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NCR Voyix POS
What Is NCR Voyix POS?
NCR Counterpoint is a comprehensive retail management system that helps businesses connect with customers and sell from anywhere. The system provides a wide range of features including mobile point of sale capabilities, email marketing, inventory management, and real-time alerts. NCR Counterpoint also offers fully integrated hardware and customization options to help specialty retailers grow their business.
Who Uses NCR Voyix POS?
NCR Counterpoint is designed for specialty retailers in apparel, lawn & garden, sporting goods, wine & liquor, and others.
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NCR Voyix POS
NCR Voyix POS Reviews for Indian Users
Nothing very special
Comments: It gets the job done, but not in any way that really sets it apart from the other POS systems I have tried. Additionally our IT team seems to have a hard time getting any new features rolled out
Comments: We operate a marine wholesale distributorship, along with a retail operation. Our three sources of revenue are store traffic, phone orders and Internet orders. Our previous software system, while specific to the marine industry and bundled with features we sorely miss, was unable to integrate e-commerce, point of sale, and shipping functionality. The time we spent dealing with each order on three different levels was time-consuming, and also allowed for the introduction of errors. We are currently running version 8.3.9 of CounterPoint, but will be upgrading to 8.4 as soon as the season slows this fall. The implementation experience was choppy, to say the least, due to a reseller that wasn't up to speed on the software. This hiccup notwithstanding, we were able grasp the basics and run with it. We have been using CounterPoint for just under two years now and the watershed moment was when we switched partners nine months into the project. Our reseller's knowledge of the system and ability to teach us its functionality have allowed us to move forward at a rapid pace. The program is easy to use, and a common logic follows through the system so even when playing with new features, the desired result is easy to achieve. Our current partner could stand to be slightly more responsive, especially to issues I consider to be very basic requirements in a system of this size and power. We are currently 95% integrated with UPS WorldShip. The only thing holding us back from 100% integration is CounterPoint's inability to receive tracking numbers back from WorldShip without cumbersome export and import of data, or utilizing a third-party program. We are currently investigating CPOnline with the hope of having full vertical integration by January 1, 2012. So far, we have been able to streamline sales, shipping & purchasing with more good things to come!
WRONG SYSTEM FOR OUR BUSINESS
Comments: NONE
Pros:
THE POS FRONT END OF SYSTEM IS OK NOT MUCH
Cons:
WE ARE A WHOLE SALE RETAIL GARDEN CENTER . THIS SYSTEM NOT DESIGNED TO MANAGE ACCOUNTS AT ALL ,YOU HAVE TO CLICK AROUND ALL OVER TO FIND DIFFERENT INFO THAT SHOULD BE ACCESSIBLE FROM SAME SCENE , DIFFICULT TO ADJUST INVENTORY, OR CHANGE COST , I'VE BEEN IN THIS BUSINESS FOR 30 YEARS AND USED VARIES OTHER POS/CMS SYSTEM THIS IS THE WORSE !!!! AND MOST EXSPENSIVE POS(PIECE OF SHIT ) I'VE EVER USED ,WHOEVER WROTE THIS PROGRAM KNOWS NOTHING ABOUT HOW A BUSINESS LIKES THIS WORKS OPERATES , IT'S FOR RESTAURANT,OR CLOTHINGS STORES (MAYBE) BUT NOT FOR OUR BUSINESS OR ANY OTHER LIKE IT. THE COMPANY THAT SOLD IT TO THE OWNWERS DID NO RESEARCH OR ASK ANY QUESTIONS ABOUT OUR NEEDS . THEY JUST STUCK A SQUARE PEG IN A ROUND HOLE AND ASKED 60K. I WOULDN'T RECCOMMEND IT
NCR Counterpoint: An Invaluable Tool...A Work In Progress
Pros:
The NCR Counterpoint is simple enough to understand and use on a daily basis at the workplace. It takes only a day to learn all the basics of functionality (from a general retail store perspective) and about a week to develop familiarity with the software. The interface is clean and easy to see & navigate. It is also simplistic in design and doesn't add too many unnecessary bells & whistles. It works most of the time and works great for my needs and the needs of the company. It seems at least manageable to service when encountering technical difficulties.
Cons:
Sometimes can be a computer/memory resource hog. Would experience slow-downs, lag, stuttering, crashing and glitches...sometimes due to the company's network, but other times it seems the fault of the software. Still some recurring bugs to figure out. Still does not have a fail-safe feature to protect counterpoint tickets from being lost forever during a software crash.
Comments: First, an explanation on ratings. I would have given it five stars for Ease of Use, except that I am a new user and am still learning my way around the system. That said, it is easy to figure out how to do certain tasks, but when I can't figure it out, their customer support is top notch. We are a small farm that produces approximately 1,300 gallons of maple syrup each year, and we raise alpacas for their fiber. Our farm store is stocked with maple syrup and maple goodies, plus an inventory of alpaca products, from yarn to apparel to accessories. I went with CounterPoint, v8.4 because it is affiliated with NCR, a major corporation that has been around a long time. The implementation team at Radiant Systems was excellent. I had the system installed on my laptop, and so far it is working great. As a new user, I am still learning how to do certain tasks, and the project team has continued to hold my hand until I have mastered all the basics. We're almost there.... It is too early to tell how I have benefited from the system, but I am looking forward to comparing my holiday retail season to last year, when I had little time to enjoy the holidays and limited resources to control my inventory. CounterPoint allows you to add on modules, such as integrated website management, gift card processing, scheduling and ticket sales, etc. RCS outsources these modules to other companies so they can focus directly on the point of sale functionality and improvements and assure that the modules work properly with CounterPoint. Lastly, RCS invited me to their users conference, which I highly recommend to any user of this POS program. The informational sessions covered all kinds of topics to better use CounterPoint, and it included sessions on retailing strategies that I found very helpful. RCS is truly a class act.
Product is fair ... but they will nickle and dime you to death ...
Pros:
What I like best about Counterpoint is that it is a functional way to ring up sales and manage inventory.
Cons:
Where do I begin? Well, when I first got this program in 2010, I paid an extraordinary amount for 40 hours of one-on-one phone/online training. When we hit 35 hours, I still did not know how to ring up a single sale! They were training me in the "details" of what Counterpoint could be programmed to do. I finally said, "Stop! I don't need to know any of this. Teach me how to enter inventory, create receivers and purchase orders, and how to ring up sales with discounts, etc." And, guess what, the guy teaching me know how to do any of that! It was so ridiculous. So I switched (they don't let you do this easily) from the company I purchased Counterpoint from to Rapid POS as my training company, and they were better. They, at least, knew how to operate the software!
CounterPoint is one of the most functional POS software on the market
Pros:
CounterPoint and RCS, to me, are like the cream and sugar in my coffee (and I've gotta have my coffee fix every day). I can't imagine CounterPoint without RCS! What is coffee without sugar? RCS is there for you every time you need them or just have a question! I'm a systems administrator who has been effectively using CounterPoint SQL for more than 2 years now. CounterPoint is one lean, mean calculating machine; it has made a day and night difference in our daily business routines. With CounterPoint, we are so much more efficient and effective, 100% of the time. RCS supports this product so well that they came out to our first Go Live store deployment to make sure we were ready and set to go. At the Go Live, we hit the ground running and haven't looked back. Counterpoint SQL with RCS leading the way has made all things possible, including making our working lives so much better! The reporting has saved store managers valuable time and freed them up to allow them do more in keeping the daily operations under control. Accounting knows what is going on at any given moment, and Retail management has seen such an overall improvement in the way our business runs and functions. They just keep expanding and using CounterPoint for more and more.
Cons:
There isn't anything to not like about either RCS or CounterPoint.
Comments:
My Company recently made the switch to CounterPoint Enterprise SQL 8.4 and would like to share my experience with Radiant Systems. We have been in business for over 50 years and have had several different POS systems and CounterPoint has been the best system by far. Implementing a new system is never easy but with the help of OneStep Retail Solutions this has been the easiest and the quickest implementation I have ever done.
There are so many POS systems on the market finding the best fit for your business is a very difficult decision. Kevin McAdams and Jay Shore with OneStep Retail Solutions took the time to learn our business needs and recommended CounterPoint as the best solution. After using the system for over a month now I am glad I took their advice because this is a great system.
The CounterPoint Gateway for processing credit cards is very fast. The touch screen terminals make ringing up customers quick and easy. The ability to customize searches and change the information displayed through the column designer makes looking up the information a breeze. The reporting is equally fast, flexible and easy to use for all of our staff members.
Blythe Franks, our business analyst from OneStep Retail Solutions has played a key role in making this transition from our old system to CounterPoint. Her experience and knowledge of the product has made implementation and integration of the system quick and easy. With her insight we were able to customize CounterPoint to meet all of our business needs making our company more efficient than ever.
Sean Kinney
IT Manager
Hi-Time Wine Cellars
NCR Counterpoint is a robust, reliable and user friendly software
Comments: Good software for retails businesses as well as workplace cafeterias.
Pros:
1. Wide ranging functionality with reliability 2. Easy to upgrade 3. Error messages provide solutions 4. Easily queried database 5. In built Export and Import options
Cons:
1. Forms customization not inbuilt 2. Database size limitation with SQL Server Express 3. There are extensive setup options so implementation of several modules may be tedious.
a very scalable and configurable solution.
Pros:
Report filters are all customizable and written using the industry standard "crystal reports" report writer so any report can be changed. All forms are customizable as well.
Cons:
Can't take manufacture's coupons in a grocery environment. Gateway fees for merchant card processing can be pricey for businesses that are high volume like grocery stores.
Perfect for Starting Entrepreneurs!
Comments: I had just started a facebook page for my online e-commerce store and wanted a site and a pos system to take orders! I did not want to pay for cheap software and have to open source code the rest for myself nor did I want to pay over the top price and have features that I did not know if I would be able to use just yet with money I know I do not have right now. I just needed to take payments online, keep in contact with customers, and look professional all at the same time!
Pros:
Professionalism in customer service, which is better than cheap junk software and never having IT help you, may as well buy a cheap car to break down on the freeway the next day.
Cons:
At first, I was concerned on the price, which did present a problem for my small new business however it quickly paid back for itself in value and investment!
NCR Silver- a great POS system!
Pros:
User-friendly! It consistently works for our day to day sales. The back office makes it easy to go in and change what we need, and it instantly updates on the POS system. It took a little getting used to as with any new product, but we are ultimately very happy with its performance. We sometimes take one iPad on the road, and it's great to have the system readily available in two locations!
Cons:
We have had some problems with our credit card swipes provided by NCR. We bought new iPads, and the swipes were still set up for the old connection, not the new, smaller charging port. We then bought converters to make it work, and since then, NCR has come up with the proper hook up at $79/each and we need two. It just became a bit costly, but we understand the evolution of technology and that it is constantly changing.
Competent POS software
Pros:
Extensive tools and options for inventory tracking and management
Cons:
The interface can be unintuitive and intimidating, especially to new users. It also seems to freeze a lot, but I don't know how much of that is the company's back end.
Comments: We love our CounterPoint system! We have had in use for about a year and a half with no problems at all. Being a small business owner I have to spend a lot of time working. Since we purchased our system I have more time to focus on selling products and marketing my business, not to mention I get more time at home with my family. The new system makes ordering and reordering easier than ever. The inventory management application is amazing. With one click you can see what you have and what you need. When it comes time to perform the physical count of inventory it is so simple, what used to take a week now takes a day. The software has so many things that streamline the day-to-day operations. It is capable of telling me anything and everything that is going on in the store at any time. We can see where we are from day to day and year to year.
Has reliability and stability issues
Pros:
It is better than using a ledger and pencil. It is relatively easy to see store inventory. It runs on lower end systems.
Cons:
It freezes and crashes regularly despite efforts to fix or patch it.
Great experience
Pros:
Centralized database is great experience for who own many businesses and access remotely is great feature for IT dep.
Cons:
If the network is down, it is a pain to work with the software.
Takes too much time to customize and setup.
Pros:
Extremely customizable. has a lot of flexibility but be prepared to spend lots of time setting it up
Cons:
Need a full time programmer to keep things running.
Counterpoint works for the most part
Pros:
The sales terminal is easy enough for new employees to get accustomed to.
Cons:
Inventory searching. Interface of lists are walls of text. It becomes rather tiresome sorting through customized search queries.
Enjoyable Experience
Pros:
Very easy to use and fairly intuitive. The software is simple to navigate and does everything we need it to do.
Cons:
When problems or errors come up, they can be very difficult to deal with.
Volunteer that uses this.
Pros:
Simple touch screen options for selecting product and checking out
Cons:
Outside of the main screens the system seems overcomplicated
Mark's review after using CounterPoint for nearly 5 years
Pros:
I can't really say that there is one feature that stands out in a good way. It satisfies a need but it could be simpler, easier to use, faster, better looking, less prone to freezing or just outright crashing. I don't have an opinion of the vendor as I've never dealt with them.
Cons:
My least favorite part of this software is the inventory search window. I'm more likely to understand a cipher than the way it organizes things there.
One of the Most Functional POS
Pros:
NCR Counterpoint is an amazing product, i can customize anything on this tool. Reports could be done smoothly and quickly.
Cons:
There is nothing to dislike about this product, it was a great experience for me. I highly recommend it.
Great Product
Comments: Love the inventory features, truly has a great interface thats almost as easy to use as an iPhone. I love the customer service features that help you remember your customers, market to them. The text to cell phone alert is very helpful especially to keep my employees on time!
User friendly but not very practical
Comments: As a Buyer & Inventory Control Manager I have to use it on a daily basis but it does not serves my purpose on a larger scale.
Pros:
User Friendly, Easy to use
Cons:
Not compatible with many scanners and RFID's.
Ariday's Review
Comments: NCR is a great system. I loved how it worked with my company, and I have seen it at other big companies like our local grocery shop. It is highly recommended.