--- description: Get information about OneTrust price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: OneTrust Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [GDPR Compliance Software](/directory/31309/gdpr-compliance/software) > [OneTrust](/software/174564/onetrust) # OneTrust Canonical: https://www.capterra.in/software/174564/onetrust Page: 1 / 4\ Next: [Next page](https://www.capterra.in/software/174564/onetrust?page=2) > OneTrust allows you to define purpose, automate assessments, enforce controls, and continuously monitor new risks. > > Verdict: Rated **4.3/5** by 56 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses OneTrust? Helping governance professionals across all industries to be AI-ready. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 56 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support Software | 4.2/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: OneTrust - **Location**: Atlanta, US - **Founded**: 2015 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: OneTrust is offered across various module-based pricing plans, outlined below. A 14-day free trial is available, and a discount is given for annual commitments. Pricing starts at: Consent Rate Optimization: $30/mo Targeted Data Discovery: $110/mo (per system); $550/mo (unlimited) Privacy Requests/DSAR: $165/mo Targeted Data Discovery - 5 Systems: $275/mo Data Mapping: $165/mo DataGuidance Research Portal: $165/mo (single user); $330/mo (unlimited) - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Italian, Portuguese, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Access Controls/Permissions - Alerts/Notifications - Archiving & Retention - Assessment Management - Audit Management - Compliance Management - Compliance Tracking - Consent Management - Data Discovery Software - Data Mapping - Data Masking - Data Security - Data Subject Requests (DSR/DSAR) - GDPR Compliance Software - IT Risk Management - Identity Verification software - Incident Management Software - Internal Controls Management - Monitoring - Offboarding - Onboarding Software - PIA/DPIA - Performance Metrics - Policy Management Software - Response Management - Risk Analysis - Risk Assessment - Risk Management Software - Risk Scoring - Security Breach Monitoring - Self Service Portal - Sensitive Data Identification - Vendor Payment - Vendor Risk Management - Workflow Management Software ## Integrations (83 total) - 1Password - 4Degrees - 6sense - ALTR - ActiveCollab - Acxiom Customer Data Management - AdRoll - Adobe Experience Manager - Airtable - Alibaba Cloud - Amazon API Gateway - Amazon DynamoDB - Amazon RDS - Amazon Redshift - Amazon S3 ... and 68 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [GDPR Compliance Software](https://www.capterra.in/directory/31309/gdpr-compliance/software) ## Related Categories - [GDPR Compliance Software](https://www.capterra.in/directory/31309/gdpr-compliance/software) - [Vendor Management Software](https://www.capterra.in/directory/10024/vendor-management/software) - [Compliance Regulatory Software](https://www.capterra.in/directory/30110/compliance/software) - [Governance, Risk and Compliance (GRC)](https://www.capterra.in/directory/30656/grc/software) - [Risk Management System](https://www.capterra.in/directory/30665/risk-management/software) ## Alternatives 1. [Privacy Bee](https://www.capterra.in/software/1055359/privacy-bee) — 4.9/5 (62 reviews) 2. [caralegal](https://www.capterra.in/software/1011641/caralegal) — 4.5/5 (17 reviews) 3. [Captain Compliance](https://www.capterra.in/software/1067180/Captain-Compliance) — 5.0/5 (11 reviews) 4. [TeamMate](https://www.capterra.in/software/151388/standardfusion) — 4.6/5 (39 reviews) 5. [Osano](https://www.capterra.in/software/194957/osano) — 5.0/5 (1 reviews) ## Reviews ### "OneTrust Experience" — 5.0/5 > **Mayank** | *18 February 2025* | Market Research Software | Recommendation rating: 10.0/10 > > **Pros**: The diverse range of solutions pertaining to regulatory compliance OneTrust offers . > > **Cons**: Mostly everything's good. However, the support services can improve a bit. > > It's been great working on OneTrust. The UI and functioning is very easy for the users and the coverage to regulatory compliance. ----- ### "Best for privacy, risk and compliance" — 4.0/5 > **Amita** | *13 April 2025* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: It covers majorly all regulations , almost 50+ regulations and also has automated workflows which reduces manual intervention > > **Cons**: It cannot be fully utilized by novice and requires training for maximum usage > > i used Onetrust for vendor risk management , the automated reminders helped a lot for regular followups and assessments however it took some time for me to get acquainted with the software completely ----- ### "At the forefront of privacy, risk, and regulatory compliance management." — 5.0/5 > **Christine** | *6 May 2025* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: OneTrust proves to be a fundamental platform for incorporating risk management and compliance into the flow of our daily operations, which translates into greater security, efficiency, and reliability in the handling of technology and information. > > **Cons**: From my perspective, I don't see any disadvantages or criticisms that stand out about this platform. > > For our team, OneTrust is fundamental in allowing us to proactively identify, evaluate, and mitigate IT and cybersecurity risks. Likewise, it helps us to assess and monitor risks related to third parties and to automate risk management and compliance tasks, thereby optimizing our teams' resources, among other functionalities. ----- ### "Privacy Platform with Strong Customisation, But a Steep Learning Curve" — 5.0/5 > **Stuart** | *25 June 2025* | Pharmaceuticals | Recommendation rating: 10.0/10 > > **Pros**: What really stood out for me with OneTrust was its flexibility. It’s not a one-size-fits-all setup. You can build out your program using only the modules you need, which made it easier to scale things gradually. For example, we started with basic data mapping and DPIA workflows, and later added vendor risk assessments and some of the AI governance tools. It also does a good job at helping you stay aligned with various data protection laws—GDPR, HIPAA, CCPA, and so on—without needing to constantly reinvent the wheel. Templates are built in, but you can tweak them to suit your own use cases. That’s something a lot of other tools don’t offer. The integrations are solid too. Being able to hook it into Microsoft 365, ServiceNow, and Jira saved a lot of time and avoided duplicated effort between teams. Once it's set up, it becomes a central privacy hub that supports collaboration across legal, compliance, security, and even procurement. > > **Cons**: The downside? It’s not exactly beginner-friendly. The platform has a lot going on, and unless you’ve got someone on the team who’s either done it before or is willing to go deep into configuration, it can feel quite heavy. Some modules, especially around risk scoring and third-party assessments, take a fair bit of trial and error to get right. Also, it can be sluggish at times—especially if you're dealing with large volumes of processing records or complex workflows. That’s more noticeable in bigger organisations, but still something to be aware of. And the cost… It adds up. The base platform covers the essentials, but anything more advanced usually comes with an extra price tag. That can be hard to justify for smaller teams unless you’re using it extensively. > > Overall, I’ve found OneTrust to be a strong platform for managing privacy and compliance work—especially when you need to meet strict regulatory expectations across multiple jurisdictions. It’s not plug-and-play, but if you invest the time into setting it up properly, it really pays off. It’s helped bring structure and consistency to privacy operations, especially in areas like DPIAs, vendor management, and internal policy enforcement. It’s best suited to companies that are either highly regulated or rapidly scaling their compliance needs. If you’ve got the resources to implement and maintain it properly, it becomes an essential part of your toolkit. ----- ### "Very poor support and disappointing customer experience" — 1.0/5 > **Nicolas** | *26 May 2025* | Human Resources Software | Recommendation rating: 0.0/10 > > **Pros**: The interface is clear, the features seem robust, and it gave the impression of being a solid and reliable compliance solution — which is what led us to choose OneTrust in the first place. > > **Cons**: After a simple domain change, I lost access to the platform and was unable to reset my credentials. Since I couldn’t log in, I also couldn’t contact support — and despite multiple follow-ups over more than 40 days, no one took ownership of the issue. I was passed around between contacts without any resolution. For a paid service, this level of support is unacceptable. > > I’ve been trying to regain access to my OneTrust account for over 45 days after a simple domain change. Despite being a paying customer, I’ve been caught in a loop with no way to log in, no access to support, and no one taking responsibility for solving the issue. I’ve contacted several people, including sales contacts, multiple times. The only consistent response I’ve received is redirection — but no actual resolution. What’s even more frustrating is the contrast: the team was very proactive when it came to contract renewal. But once the contract is signed and paid for, you’re left alone, even if you can’t access the service at all. If you’re a small or medium-sized company, I strongly do not recommend working with OneTrust. Their support structure seems designed for large enterprises, and they don’t care when smaller clients are stuck. A critical tool like this should come with reliable, accountable support. Unfortunately, this has not been my experience. ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.in/software/174564/onetrust?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/174564/onetrust) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | ----- ## Structured Data