Vivantio

INTUITIVE TICKET MANAGEMENT SYSTEM

Comments: Every Day use uses little machine resources so other applications can run at the same time.
compatible with most commercial browsers.

Pros:

Self contained tool with build in reports and logs, reliable for the most part. Very intuitive for the amateur user, Forgiving when errors occurs,

Cons:

Occasionally crashes and some menus not coherent with others. No software is %100 reliable. It is improve daily

We love how Vivantio has dramatically streamlined the IT processes

Comments: Centralised and streamlined our ticket solution away from emails, teams and walk-up. Removed duplication of effort, combined with very simple ITAM and IT CRM. We have identified non-IT process which are "ticket-like" and built those in, too.

Pros:

We love the very simple and effective design for tickets (from both user/engineer aspect) and that this i provides us an all-in-one solution.

Cons:

The out of the box reports aren't quite as 'snappy' as we would like, but we have in-house report designers who have built reports to suit business needs.

My Vivantio Review

Comments: Overall, vivadesk is quite good. the incident management and notes being dislayed on the main screen is very good. i'd prefer if the calls could be viewed in one form, that I could scroll though. the tabs are quite slow to transition and throughout the day this adds up. if all the information was available from one scrollable page, that would be great

Pros:

Overall, vivadesk is quite good. the incident management and notes being dislayed on the main screen is very good.

Cons:

i'd prefer if the calls could be viewed in one form, that I could scroll though. the tabs are quite slow to transition and throughout the day this adds up. if all the information was available from one scrollable page, that would be great

Vivantio Review

Pros:

The ability to run monitor and manage tickets via incident reporting. Alerts and management tools are very useful and it is great and customisable for out needs.

Cons:

The mobile version isn't the easiest to use at the moment.

Outstanding flow and control

Pros:

There is a massive list of Pro's, control and visibility of tickets. Knowing where the ticket is when customers check is invaluable.

Cons:

building ticket flow in the background has been challenging, but, our flow is complex and includes integration with Devops

A solid incident management tool.

Comments: All time and incidents easily logged and followed, with easy to use queues for each individual user to keep track of each agent. We're also able to quickly create and view KB articles on the fly to transfer common knowledge.

Pros:

Clean interface and easy to use. Highly customisable in regards to queues, and an easy to use scheduling system to schedule various automated tickets, with checks or standard template incidents.

Cons:

It can be quite slow to quickly switch between tickets if you need to compare information between multiple incidents.

The best solution for many management services

Comments: I consider it a more complete tool that I can definitely recommend.

Pros:

It is a software that serves to manage many services, in my case it facilitates the processes of attention to the user, with an excellent interface that facilitates its use, which makes it very safe and reliable. Improves and automates the process of incident management in the users of our services and IT support through support services for ticket activation, expansion and support routing.

Cons:

In general, the software is excellent, however, there are functions at the moment of managing the incidents that cause some errors but do not affect the functionality.

Great and intuitive interface. Easy to use

Pros:

My favorite feature is the filters. I can cover multiple sites and check all of my team mates ticket queues with one click of a button. This really comes in handy during holidays when I am covering multiple sites.

Cons:

It can be quite slow to quickly switch between tickets if you need to compare information between multiple incidents.

Vivantio

Pros:

I have previously used Vivantio in a helpdesk environment. Vivantio allows you to log incidents and allocate them to certain members. Dashboard and reports are great to allow you to find trends.

Cons:

N/A

Great Product

Pros:

Easy to implement and customise to meet our needs.

Cons:

There are no revision history when create/editing custom pages.

Vivanto ITSM great software in an easy to use package

Comments: We use vivantio on a daily basis, and find it to be an exceptional and versatile tool, it makes tracking and linking of assets to " users" an easy task, the reports and dashboards which are in the system and can easily be created are also very versatile and provide a wealth of information, to such an extent that other areas of the business are now potentially looking at using vivantio as their ticketing system rather than it just being used by the IT Department. The support team is also exceptional, I can guarantee that when I raise a ticket I receive a response within a max of 10 mins with my reference number and 99.9% of the time when I get a written response and usually get a detailed guide on how to resolve my query. The overall application cannot be faulted and I would recommend the software to anyone.

Pros:

it's easy to use once configured correctly the information you can get out of the system is very user friendly and easily accessible

Cons:

If linked to active directory, if a user entry is removed from ad it is very hard to locate any previously raised incidents for the person.

Excellent Product

Comments: Having worked in IT support for a number of years across different industry sectors, I have used a number of different Helpdesk ticketing/service management products. Vivantio is easy to modify which makes it easy to give a better quality environment and ensure good adoption rates from your users. The customer portal we set up has been very well received. It's quick, responsive and overall the best product I've used! Highly recommended!

Pros:

Easy and quick to modify and use. Ability to monitor a raft of IT Services such as change management, service desk tickets, problem management. Aligns to ITIL best practices.

Cons:

Web views can sometimes be slow to update and cannot switch easily between windows if you need to go back and check something.

Vivantio Review

Comments: we have been using Vivantio for the past 4 years. To date we have been pleased with the product. From an end user perspective it is simple and easy to use. From a tech perspective, since i administer the system, has been easy to configure. I am very pleased with the Support that we receive, Andrew Stevens has been awesome. He has worked very hard to ensure that the system meets our business needs. Whenever we have requirement he is constantly finding ways to be able to implement them. There still are areas where there can be some improvements, would like to see better dashboards and reporting.

Pros:

Ease of use and configuration

Cons:

Dashboards and reports

Excellent Tool and Excellent Customer service

Comments: Previuosly we used Maximo as our ticketing tool, When compared to the Maximo the VIvantio is excellent and the cusotmer service is also very satisfactory.The ease of using the tool os very easy

Pros:

I like the fast logging of the tcikets with out failing our SLA

Cons:

I can say some times while loggig the problem tickets it leads confusion

Getting Our Monies Worth

Comments: Are are taking more than full advantage of the ITSM offering from Vivantio. We have a LARGE number of advanced features being used. Although sometimes we suffer some performance slumps for a good percentage of the time the system does what we need. The Vivantio ITSM software doesn't have some of the customisation skills that other offerings out there, but because of this any issues we do experience are fixed quickly by there support team.

Pros:

SaaS offering, Customer Portal, and easy Email to Ticket integration

Cons:

Limitied customisation

Simple and easy tool to use.

Comments: This tool is one of our basic tools here at Managed services. We use it daily for our ticketing system. It has improved a lot since last year but there are still a couple of things that need improvement. 1) It needs to speed up a bit. Sometimes the website is a bit slow and the whole experience is frustrating. 2) You cannot download multiple files at once. For example, if you have more than one file attached in a ticket, you have to manually download them one by one. 3) It does not work very well in 4:3 screens, but this is undersandable. :) 4) Under Company/Contacts, you used to see a lot more information, such as phone numbers. Now this functionality is lost. 5) Every time we raise a change, the suggested articles are being randomly displayed, in which have nothing to do with the change itself. For arguments sake, lets say that there are 2 articles: one that explains how to plant trees and another on how to do groceries. Now if you raise a change (i.e on fixing your car) , it shows the 2 articles as "suggested". In reality, these 2 articles have nothing in common with the change itself!

Pros:

Easy to use

Cons:

Slow, CSS is not very pretty.

Over all Vivantio is an awesome tool.

Comments: We use Vivantio as our ticketing tool. I have hands on experience with this tool, we do keep our data in the form of tickets in vivantio. Usually I update close and moving to different states of tickets which are assigned on my name. Its very easy to use and quick in response.

Pros:

Its interface is very user friendly.

Cons:

No Comments, in fact I love this tool

Application support is good, but need some improvement

Comments: Really wonderful app for support, but need some enhancement like page loading time. customization of UI layout as per user need.

Pros:

Functionality is good, this full fill the requirement.

Cons:

Loading is slow at client end, at server end it is good but when accessed from remote or mobile it is taking time. :(

A First Class Service

Comments: New post - receptionist - great for keeping people in the loop, everyone has access. User friendly programme can't wait to have a go at "Reports"

Pros:

Everyone has access and can be kept up-to-date User Friendly Good tool when not on same working sites

Cons:

Nothing at the moment (new user)

Bucks Fire & Rescue Service

Comments: We have been using Vivantio for over five years we have seen it evolve sometimes at our request but also as the product has been updated. We have had experience with other service desk products but our technicians and users prefer Vivantio products

Pros:

Ease of use and flexibility

Cons:

Costs

I'm here for the 20$

Comments: So far so good. Been using your ticket system for 3 years now. We sometimes experience slowness issue but its usually resolve after a few sec/min or once we reported it. Customer service is fast and reliable.

Pros:

Easy to use and navigate.

Cons:

The need to log everyday.

Basic service desk product

Comments: We use Vivantio for some years now, it does the job, so no issue there. But, it's not mobile device friendly, so if you would like to use it on a tablet or a phone, reconsider.

Pros:

it works

Cons:

it doesn't look 2017, it doesn't work on the mobile devices

I feel previlaged using Vivantio .

Comments: The best is to generate the report of overall work we do.

Pros:

The ease of doing business is the most best thing I found in Vivantio and also the reports it generates is simply awesome

Cons:

The log comment size is too small which makes difficult to read the comments., and something the view get's corrupted.

Awsome Call Logging Software

Comments: Great easy to use software, user friendly and useful to produce reports.
Vivantio support is always quikc to respond and helps with all issues.

Pros:

User Friendly

Cons:

Can sometimes be slow

Works as intended.

Comments: Has always been easy to use and the support we received has been almost perfect.
Only some minor issues in updating and customizing the customer facing self-service portal which doesn't include all the options we need.
Other than that, more than happy to use Vivantio in future.

Pros:

Customisability

Cons:

Speed of use could do with a little improvement