Hotel Effectiveness

Ease, Understanding and Organization

Comments: Tracking labor is the most effective part of the program. You can easily see where you may be over or under staffed on specific days.

Pros:

HE is the BEST way to organize your scheduling and makes it easier to track your labor and labor standards.

Cons:

I don't see many Cons regarding HE. The system works Great once all of the information is inputted. It takes a little work to get used to the system once you do it's a breeze. With the ups and downs of the hotel business you have to keep an eye on the fluctuation of business needs.

My opinion on the hotel services

Comments: A wonderful experience, I am thinking of going back to the hotel again

Pros:

Nice reception, reasonable prices and multiplicity of services

Cons:

I don't know specific negatives Perhaps if they tried hard to provide more comfort to the visitors

Perfect for Hotels if you have time...

Comments: Used to use it often but now we use internal data to get our statistics.

Pros:

Rich features that take into account the many different ways labor is tracked for the hospitality industry. Daily emails for reporting is a nice plus. Great time tracking ability.

Cons:

Software is too cumbersome and unruly. You need to create easier workflows to make changes within a hotel. No single screen gives you a snapshot of how labor is setup. You have to go to too many different parts of the software to setup employees and how they are tracked.

Hotel Effectivness makes labor management easy!

Comments: It is significantly easier to manage labor, labor costs, and problomatic employees. It is also an easy way to offer praise to employees that and finishing quickly. I can see the issues on the computer and then further investigate or have a one-on-one to see why somebody is struggling to make a very reasonable time. This answers a lot of questions that we could never answer at a previous hotel.

Pros:

I use this to track housekeepers daily time as well as productivity. In the morning I enter their assigned rooms to clean and can see an expected end time which helps monitor productivity during the day. I can plan my day out better when I know how long it will take to finish at the max. I can also see customized times for special cleaning projects and factor that in, in the morning. In the afternoon I fill out another option which is their actual cleans, the work that was completed. This assists in making sure every room sold the night before was either cleaned or serviced. This aligns with our time clock machine so the next day I can track how quickly or how slowly each housekeeper worked. I can see if they finished an hour ahead of time or if they milked the clock and stayed longer than it would take to do the amount of work they actually completed. I am also able to see the budgeted hours for that day or week as well as each employee (as well as department) average time per room. There is another formula built in for supervisors, managers, laundry, etc. All of the people whos jobs cannot be seen on paper but more so their efforts and time on the clock. It is very easy to follow and fill out each day. I also have a daily check in where I review the prior day and can add notes about why we were over or under in hours so that my manager and even the owners can see the trends.

Cons:

There are really no downsides to the software IF you are trained on all of the options. When I first began I was taught on the fly by somebody who did not understand it too well. I was only using about 15% of the capabilities the website has to offer. Once an upper manager came in to train me on it I caught on within an hour and was able to maximize my experience.

Hotel Effectiveness Review

Comments: Overall pretty good.

Pros:

Overall, the system is fairly simple to use. I love the "assume user" feature as this has helped troubleshoot user questions. I have not had to use technical support, which is always a good thing. They layout is fairly simple.

Cons:

In time and attendance, it would be beneficial to be able to search an employee instead of having to select from a long list. I use the control F function to locate the employees, but it would be easier if the system allowed for it. The system seems to work most effectively with Chrome (which I love), but Internet Explorer users have a difficult time using it. Customizable reports are a bit complex to build, this could be simpler.

Very useful

Pros:

I like the daily review at a glance that the night audit creates and sends to us daily. I like the comparison options. At a glance I can see occupancy, ADR, Out of Order, etc... wonderful chart - I go to it first thing every morning.

Cons:

I personally haven't found anything I dislike. I don't use it all that much personally but as stated above like the reports that are created and generated from it.

Useful and Relevant Timekeeping Option

Comments: I have thoroughly enjoyed using Hotel Effectiveness and look forward to learning more about the program.

Pros:

Hotel Effectiveness is a very user friendly program. What i especially like is the fact it has training courses that allows you to grow in the use of the program.

Cons:

There are one or two reports that can be altered so as to give a better representation of data.

Great Tool

Comments: Great tool to have.

Pros:

Easy to use, lots of reporting detail and information.

Cons:

Hard to manage employees when working multiple departments, specially when different wages apply.

Excellent Tool

Comments: Great reporting to drill down housekeeping MPR and labor job codes

Pros:

Great way to monitor labor budget and minutes per room

Cons:

Sometimes I need to wait awhile when reaching out for support, but it is very rare

Ease in scheduling and attendance

Comments: Managing labor cost bycatchung the creeping OT.

Pros:

Great dashboard and daily reports. Scheduling an updating a breeze

Cons:

Not linked to ADP, would be nice if seamless

HE Review

Comments: HE is a great way to track our labor productivity in real-time. It also allows us to break down trends with all of the historical data it provides.

Pros:

It is so easy to use. I love the details reports. There is a lot of information you can break down.

Cons:

I am not in love with the new format. I wish MyHotelTeam.com had more functionality. Like allowing associates to swap shifts via the site. It also needs an app for associates to access quickly on their smartphones.

Easy to Use

Comments: Great Benefits are the Game Day Process for the housekeepers which keeps them up to date with their Minutes per Occupied rooms cleaned. The 5 mins labor check in helps me see who is getting close to overtime.

Pros:

It is very user friendly system, and helps me keep up with MPOR , Revenues and Time Keeping.

Cons:

The clock that is used for the employees to clock in and out, has had to be replaced 3 times in 2 years since i have been at this location with Duke Hospitality

Enormous amount of reports that can be generated

Pros:

Easy to navigate. Schedule can work with your budgeted forecast. OT reports on a daily basis as well as missed punches.

Cons:

That we are not able to sync this software with her biometric clock in order for employees not to punch in early before their 30 minute lunch. This would help us tremendously to avoid meal penalties for our employees and company.

Hotel Effectiveness

Comments: I've enjoyed my experience with hotel effectiveness.

Pros:

I like the reports that hotel effectiveness sends me daily to keep up with our revenue pace and comparison to last year.

Cons:

I don't have anything that I dislike about Hotel Effectiveness. I've enjoyed using the app for our hotel needs.

Hotel Effectiveness makes payroll easy

Comments: Correct clock-in and clock-out time for each employees.

Pros:

The increase of free time of doing payroll. No more pencil and paper. No more keeping up with employees time of Clock-in and Clock-out. I like the option to be able to view previous payroll`

Cons:

Sometimes we have a problem with getting the finger to enroll.

Great Product

Comments: They are responsive when I have questions and were willing to add functionality for us. Easy to train to team members and drive profits.

Pros:

The ease of use and ways to find any areas where we are over spending in labor, immediately.

Cons:

At this point there is not anything I do not like about the product

GM at Holiday Inn Express

Comments: I have been able to met or exceed in beating my labor costs against my budget and forecasts. I feel more confident in my labor cost and explaining why we were over a day. I can drill down to see trends that may be happening.

Pros:

The data that I can see and the information daily of how we are doing with our labor costs. The scheduling feature is fast and easy also.

Cons:

Nothing that I can think of. This software has been wonderful to work with.

Hotel Review

Pros:

This program is very easy to use. It helps me control costs and is user friendly. For many on my team English is a second language we have seen challenge with other software given the language barrier. With HE it is very easy and visual for all team who use to navigate. Our labor costs have been impacted very positively.

Cons:

The forecasting tool can be a bit hard to navigate.

General Manager

Comments: This tool has helped in my housekeeping department the most. We’re able to track the minutes per room for each attendant. This is a great tool for productivity.

Pros:

All of my labor standards and schedules in one place.

Cons:

Updating times. If I’m correct it only updates 4 times a day.

A GOOD PROGRAM

Comments: Very good experience.

Pros:

It is very easy to use and enter data to keep records for night audit and payroll. It also alerts you if some data is missing.

Cons:

I can't say there was anything I did not like.

Ease of use

Comments: Great

Pros:

User friendly, lots of tools in this software which helps company.

Cons:

Everything is perfect, can't think of anything that could be improved.

Review

Pros:

Ease of use and easy to read. simply formula

Cons:

Requested additional hours are not always promptly responded to.

Very good way to track payroll

Comments: Like the product, like the OT and time card tracking, solid functionality

Pros:

Time card tracking, OT reports, daily time check

Cons:

employee set up a bit clunky, reporting OK, system runs slow at times

Product Offer

Comments: Pretty much easy use

Pros:

User friendly and easy to learn. Customer service is good.

Cons:

More functionality that can work with other software

Love Hotel Effectiveness!

Comments: My experience with Hotel Effectiveness has been wonderful. I love the time it saves me when making the boards. Making schedules is so much faster and efficient with the requested days built in the system. I like being able to track board times.

Pros:

How much time it save on a day to day basis.

Cons:

Not being able to delete shifts once you have created them.