Bindo POS

So Easy to Get Paid!

Comments: I wanted to accept credit cards but was afraid about getting all the equipment and not being able to monitor everything. Bindo (along with Quickbooks) resolved all the fears and now I can get paid easily without looking suspicious or inefficient.

Pros:

Biased because I have an iPad and this works very well with it, but.... I got a scanner, a drawer, a CC reader, a printer for receipts, and this plays well with my Quickbooks! There's even free customer support and can do other mobile pay and online payments!

Cons:

I haven't found it yet, at least the software, I wasn't a fan of the included iPad stand- but not everything can be perfect.

Mostly positive but have had a few issues.

Pros:

When we need help the people are friendly and try to help us with our issues. It has been more stable lately.

Cons:

It does not have a few features that we need ie we sell lottery tickets and need to be able to do payouts that show up as a negative in the daily sales summary report. Also they have been promising us a new emv card reader that complies with the chip cards for 3 years and we still do not have one. Also when they have internal errors we can't process credit and debit cards. When they update they do no inform us before or explain the updates very well when we notice them. Sometimes it is hard to get help when we have an issue. We are at the end of our contract and now we are having some hardware issues. The handheld scanners will not hold a charge and have to be hooked up to the cable at all times. We cannot charge with the scanners in the cradles anymore. One of the cables had to be replaced. Bindo seems to cater restaurants more than retail stores. I do not like the new menu set up. It was much easier to add pictures of products and update the product on each page when we could just hold our finger on the product and change or delete it. For us it is not very user friendly anymore.

Too many glitches

Comments: The overall experience with this software is very disappointing. On paper it looks to have everything we needed in a Pos system. The problem was that most of the functionality that the software claims to have does not function reliably. I have seen the reviews from years ago where customers felt like beta testers and our experience with the program is the same. When a Pos can't consistently show the correct quantities of a sale on a receipt or invoice, then we have a problem. I documented a half of a page worth of problems before I finally gave up. There are just to many to keep track of and I've got a business to run, not troubleshoot our PoS. I will say that the companies support group is usually very timely in their responses. However the vast majority of the issues with this software is not something they can fix. It is up to the development team. To be sure, my company deals with decimal quantities. All of our products are priced per pound. I do not know if it would work any better if the inventory was whole numbers only. But still, I was told the system could handle what we wanted and in the end, it could not.

Pros:

Bindo integrates payments through the Pos in house. So there is no need to have a separate processor except american express. The software itself is not difficult to learn.

Cons:

The following apply to decimal quantity inventory. -Email receipts do not show the correct quantities on pos sales or invoices. They are rounded up or down sporadically. Sometimes its correct sometimes it's not. -Orders held for longer than 2 hours may be deleted in the system. -The Pos receipt screen sometimes shows a wrong payment amount that was paid. Not great when a customer sees an amount double what they had expected. Then I have to pull the order back up to show the customer the actual amount that was charged to a credit card. -Embedded barcodes can only be scanned from menu screen. They will not work with the library, item code or invoice screens -Invoices with decimal quantities can only be completely fullfilled in the iOS app. But the payment can only be fully processed in the web browser back office. If not done this way both will only be partially completed -Changing invoice prices will show the invoice to be a total of Zero in the invoice list. -If a purchase order payment status is left as N/A when it is saved, all of the items will be deleted

Decent return on investment

Comments: I am satisfied. Good value for the cost and features. They do a good job with request and features. If your a smaller location or quick serve you will be fine.

Pros:

It has more customization that other products I looked at, and I anticipate they will continue to develop the product. They do have the ability to manage 90% of the features from a remote location through their web interface which I liked. It does sync with QBO which is huge. Down to the invoice level I am told. Still have not completed that integration just yet. Able to use it in offline mode. Universal on hardware for the most part. They have a live demo.!!!

Cons:

The payment integration is not as integrated as you would like to see. They can pass over totals to a third party card reader, but it is not fully integrated. Not a big deal and it works fine. But just something to note. I do think that there support is lacking in staff. They are still a growing company from my perspective and hopefully that will change in the future. I can say items are resolved. I like things to be done quicker but I have higher expectations. I am also not as satisfied with the reports. There are several out there but there should be a Z Report at minimal.

Exceptional customer service.

Comments: I would recommend been due to any business owner who is looking for a point-of-sale system. It is easy enough to use that any of your employees can learn it quickly.

Pros:

The thing I like most about Bindu is the customer service. They are very quick to get back to you, and resolve any issue promptly and accurately. The software contains all of the aspects of running a business, including a time clock, and most importantly very good inventory control program.

Cons:

When I first started up with Bindo, they had not experienced working with a drugstore, healthcare company before. Therefore I had to load much of the inventory myself in the beginning. They did however ramp up very quickly and were able to help me in this aspect of the business rapidly.

Choose Any POS but Bindo

Pros:

There is nothing to recommend about this product or this vendor.

Cons:

We used bindo POS for about 10 months. Initially, the program was stable and seemed to offer quite a lot of back-end features (the reports seemed relatively robust). As time went on, we began to experience more and more instability. The entire system would stop working for hours at a time, which meant that we could not process any transactions whatsoever. Our cash counts in bindo would be completely erratic and would often start us over at $0 a few times throughout the course of a business day. Often times, transactions would simply stall and would never be completed so we would have to cancel the transaction and begin again as customers waited. Bindo also incorrectly set-up our accounts so for months at a time, we were not receiving any deposits from AmEx transactions (this happened twice). Bindo's customer service and tech support was awful in dealing with these issues. At one point, they asked if the cash count was actually necessary to us. There were so many other issues. Perhaps the worst aspect to them is the duplicitous way in which they set-up accounts. I was told repeatedly by the salesman what the system would cost for 2 registers. I purchased equipment and signed an agreement. When bindo's extensive problems really began to adversely affect my business, I discovered that I was actually in a lease agreement with a company for the equipment that I had already purchased and that I was being held to it for the remainder of the contract term. So, I've switched to another company that is actually reliable and I will have to potentially continue to pay for equipment that I've already purchased and for software from bindo that I know longer use.

Pretty good but still a work in process with both good and bad points.

Comments: Ability to track inventory while using the POS system. Relatively easy to use POS system. Didn't require a full computer system purchase to run in our two stores.

Pros:

Easy to use for most sales transactions. Can do many other things that are important to us - gift cards, customer accounts, suspended sales, quotes. Most of the reports that we use can be imported into an Excel spreadsheet where we can do most of the analysis that we need to assess our sales transactions.

Cons:

Several primary generated reports treat sales on discounted merchandise as if there were no discount applied. Discounts are listed separately and have to be manually calculated or estimated - totally at odds with accepted accounting principles as well as Federal, state, county, and city tax rules. We have to rely on receiving a monthly generated report specially delivered to us at the end of each month. Additionally, the numbers do not always agree from one report to another and we often cannot figure out where the discrepancy comes from. In the 27 months we have been using it, our monthly bookkeeping reports has only balanced twice. With our old system, being out of balance twice in two+ years would have been remarkable. Also, we have continually struggled with label printing issues regularly (though this may be more a hardware than software issue with the Bindo supplied machines.)

in general, it is easy to use and works for the most part.

Pros:

Inventory management and being able to access information. We can store our clients information in the system, put credit cards on file for ease of shopping. Being able to look up products and have all the information needed at a glance is helpful.

Cons:

Multiple payment situations are a nightmare. You often have to figure Utility what payment type to put in first (order of operations situation) for the split tender to work. It's extrmemly time consuming and the customers feel like it's their fault when we can't proccess their preferred payment. We don't want our customers thinking their card is being declined when it's not or feel like they are unable to use, sometimes multiple, gift cards, store credits, etc. there are also glitches that don't get resolved in a timely fashion. I can not use the trigger point feature to generate reorders. Instead of adding only the items set with a trigger point, the system puts EVERYTHING from the company into a purchase order. This has been reported and unresolved.

Bindo Issues

Pros:

The ease of use. I do like the POS its great !!

Cons:

Software crashing. Will bge in the middle of a sale and IPAD will crash and I have to reboot or It freezes in the middle of a transaction.

Still pretty new and working out a lot of kinds. But overall easy to use.

Pros:

The quick access to inventory and items on the main screen. I really enjoy the check out process and it makes it really easy to quickly check someone out that is paying in many different forms as well.

Cons:

We have had a lot of hiccups recently with updates and having to relearn the new software everytime.

For the great price you get what you get.

Comments: POS system at a great price

Pros:

The use of the tablet makes for an easy POS setup. Its a nice small setup. The reporting I have found to be easy to use.

Cons:

I have found a few issues with the integration into WooCommerce. It duplicates items if I make a change which messes up our website and anything we have developed for the items. Menu Setup is not the easiest to use.

Overall it's pretty good...a little cumbersome but maybe that's user error

Pros:

It's a good system for everything in a retail business. I like the reports it keeps, inventory, and sales all together

Cons:

It seems to go down during our busiest times. It also gives us no specific rejects(our system or the card) on credit cards. Also we've had strange glitches where it either doubles the sale on a customer or we're not sure it the transaction went through

Bindo Retail POS

Comments: I like Bindo and most of its features. I do however have some issues with Bindo. One of our biggest issues is printer connectivity, especially the blue tooth printer. I believe the blue tooth version has been discontinued. Another issue that I've noticed is that it takes a long time for software updates. The current problem that is taking a long time to update is the iPhone app. It doesn't work properly and hasn't been fixed for about a year. You cannot pull a report on the phone app or anything accept view current gross sales. I have called in with issues that need to be resolved on the retail POS and some most of our concerns have never been resolved. It appears that the DEV team doesn't consider individual case by case problems serious. They only make changes they see fit for the masses and they don't fix issues for each store.

Pros:

Ease of use.

Cons:

DEV team/company does not seem to have any sense of urgency to make software logic changes to meet the needs of its customers. They need to add some serious retail experience to their DEV team that really understands how retail works so that their logic is written more flexible. Especially on the permissions side of the software.

Bindo has made our food and drink services so much easier and more convenient.

Comments: The benefits I get from this software is the ability to use it on many different devices as well as having the ease of updating my products and prices whenever I want.

Pros:

What I like most about Bindo the ability to update my products easily and to be able to use Bindo on many different devices at once.

Cons:

What I like least about Bindo is the connection between the Master Terminal and the other terminals. Sometimes the other terminals get disconnected from the Master and it takes a little while to connect back.

Bindo POS review

Comments: Bindo is very easy to use and talks between our in store and online network.

Pros:

Easy to use and train other employees. Makes it easy for us to use with our online store.

Cons:

It has alot of hick ups. Between printers not connecting even though they say connected to the system crashing

Bindo Review

Comments: Mostly a good fit for our business. although it could use some enhancements to its user interface and reporting.

Pros:

data collection and retrieval, gift cards, credits...

Cons:

Slow at times and poor user interface, cannot run yearly vendor sales reports...

Watch Out any Sales Reps from this Company.

Pros:

From experience. NOTHING.. It may be a great fit for fast food restaurant and clothing industry..

Cons:

It says it can be used for a liquor & wine store and couple of users has a positive review @ this POS but it CAN NOT be used for a liquor & wine store presently....some reasons.. > It does not have a (-) department that can be used for Lotto paid out transactions. > Matrix feature is too much complicated and CAN NOT be used for a single UPC as it is possible in Microsoft RMS. > No Customer facing display. So customer don't know what is happening during a x'saction. > Customer support.. 0 out of 10.

I use Bindo everyday and it is a easy to use system

Pros:

Easy to use Self explanatory Option to chat with customer service Photos by product Can store mainly sold items for quick ring up

Cons:

Sometimes sales don't register in system Customer service online is slow and don't reply back sometimes

Bindo Review

Pros:

Bindo is easy to work with once its set up. Loads of options.

Cons:

Sometimes too many options can be overwhelming to a novice user.

A lot of issues with the dashboard and updates.

Comments: It works better than our last system did, but I don't feel like we got any particular benefits.

Pros:

Payment options are smooth and process well. Bulk uploads are nice. The register can be set up well.

Cons:

There is very little customization, the online dashboard does not work well, reports are not as customizable as I would like.

Software works for me - few issues / but all software does - there's no perfect solutions

Pros:

It's pretty intuitive after the initial set up. Like the inventory tracking and purchase modules a lot. The register is getting better as new releases come out

Cons:

I wanted to use the store capabilities- but at the time I tried it wasn't fully functional and just didn't work; would love direct interface to square readers

Easy to use, but...

Pros:

Once you are set up, the program is very easy to use. For basic cashiering it is intuitive and requires very little training.

Cons:

Lack of customer support - no humans available when a major system problem arises that can't wait hours for a call back, major software update released without proper testing or proper warning for customers to update during non-business hours, product documentation severely lacking and not updated when system updates change procedures, there are "buttons" to export report data, however they don't work...

I've worked with this software at conventions as a portable POS system for ~2 years.

Pros:

Really use to use overall, love that we can associate product photos. In general, I feel like the product does what it's supposed to do and does it well.

Cons:

Wish there were an easier way to upload all of the photos at once and associate them quickly, and I wish it automatically did not allow duplicate products

User-friendly with a few kinks.

Comments: Other than internet issues, ability to print reports, and the system itself having errors. I have had not major problems with the system. I do like the user-friendliness of the app. My employees are quick to learn the system since they are familiar with Apple. I like that I can access the store, including inventory, from the computer while the store is in operation.

Pros:

Great for employees and staff with apple experience. Chat feature available inside app to help with questions

Cons:

Time-consuming to set up the store. Some features in accounting not available. All items rely on the internet and Bluetooth, which is not always dependable.

Bindo is very efficient.

Comments: Bindo offers an easy way to ring up merchandise and keep track of inventory.

Pros:

Ease of use . Find and touch. This system is really good.

Cons:

Some of the time it does not accept and store stock changes