. Its a great software and has helped me through out our companies growth.

Pete D'Amico, Service Supervisor

Pros:

Ease of use easy to move around and then reports are easy to generate.

Cons:

Do not like the activity reports, seems there would be an easier way to write them it's difficult for a customer to understand whose's disputing a technicians time.

Highly recommend

Comments: It’s a great software that I enjoy. I would love it if the one negative could be solved.

Pros:

The ease of use. Once I figured out where to see what I am looking for, it’s super easy to get there each time.

Cons:

The website signs me out often. I have the live map displayed and it’s annoying yo have to log in every few hours.

Best GPS fleet tracking I've found

Comments: Reduce fuel costs and notifications to the drivers through the Garmin interface

Pros:

Ties to my WEX account so I can get notified if the WEX card is used inappropriately. Notifications are extensive and work well. Maintenance tracking is a big plus. Speeding notifications have helped us reduce risk. It's worked well for us.

Cons:

The only issue I've run into is the delay feature in scheduled fuel reports. When set for a 2-day delay it actually causes the report to be sent every 3 days instead of creating a delay in transactions. This is overcome by not setting a delay period.