Hello Club

Otaki Waka Hoe Charitable Trust

Comments: Prior to Hello Club - Our Trust life was a nightmare, trying to update spreadsheets and docs - a range of executive members all maintained their own separate information and we spent a lot of time seeking details from one another.
So we are a forever subscriber !!!!

Pros:

The accessibility, as you can log on anywhere on multiple devices, the opportunity for our Executive Trustees - Trust Chairperson, Trust Secretary, Financial Administrator, to update information instantly and the transparency if offers our individual participants as they can access their information and in need amend contact details as required. This software is very affordable where some I looked at, the prices for a voluntary organisation were unrealistic. The telephone and/or email contact and support from Liat in particular when we were newbies was fantastic, nothing was too much trouble.

Cons:

I do not have any cons - the speed at which Hello Club updates the capacities of the software is phenomenal, so in the instances that I have enquired about something - the developers have made it a feature virtually the following week. Added to that the enhancements that they come out with are just making it a "not to be without" component of any organisation that needs to manage their people.

Best value for money

Comments: It was amazing, HelloClub was easy to deploy, and it wasn't over complicated. The support service was excellent too.

Pros:

My favourite part is all the features you have, but above all of this was the customer support and flexibility from the beginning with regard to developing features.

Cons:

We really required some kind of league management, but this will be rectified in your merger.

Great Membership Software

Comments: Awesome except events need to be developed a lot more.

Pros:

Easy to use and implement. Tracks memberships well and easy to send emails and reminders and for members to sign up and change membership.

Cons:

Events need developing. Only can do very simple events. Also need to develop styling text in emails ect.

Club management simpler with Hello Club

Comments: Exellent support and responsive to new feature requests.

Pros:

Member management, court bookings and event calendar all integrated makes it great. Reduces admin considerably by allowing members to self serve. Access control and lighting sytem integration is fantastic, work well for casual play when the facility office is closed by simply using a pin.

Cons:

Minor usability issues with the kiosk for checking in to play.

AWSC loves Hello Club

Comments: Hello, Club solved problems that we had and problems that we didn’t know we had. It is marvelous for enrolling, paying, booking, communicating with members and also has a very nice support team.

Pros:

Admin hours went from 15/wk to about 3/week because of all the things it does automatically or very quickly.

Cons:

We need a bit more finesse in the booking aspect because of the nature of our business

Hello Club Review

Comments: From an administration side mostly works well and members have adapted to it well.

Pros:

From a management perspective it assists the club management.The fact it is mobile friendly for members/administrators is a major plus.Overall with the web side it all works well and had no valid complaints except for the constant complaint highlighted below.

Cons:

Kiosk screens - not as user friendly as it could be for members and casuals arriving at the club to register for their bookings. Members get confused with the bookings page for future bookings and the main page with all the courts listed for current time bookings.Casuals also a bit unsure when they are not tech savy - maybe when they book it sends them a clearer instruction of what to do on arrival etc.Another frustration is the check-in feature. If they turn up with another partner than the original booking they can't use this feature. We have quite a contingent of doubles players who book player and visitor until it is sorted who will play usually right up to playing - therefore cannot use this feature until they know who they are playing.On the managment side - when we send a notify by email from the finance - someone owing for an event etc - the email says new transaction and doesn't specify what it relates to - can it be a reminder or invoice with details relating to what they still owe.Perhaps if we had a proper app that people could save on their phone for ease of bookings etc.Would also like a quick way for non-members to register for some events without having to go through the whole Hello Club registration - shortened version of registration for an event so we can also collect payments from them easier.

Review of HelloClub on behalf of a Cricket, Squash & Padel Club (UK)

Comments: I love the system & where it is going!

Pros:

Its super user-friendly for both members & administrators! The support team were really helpful with setup / answering any questions. They are friendly & quick to respond.The switchover from our the Clubs old system to HelloClub was very easy to do & we had very little issues incurred by members of the club.The members find the booking & membership renewal is very simple, and the administrators find it easy to make amendments, set up events, keep track of everything etc.

Cons:

Just that it was missing league functionality really but that gap is going to be plugged soon with the Friendly Manager merger so the Club is just waiting for that :-)

Excellent - surpasses expectations

Comments: They are brilliant to deal with - the customer service is outstanding - quick response times, helpful advice and willingness to go the extra mile. Something others aspire to but never reach.

Pros:

It is simple and relatively easy to use as an Admin. Members like having all their information in one place, and HC integrates seamlessly with Xero, Stripe & MailChimp.

Cons:

Inability to do incremental updates, plus the fact that the use of Stripe is mandatory for seamless integration (and Stripe hangs on to funds for longer than other gateways). EFTPOS integration would be a big benefit.

Hello Club has made an enormous difference to the management of our sports club

Comments: We are extremely happy with the Hello Club system. It has given our club a much more professional interface with the members and has transformed important aspects of the club's administration by making so much of it easy to do. It has saved administrators significant amounts of time.

Pros:

It works easily for administrators and members alike. It's intuitive, we rarely get comments from members which I take to be a good sign because, if they had any complaints they would be raised very quickly!

Cons:

We would like to be able to tweak the system in small ways e.g. to include family discounts on membership fees and to automatically calculate pro-rated membership fees for membership periods which are not one year.

Bayswater Bowling and Recreation Club

Comments: Hello Club has been a huge win for our Club. There were other options out there and we are glad we decided to go with Hello Club. It has made the management of our membership data base so much easier than expected.

Pros:

We use Hello Club mainly for managing our membership base. It is really friendly to use and easy to learn on the fly. The support is helpful when I can't work things out myself. Support also listens when I have suggestions on how to improve things and over the last few years, have made some changes due to our discussions.

Cons:

Lots of function that we haven't used and are unlikely to use. Simplified versions best suit the Club.

Hello club is the best investment we've made

Comments: It's great and saves us so much time

Pros:

Membership management, payment management, and booking system

Cons:

No, it was fine to integrate. This is nit picking because this box is making me write more than 40 characters , but the family membership is confusing for users. Eg family primary, family partner, family junior etc. We got people being too confused so scrapped it and manually loaded in family discounts. If there was a different way that users could make family groups without having to see it was a diff membership type (Other than senior monthly etc) that'd be helpful.

Just keeps getting better to use

Comments: We wanted an online booking system for our 1-court tennis club and Hello Club has proven to be an excellent choice.

Pros:

Quite easy to use to administer users and to make bookings. Quick to do the basics. The product is constantly improved and support is really friendly and helpful (not that I have needed it recently).

Cons:

Some aspects are a bit obscure so as we are fairly infrequent users I make notes about these issues.

Community Theatreq

Comments: Hello Club has been ground breaking. The ease of administrative processes has meant an increase in members overall. It is easier for us to be compliant with the relevant bodies that we report to.

Pros:

Hello Club removed the majority of the frustrations that we had a managing membership as a company. It went from being and overwhelming administrative role to being something that looked after itself. Members can manage their own memberships and sign ups and it reduced administrative handling.

Cons:

Some of their event functionality is still to come and we are looking forward to when it does. There are a couple of little functionality things that pop up but the team have been really responsive and often update based on feedback.

Hello Club review

Pros:

Ease of use, features are easy to find and format

Cons:

restriction features such as removing and adding players. under certain booking types. new event replaces old event and no option to change old event before replacing.

Training Membership Portal

Comments: Great cost effective solution to manage our clubs training.

Pros:

Great cost effective system to manage our club training schedule, payment and attendance.

Cons:

Native App would be great. We've had to help members set up using favourites. Reporting could be improved.

Hello is Great!

Pros:

Ease of use, efficiency and effectiveness

Cons:

Student attendance counter for easier promotions

Hello Club Review

Pros:

Staff on hand to answer questions is very helpful.

Cons:

Some features are updated but that affects other features in the process. Without consultation this can be a bit of a nuisance.

Bishopdale Trampers

Comments: They are a very proactive easy company to deal with.

Pros:

It works exactly how our club works and the support is fantastic.

Cons:

The waitlist system for an event is not yet well developed.

Brief review

Comments: Positive

Pros:

Access controls on mobile. Look and feel quite nice. Support very good

Cons:

Access models and membership type overlaps are too complicated

Future proofing

Comments: The process from membership, booking, manage event, to payment are easy.

Pros:

The process is easy and implementation is easy.

Cons:

Developing on an mobile friendly app is important.

Squash admin

Pros:

Hello Club has had a positive impact to how we run our club and made just about every aspect easier.

Cons:

I feel reporting and statistic could be improved.

We're so glad to have HelloClub!

Pros:

HelloClub has played an integral role in managing the membership of our outdoor club. Two years in and we're still learning how best to implement all the features for what we need. We're so glad to have HelloClub! -- Silverthread Outdoor Club

Cons:

We're having a tough time using the various email groups and getting accuracy in those lists. Also, it would be nice to see a history of the emails / newsletters sent out.

Library membership

Pros:

Sending out membership renewals and reminders

Cons:

Some older members find the online payments difficult

Great app highly recommend.

Pros:

Awesome and quick reply from the staff to answer questions I might have.

Cons:

Would be good to have the option to create lock-in contract memberships

Simple and stylish

Pros:

Very easy to get operational and simple to administer. Looks good, can be customised, and has significantly reduced club administration time

Cons:

Would prefer easier ways to filter /group people on an ad hit basis rather than having ti create specific groups