Retail Pro

V9 is horrible. V9 reports are total disaster.

Comments: I have built two business' using Retail Pro reports. I recommended it to every retailer I met. I could change reports to get all the information I needed to make good decisions. With V9, reports seem to be pretty much be in stone, unless I want to pay an exorbitant amount to have each one created. In V8, I could create whatever I needed in minutes. I don't comprehend how with all this new technology, we went so far backwards from where we were. V9 reports have cost me dearly. If not corrected, I will have to find a better option.

Pros:

I have used Retail Pro for about 15 years, so I am very familiar with it. Rtech customer service reps are knowledgeable and easy to work with. V8 was awesome. Wish I could go back!

Cons:

V9 is slower and harder to get around in. Reports are the biggest downfall. There is not even a simple sales tax report, nor any type of customer reports for companies.

i'm working with retail pro since 2013, it was wonderful experience.

Comments: i got the knowledge that gave me the chance to implement and support our customer in the market, very important thing is that i learned how business operate with one of the biggest retail solution ever

Pros:

very powerful inventory management solution, full of function and features. the second thing is the scalability and durability the solution can support large number of stores & POSs in one big database "oracle database".

Cons:

it takes much time to recover database especially in the main server, 2nd thing when upgrade from old release to a new one with large number of stores and POSs.

I'm a managing partner and CIO.

Pros:

It does 90% of everything we want & need. Frankly, that other 10% is probably unrealistic without custom programming. We get awesome tech support when needed, and I especially love the live chat feature that lets us ask quick questions. The product is very quick and easy to train an employee on and setting up levels of permission is awesome. We're able to delegate job duties easily with the different features. Receiving is a perfect example. That workstation is set up to be used completely differently than our cash registers. For example, we have three cash registers our of eight total machines running Retail Pro. Each has a unique function, and the software works well in supporting those varied functions simultaneously.

Cons:

Some of the more intricate details of the software take quite a while to learn. It's easy for an average sales associate to use the main functions, but some of the higher level features get complex. The software can be "quirky" with some old features that were added on to, so there are features that are not intuitive. An example is polling: some things happen automatically and others require initialization. Like every time we add an employee to the system, it's a process to get them into other locations and requires higher-level knowledge.

Retail Pro review

Comments: I have been working with R Pro version 8 from 2003 to 2015 with Valentino and now with version 9 with Philipp Plein, as far as a retail system, from both the POS and the logistic side, its an excellent software. Easy to manage and use. The ONLY downfall is the EFT. At the POS, you really need to have a good, reliable, and when working with luxury retail, a sleek device to expedite EMV transactions. The 2 options offered by Cyan , your ONLY EFT choice, are for mass merchants, not a luxury boutique. As far as support, One Step Retail has been my partner of choice and they are second to none in support and sales. Over the years I had many special requests from upper management, and OSR were very quick on assisting and "making it happen".

Pros:

The simple structure of the POS. Very easy to learn.

Cons:

The EFT module. Cayan is HORRIBLE!!! Please go back to Shift 4. Better support and nicer devices.

Strong Customization but can still be improved

Pros:

* Very strong customization options. * Its EMV compatible which is a big plus * Its got strong Employee and customer management modules * Strong reporting capabilities

Cons:

* Not having ability to “edit” the preloaded report formats to suit our needs. * There are few glitches here and there especially with a preloaded cards but customer service is usually quick to respond

Rigid

Pros:

I hated using this product. The company that sold it to us was terrible and I often timeswas able to look up and problems I was having and fix them manually.

Cons:

Rigid to use. must have exact product description to find products. Expensive to maintain. License fee software fee hardware network costs

Unbelievably terrible

Comments: Nothing. I loathe this software and I wish its developers absolutely nothing but the worst.

Pros:

I guess it technically runs. Beyond the fact that it's easier than using a pen and paper to keep track of products, there is nothing I like about this software.

Cons:

It is disorganized, inefficient, difficult to use, has memory leaks, no database support, closed-source and expensive to upgrade, bizarrely laid out, and just overall a pain to use on a day-to-day basis.

Waste of money

Pros:

Very heavy software and it loading takes 2 minutes in clients machine , one more problem is may be shut down your computer without closing retailpro you should activate licence until it’s not open

Cons:

In this software we can costomize any thing like i want also security permission setting is good.

RIS review

Comments: Server based is outdated.

Pros:

Robust, and reliable we have used it for more than 30 years. It has served our store well over the last 30 years. Reporting is good.

Cons:

Clunky and outdated. To improve our online presence we need to link to Linked Retail which is $ a month

POS Easy is great for both smaller scale users and large scale users, it allowed us to accommodate a larger number of customers.

Comments: POS EASY is really easy to use and offers you attention as a customer by solving any problems as fast as possible. More need to be done to ensure that all data on pricing at time of customer purchase is used to ensure that any overcharge by workers is eliminated.

Pros:

Being both cloud based and offline makes it easy to access data from anywhere anytime at the same time have work moving on even without the internet, customer support is great, easy to integrate with already existing accounting systems and software, good pricing especially for small users who can choose to use the mobile version.

Cons:

Not all data is retrievable for example surety that customers were charged as set or might have paid more. Generally the a software is worth including in your business accounting softwares.

RPro Gets the Job Done but Not Without Glitches

Comments: RPro is easy-to-use and works as a POS system in retail. Visually, it's outdated and the UX can definitely be improved. It's pretty quick but has its glitches, one being gift receipt printing. When printing gift receipts, you have to print it a few times in order to get the items you want on it. I've also used MindBody as a POS and found that superior to RPro.

Pros:

Easy to use, gets the job done

Cons:

Outdated UX/UI, glitchy

Retail Pro with our business partners at J.D. Associates

Pros:

We have been using Retail Pro for a number of years now and have been partnering with J.D. Associates, Leominster, MA since the start. J.D. Associates have helped up with moving us from Retail Pro 8 to RP9, as well as their normal day-to-day support. Because of the uniqueness of our business, we often have odd uses or requests of Retail Pro, but J.D. Associates helps us work through each request and challenge to help us move our business forward.

Cons:

There are shortcomings with Retail Pro 9 reports. This is a known issue and shouldn't be a surprise. Other challenges we have seen could be due to how our system is configured, but we are working through that.

Retail Pro & J.D. Associates -A Winning Combination!

Pros:

Retail Pro and J.D. Associates are the total package! As our business continues to grow, they provide the necessary software/hardware, training, and all-around retail solutions to help us achieve our goals. Email updates keep us well-informed of industry changes, as well as any new products available that will enhance our POS experience. Webinars are also offered as an integral part of our training experience. I can always count on their expertise and professionalism to keep us moving forward.

Cons:

Not having ability to "edit" the preloaded report formats to suit our needs.

Comments: We own a retail clothing store in northern British Columbia, Canada and have been using Retail Pro for 5 years now. We have always been very satisfied with its ease of use, intuitiveness and overall user friendliness. Their techs have been responsive, available for consult every time I've had to call. They've always fixed or helped develop reports tailored to our needs. I tested many many different POS software programs before finally deciding on Retail Pro from our Canadian Vendor; Canadian Retail Solutions. Implementation was as painless as using a brand new software could ever be! I would recommend Retail Pro to any retailer, big or small.

Homeroom at Madison Crossing

Pros:

I like the accountability and availability, the pleasant customer service with patient providers, and the long-lasting hardware.

Cons:

It would be difficult to state a true "dislike." Obviously, they treat their employees well and/or have a good product because of the consistency and long-term tenure of their staffing. I would like one improvement in the format of their sales and on-hand inventory reports having the ability to be combined or melded.

Get rid of manual billing and get a 3 step easy billing software to track your sales

Comments: Get support any time.

Pros:

Avoid manual billing and get an easy billing software to track your sales. Easy to use and create your invoice.

Cons:

Easy billing, can save your customer database and do marketing with them. Easily maintain your stock.

Best point of sale system

Pros:

Retail Pro is an amazing system. The reports are so easy to understand and use. I get all the information I am looking for with simple reports. The service is above and beyond amazing; the techs are always there to help and answer any questions. They are really a great great company.

Cons:

The only negative I have is that in the entry process, you must go to a different screen to add a picture to a matrix.

Retail Pro with Big Hairy Dog

Pros:

Retail Pro Version 8 - flexibility in the product mix we sell; by the item, weight, or volume discounts. Big Hairy Dog - response time is great! Things are going to happen, and when it does, we know that our support team at BHD will respond and get us back on track, day or night!

Cons:

The issues that seem to limit reporting capabilities are addressed in the upcoming upgrade version.

We love Retail Pro

Pros:

Retail Pro is easy to use at Point of Sale and in the back office. New employees learn the system quickly because it's very user-friendly. The customer service and tech support is outstanding.

Cons:

The only thing we wished our version of Retail Pro had would be better statistical analysis. It is available on the new version, but we would have to do a complete switch over.

Retail Pro and Big Hairy Dog are best in class!

Pros:

Retail Pro is well developed, from an end-user standpoint. We don't experience system problems, and they continue to update and enhance routinely. Big Hairy Dog's support is fast, friendly, and - most importantly - knowledgeable!

Cons:

We have been exceptionally happy with both for 11 years!

Retail Pro review

Pros:

We have recommended Retail Pro to a couple of businesses because we love this program. JD associates is a great vendor to work with; they are always there to help.

Cons:

There isn't anything that I can say negative about Retail Pro or JD associates.

I have been using Retail Pro since 1991

Pros:

Retail Pro continues to be updated with time. My vendor, BHD Information Systems, is proactive about their customers being happy with Retail Pro.

Cons:

Some basic features could be easier to use (e.g.-Sales Orders/Gift Cards).

Retail Pro Review

Pros:

I like the reliability and better customer service. Issues get resolved very quickly.

Cons:

The cost is bit higher. It could be bit cheaper. Sometimes we feel that the value is less for the price we pay.

Nine-year user with many good things to say

Pros:

The program works very well and as billed. It very rarely crashes, has no bugs, etc.

Cons:

RetailPro lacks some function I could use, but I was aware of this going in.

Retail Pro POS

Pros:

The software is user-friendly POS system.

Cons:

The software is user-friendly, but it cannot be customized to end user needs; it is very restrictive.