--- description: Get information about JIRA Service Management price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: JIRA Service Management Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [JIRA Service Management](/software/138769/jira-service-management) # JIRA Service Management Canonical: https://www.capterra.in/software/138769/jira-service-management Page: 1 / 32\ Next: [Next page](https://www.capterra.in/software/138769/jira-service-management?page=2) > ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration. > > Verdict: Rated **4.5/5** by 763 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses JIRA Service Management? Jira Service Management is used by IT support teams, IT operations departments, HR departments, engineering teams, facilities managers, and enterprise organizations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 763 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Atlassian - **Location**: San Francisco, US - **Founded**: 2013 ## Commercial Context - **Starting Price**: $20.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Free for up to 3 agents 7 day free trial of paid plans Standard: 4-15 agents for $20/agent/month, 16+ agents at discounted price Premium: 4-15 agents for $45/agent/month, 16+ agents at discounted price Enterprise plans are also available, billed annually. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Czech, Danish, English, French, German, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese - **Available Countries**: Albania, Angola, Armenia, Australia, Austria, Azerbaijan, Belarus, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Denmark, Estonia, Finland, France, Georgia, Germany and 33 more ## Features - Access Controls/Permissions - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Approval Workflow - Asset Lifecycle Management - Asset Tracking Software - Assignment Management - Audit Management - Capacity Management - Change Management Software - Collaboration Tools - Configuration Management - Content Management Software (CMS) - Customer Support Software - Feedback Management - Full Text Search - IT Asset Management Software - IT Reporting - Incident Management Software - Inventory Management Software - Issue Management - Issue Tracking Software - Knowledge Base Management - Knowledge Management Software - Mobile Access - Multi-Channel Communication - Multi-Language - On Call Scheduling - Patch Management Software - Performance Metrics - Project Management Software - Project Tracking Software - Real-Time Analytics - Real-Time Chat - Real-Time Monitoring - Release Management - Remote Monitoring & Management - Reporting & Statistics - Risk Assessment - Screen Sharing Software - Self Service Portal - Service Level Agreement (SLA) Management - Status Tracking - Task Management Software - Team Collaboration - Text Editing - Ticket Management - Workflow Management Software ... and 32 more features ## Integrations (98 total) - 8x8 Contact Center - Admin Tools for Jira - Agile Poker for Jira - Apwide Golive - Asana - Asset Management for Jira - Asset Tracker for Jira - Atlas CRM - Azuqua - Balsamiq - BigGantt - BigPicture - BigQuery Connector for Jira - Bitbucket - Boomerang: Reminders for Jira Issues ... and 83 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Knowledge Management Software](https://www.capterra.in/directory/30094/knowledge-management/software) ## Related Categories - [IT Service Software](https://www.capterra.in/directory/30672/it-service/software) - [IT Management Software](https://www.capterra.in/directory/10001/it-management/software) - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) - [IT Asset Management Software](https://www.capterra.in/directory/30077/it-asset-management/software) - [Issue Tracking Software](https://www.capterra.in/directory/30675/issue-tracking/software) ## Alternatives 1. [PDQ Deploy & Inventory](https://www.capterra.in/software/174535/pdq-deploy) — 4.8/5 (341 reviews) 2. [Action1](https://www.capterra.in/software/180609/action1-rmm) — 4.9/5 (237 reviews) 3. [Milvus](https://www.capterra.in/software/202528/milvus) — 4.8/5 (298 reviews) 4. [Wrike](https://www.capterra.in/software/76113/wrike) — 4.4/5 (2887 reviews) 5. [Pulseway](https://www.capterra.in/software/141792/pulseway) — 4.7/5 (310 reviews) ## Reviews ### "Enterpise development management" — 4.0/5 > **Bharath** | *5 March 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: 1- Jira dashboard is extremely wide that it covers all the development related problems under one roof. 2- The product is very secure for confidential updates and information of product development cycle and give a ease to see and manage those securely. 3- Extremely wide reporting and customization support provided. > > **Cons**: 1. All just due to wide features and functionality the complexity of product understanding increases. 2. I feel missing feature of graphics more to be added in the dashboard for more easy understanding. > > Overall, the product is extremely helpful and supportive in removing problems that came to understand and track the progress of ongoing development and fixations on multiple issues and products of the large enterprises, mainly for other department people. It gave the facility to manage and ask questions as well. ----- ### "Best project management software" — 5.0/5 > **Verified Reviewer** | *30 January 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Project managemrt and tracking and the way how jira follow agile > > **Cons**: Customizations is a bit heard in jira. Learning new tool > > Its great and i am using Jira from last 7 years and it make my work easy ----- ### "Industry standard ticketing tool in the market" — 5.0/5 > **Verified Reviewer** | *11 March 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Jira service management is one if the best ticking tool in the industy. It easy to track all the tickets in one place > > **Cons**: The responsive time for loading the page might take little longer > > JIRA service management tool is one of the best ticketing tool in the market. ----- ### "Powerful Bridge with Developer" — 4.0/5 > **Amitabh** | *12 November 2024* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Perfect tool to keep track on the request and make a bridge with the developer team. Able to edit content , know the progress , discuss the issues are quite easy and effective with Jira. To see the histories of JIRA and to link the related issues it's all good. > > **Cons**: Jira is somehow costly for small orgs. Little bit complicated platform with excessive options. > > It is extremely helpful product to know the developement and bugs related progress and to keep track on all the ongoing information. ----- ### "Service Management" — 4.0/5 > **Harshad** | *24 February 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: 1. It facilitates the management and tracking of the progress of all the assigned tasks. 2. We can easily automate workflows to make sure the tasks are completed efficiently and effectively. 3. There are multiple inbuilt reports also available which help to see insights of ServiceDesk operations which helps to see the improvement area. > > **Cons**: 1. Learning is time-consuming due to the product's complex nature. 2. Highly integrable but it is challenging to achieve. 3. Extremely costly for small organizations to buy and manage. > > Jira service management is one of the effective tools for managing and tracking the product's internal progress and reports based on bugs, development, or any other. It is developed in such a way that we can see past or ongoing requests easily for product planning, and internal updates. It is an easy roadway which removes delays in working management and improves efficiency. ----- Page: 1 / 32\ Next: [Next page](https://www.capterra.in/software/138769/jira-service-management?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/138769/jira-service-management) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data