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What Is MAF ICIMS?

Formed in 2000, MAF InfoCom is a leading innovative technology provider with two decades experience delivering solutions for Unified Communications and Collaboration including Monitoring, Analytics, Reporting, Recording, Headset & Device Management and DID Management.

We serve tens of thousands customers around the globe, in a large variety of branches. We have installations in over 50 countries ranging from SMEs to multi-national global enterprises.

Who Uses MAF ICIMS?

Unified Communication users with a strong focus on Microsoft Teams.

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MAF ICIMS Reviews for Indian Users

Average score

Overall
5.0
Ease of Use
5.0
Customer Service Software
4.4
Features
4.8
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
100%
Verified Reviewer
Verified LinkedIn User
Electrical/Electronic Manufacturing, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

MAF ICIMS : A Comprehensive Review of Unified Communication .

5.0 last year

Comments: In order to protect sensitive information, MAF ICIMS helps enterprises identify and respond to security risks while guaranteeing data protection compliance . The analytics tools facilitate data-driven decision-making, enabling businesses to efficiently optimize resource allocation and cut expenses.

Pros:

To help enterprises fully understand how their Unified Communication and Collaboration (UC&C) resources are used, MAF ICIMS offers comprehensive usage tracking and analytics functionalities. This allows for data-driven optimization and decision-making.

Cons:

For businesses which want this functionality, MAF ICIMS may not provide tools for conventional inventory management.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Efficient reporting and management.

5.0 last year

Comments: In our use case we have implemented it with Microsoft teams and it actually offers Realtime insights and alerts whenever any issue arises.

Pros:

It offers comprehensive reporting along with collaborative connectivity with unified communication and collaboration process which could be essential in validating reports generated by it and can help in optimizing the overall productivity and hence help in managing the cost.

Cons:

Though it is one of the best solution which offers multiple features to manage uc&c software's but I feel the overall UI experience of application needs a bit brushing.

Verified Reviewer
Verified LinkedIn User
Computer Software, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

MAF ICIMS : Monitoring and Reporting for Unified Communication and Collaboration Solutions

5.0 last year

Comments: For an organization to sustain effective communication and collaboration, it delivers real-time insights on UC&C activities.The solution helps to quickly identify and address problems, reducing disruptions and downtime.

Pros:

I enjoy the User Experience Improvement plan, which identifies and resolves problems with call quality, connectivity, and collaboration tools to improve the overall user experience.

Cons:

Users and administrators may need time to become proficient with the program, which could cause disruptions during the adoption process. The Learning Curve in mcf icims is a little challenging.

Deepika
Associate Consultant in India
Import & Export, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

awesome software to work with.

5.0 last year

Comments: Overall experience was great and I really this.

Pros:

it is a really well built software. the makers have put in alot of thought in every minute feature and how that works. It runs really smoothly and hardly faced any problem with this. I really liked that it shows you everything in very concise manner.

Cons:

Not much that I disliked. just some minor issues could be faced time to time otherwise it is a great software.

Disco
Sales Manager in Kenya
Pharmaceuticals, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

My fabulous experience with MAF ICIMS.

5.0 last year

Comments: Generally, MAF ICIMS has worked well for us. It has saved us time and money. It's results are fast and accurate.

Pros:

What I like most about this software is that it simplifies work of handling softwares. It has replaced several softwares which I previously used separately and taken their role perfectly. It is an easy to use software with no complicated features and dashboard.Launching and implementation is simple and straight forward.

Cons:

Unfortunately none. MAF ICIMS has all it takes to build a business. I can complain about any of the services they offer.

sahil
it consultant in India
Information Technology & Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

amazing software

5.0 last year

Pros:

it is a wonderful software to manage all call at once and report at same time... really makes the job easy and smooth and also the range of features it provides is good.

Cons:

Reporting the analytics is just sometimes a bit problematic with this but 99% times it gets them done right so not a really big thing I would say.

Piyush
H.R. Head in India
Internet, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

An excellent software.

5.0 last year

Pros:

I really like the management features of this software be it for seeing the number of calls and how many operators are currently active. It's just awesome.

Cons:

Not much to dislike that i put something in cons but one thing that could be better is that they should make the administrator UI a bit smooth.

Keerthana Rai
Customer Agent Support in India
Telecommunications, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Good platform

5.0 last year

Comments: In this business the overall review is there is a proper execution of plans which states that when and what to do.

Pros:

I would like to inform that the most likely factor about this MAF ICIMS is handling the process with good communication skills where the voice will be the main medium for communication , the decision making skills , efficiency in work seems to make all perfect .

Cons:

The least about MAF ICIMS is there is a execution of proper planning , organising , directing controlling and staffing .

Max
Consultant in Cameroon
Computer & Network Security, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Crg avis

5.0 last year

Comments: Je suis très satisfait de cette application car je l'utilise depuis toujours et je ne me plains pas car je n'ai pas encore rencontré le problème de bug et de mise à jour

Pros:

Ce sont des fonctionnalités implémentées avec beaucoup de rigueur et celle qui me plaît le plus c'est l'enregistrement sur une période et de façon programmatique

Cons:

L'application n' intègre pas une fonctionnalité de redondance sur les appels