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ISAAC
What Is ISAAC?
ISAAC offers in-cab technology that goes far beyond ELDs. ISAAC’s built-for-trucking solution is the most reliable fleet management option available to streamline operations and simplify the life of truck drivers. We provide a reliable open platform that allows fleets to integrate business apps on a single device. Our real-time in-cab coaching supports eco-driving for unparalleled fuel savings and safer driving, while artificial intelligence (AI) technology empowers informed decision-making.
Who Uses ISAAC?
Class 8, heavy-duty trucking fleets in the United States and Canada (truckload, less-than-truckload, reefer, flatbed, tanker, specialized, dedicated and other freight transportation sectors)
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ISAAC Reviews for Indian Users
Isaac makes E-Logs easy
Comments: Excellent! When we have issues they are dealt with quickly. The solution on the truck side is largely "install the hardware and forget it". on the admin side there is a learning curve, but Isaac is there to address any questions or concerns you may have.
Pros:
Ease of use on the administration and driver side of the solution. Effortless installation and maintenance compared to other E-Logs I have dealt with.
Cons:
I don't have any dislikes perse. There can be ups and downs with Isaac but their support team are quick to respond and get to work to fix every issue I have come across.
ISAAC Instruments Response
2 weeks ago
Hi David, thank you for your kind words! We're thrilled to hear you're enjoying the ISAAC platform. It's our pleasure to support you every step of the way, and we're here whenever you need us.
Last Mile Delivery - Transportation
Comments: Account well managed, provided every possible solution, On time services, easy contract terms with pre & post sales support.
Pros:
Easy to operate, aligned with Industry needs, proactively updates to latest Transportation compliances
Cons:
Power plug to cradle connection should be of high standards , which frequently broke or came out of the jack of tablet creating operating challenges. Preferably have more repair centers in Toronto area.
Management focused
Comments: The mobile hardware is nice in terms of processing speed and minimal downtime due to routine maintenance but the software learning curve is steep and some beta software modules are utterly useless. ISAAC uses truck drivers as beta testers with little or no regard for end user feedback. They only listen to managers.
Pros:
Very detailed system that can be customized to specific needs.
Cons:
Virtually impossible for an end user like myself (a truck driver) to provide any feedback to the developers at ISAAC. I work for a large company but i am not at liberty to submit any feedback on their behalf because firstly, I am not considered in a position to have an opinion by my company and secondly, ISAAC only comminicates with our company contact. The ISAAC system is designed and only caters to fleet managers. Drivers' opinions are not even considered in the development. When ISAAC states their system is "driver friendly" , I seriously doubt that it is from driver feedback. They definitely have never asked me for any opinion.
ISAAC Instruments Response
11 months ago
Dear Jake, Thank you for appreciating the speed and customization of the ISAAC system, and for sharing your concerns. We hear your concern about feeling overlooked by us and your carrier. It must be tough using a system that's supposed to be driver-friendly but not feeling like your voice counts. We want you to know that we do listen and value what drivers like you have to say. To that end, we have processes in place where carriers survey drivers such as you and relay that feedback back to us. However, with over 50,000 truck drivers using our solution, sometimes that means we might miss hearing directly from individual drivers. That's why we'd love for you to join our user groups through your carrier. This way, you can share your thoughts and help shape future updates. For issues with the learning curve or beta software, your carrier's training program is ready to assist. They aim to maximize your experience with our system. We appreciate you speaking up, Jake.
Alternatives Considered:
Director of Safety and HR
Comments: Very pleased with their product. Their customer service is top notch!
Pros:
Ease of use for the driver. The platform takes the guesswork of what status to be in for a specific function and the required remarks are automated.
Cons:
Would love to have GPS location tracking to share with customers through an email link. Within safety, I’d like to see some automated coaching options on the critical events platform.
ISAAC Instruments Response
2 months ago
Dear Ann, thank you very much for your review. We're glad you enjoy our platform!
Alternatives Considered:
Fleet Maintenance & Compliance
Comments: Overall experience has been great right from sales to implementation and now support when needed
Pros:
like how well the system works not a lot of glitches or malfunction of equipment
Cons:
only being able to pull 20 second manual extraction on dash cam footage
ISAAC Instruments Response
2 months ago
Hello Don, thanks so much for the great review. We're glad you enjoy the reliabiltiy of our platform.
ISAAC instruments, the right solution for Trucking needs
Comments:
Using this solution for over 3 years, we are convinced that we made the right choice for our company and drivers.
Very reliable and versatile solution. from our drivers, to our dispatchers and our safety managers are all in agreement that ISAAC is the system to use
Pros:
Ease of use is one of the main driving behind us choosing ISAAC. many of our drivers were requesting the change. After more than 3 years, we see the reliability of this solution
Cons:
Nothing to report here. So far all ISAAC features were a plus for us
ISAAC Instruments Response
2 weeks ago
Mehdi, thanks for your review. We're happy to hear your team is enjoying the ISAAC platform. Your trust means a lot to us!
Alternatives Considered:
Honest review of ISAAC
Comments: I really appreciate the time and effort ISAAC has put into onboarding customers. Onboarding was WAYY better than our expectations, having implemented similar products in the past.
Pros:
Easy of use, really smooth implementation, and ready out of the box!
Cons:
Our biggest hurdle right now is specific data that is not integrated with our TMS, McLeod.
ISAAC Instruments Response
2 months ago
Hi Noah, we're happy you've enjoyed the onboarding process with us! Thanks for the great review.
Avoid Issac
Comments: I can't really review the back-office features. I will say that the dispatchers don't seem to be able to be able to input orders correctly, so apparently there are problems there as well. I certainly can review the driver interface. It is horrible. Drivers are extremely frustrated with Isaac.
Pros:
It is getting some updates that have improved some features. For example, the driver tablets now can scan documents somewhat well, although still not as well as competing devices.
Cons:
As someone with previous experience designing and building user interfaces, I can state that the user interface of the tablet is absolutely hideous. The basic ELD functionality is very poor. It even occasionally randomly changes the driver's status without notifying the driver, resulting in FMCSA violations. The company's CSA scores have risen since switching to ISAAC.
ISAAC Instruments Response
2 weeks ago
Hello Eric, Thank you for sharing your feedback. We take your experience with our system seriously and are here to make sure it meets your expectations. We understand you have concerns regarding the driver interface and other aspects of our system. Our dedicated Project Manager has been in communication with your team to gather more insights. Most of the stability issues you mentioned have been addressed in early versions of our software. However, we encourage you to share your detailed feedback with your team. They are equipped to provide the necessary training and support and will convey your feedback to us. This helps us quickly fix any issues and make your experience better. Thanks again for your comments, Eric. We're focused on improving and making sure everything works well for you.
Top Notch Product
Comments:
Isaac is very customer orientated.
I would not use any other system.
Pros:
Transition was seamless Driver friendly Isaac staff are great to deal with. Very knowledgeable and helpful.
Cons:
I can honestly say there isn't anything I dislike.
ISAAC Instruments Response
2 weeks ago
Hello Olivia, knowing you wouldn't choose any other system is the highest compliment—thank you for your trust!
ISAAC ELD Solution
Comments: We moved to ISAAC for ELD solution a little less than 2 years. ISAAC is a quality solution, with great support. I am pretty happy with the move.
Pros:
ISAAC is a great product but i appreciate most the excellent customer service.
Cons:
ISAAC OnRecord is the some thing i always complain. Good that it is going away. Also I think ISAAC tablet is a little too pricey.
ISAAC Instruments Response
2 weeks ago
Khubaib, we’re glad to hear you’re happy with the move to ISAAC and appreciate our customer service. Thanks for your trust!
Alternatives Considered:
Highly recommend ISAAC Instruments
Comments: Overall excellent. A very proactive company with an effective product.
Pros:
Ease of use Remote accessibility of the tablets Reporting feature ISAAC Coach to enhance driver safety
Cons:
Not a cheap system, but you get what you pay for Not a perfect system, but the support and response time from the team has been excellent. As well they take user and client suggestions and incorporate them into the system. It is continuously being improved
ISAAC Instruments Response
3 months ago
Thank you, Gerard. We're very happy you're enjoying our platform and our client support!
Great solution for your fleet!
Pros:
Ease of use - intuitive flow, clear selections, etc Dispatcher ability to "live" view drivers tablets to troubleshoot, train, and support - this is an AMAZING feature, use it everyday Smooth integration with our TMS (TMW) allows real time updates in our system One of the easiest software implementations we have ever done! Great support, great product!
Cons:
Honestly, this product has met or surpassed all of our expectations, and has blown our previous alternatives right out of the water!
ISAAC Instruments Response
8 months ago
Hello Cameron, we're very glad to hear you're enjoying the ISAAC solution, along with its open platform and ISAAC InRealTime. Have a great day!
ISAAC overall experience
Pros:
first of all everything is simple to use in ISAAC tablet and every single update is very reflected to the server very quickly.
Cons:
It's hard to find loopholes in ISAAC. but I found issue in logbook compliance. for Canadian rule set driver don't have to take 2 hours off duty in there shift after taking 8 hours of sleep. if driver don't feel off duty need then why should he take . but they have to take because otherwise they will get violation.
ISAAC Instruments Response
8 months ago
Hello Vivek, Thank you for your detailed review and for highlighting both the strengths and areas for improvement in our system. We’re thrilled to hear that you find the ISAAC tablet easy to use and appreciate the quick server updates. Our goal is always to make our platform as user-friendly and efficient as possible. Regarding the logbook compliance issue, we understand your concern. Canadian regulations require drivers to take a total of 10 hours off-duty each day, including at least 2 hours outside of the mandatory 8 consecutive hours of sleep. This rule aims to ensure drivers get enough rest to maintain safety on the road. You can learn more here: https://laws-lois.justice.gc.ca/eng/regulations/SOR-2005-313/page-2.html#h-719536 We value your feedback and will use it to enhance our system further. If you have any more suggestions or need assistance, please don't hesitate to reach out. We're here to support you and your team.
Best ELD and Monitoring for Telematics
Comments: Its been very good we are our own problem with not picking up the details when needed here for all the items required to have smooth workings
Pros:
Telematics and ELD tracking and tracing
Cons:
Costs are higher than other options however we wanted to represent the smaller companies that want to adhere to the new options for transportation in todays climate and the management of the software to be well received
ISAAC Instruments Response
8 months ago
Hello Susan, thanks for your review. We're happy you're enjoying the ISAAC solution so far, and we're looking forward to supporting your growth in trucking in the coming years.
Vital Asset For Our Team
Comments: One of the best decisions we have made, system is robust, works as advertised and grows with us. Isaac genuinely concerned to make sure the tool is meeting our needs.
Pros:
Canadian Based, proactive to make sure the solution works for us. Strong sense of what was needed and how best to tailor the suite to us
Cons:
The only con is that we did not find it earlier
ISAAC Instruments Response
8 months ago
Hello Ryan, thanks for your kind words. We're glad to support your team in your everyday operations!
SAFETY CORDINATOR
Pros:
it is really fast and easy to use. just like click and get it done. it is so accurate and made my job really use for tracking down the driver, truck or trailer.
Cons:
there nothing that I like the least about Isaac.
ISAAC Instruments Response
8 months ago
Hello Amanpreet, thank you. We're glad you enjoy our easy-to-use interface!
Poor customer service
Comments: About a 2.5 because you can't get anyone on the phone
Pros:
I like the amount of info it gives you, you can pull up a screen on every activity
Cons:
You can't get technical support on the phone
ISAAC Instruments Response
last year
Hello Christopher, we are sorry that your ISAAC experience did not meet your expectations. Did you know a Client Success Manager is assigned to each account to provide the best service? As for technical support, fleet managers and super-users have access 7 days a week. All technical support requests are assessed within 20 minutes and managed by our technical support dispatcher. Our "dispatcher model" approach, which mirrors the transportation industry's, is key to ISAAC's responsiveness and excellent client service. Over 95% of requests are closed within 3 days. For driver support, your fleet's manager or ISAAC superuser is the person to turn to for help. They know not only the ISAAC solution really well, but also your company's work processes. They can even access your tablet from a distance if needed!
Isaac
Pros:
easy to use, see a lot of truck data like fault codes.
Cons:
support take to long.
ISAAC Instruments Response
last year
Hello Frank; thank you for taking the time to share your feedback with us. We are always keen to improve the quality of our solution and our customer awareness. For technical support, we have a handy FAQ section on our website: https://www.isaacinstruments.com/company/support/
ISAAC La Solution de confiance
Comments: Je travail avec la solution ISAAC depuis plus de dix ans , j'ai fait l'implantation dans trois compagnies , et dans ces trois , les exigences attendue était bien différentes avec chacun leurs réalités , ISAAC peut je configurer a tous les exigences et est facile d'emploi !
Pros:
ISAAC ne touche pas seulement a une chose , ISAAC est une solution complète pour notre entreprise , Pour nos suivi des fiches journalières , notre facturation , la répartition , le suivi de nos équipements , la télémétrie , la formation etc..
Cons:
Rien de particulier , car je travail avec cette solutions depuis plus de dix année , avec l'implantation dans trois compagnies , ISAAC est une compagnie pro-active qui cherche a s'améliorer et qui est a l'écoute de ses clients
ISAAC Instruments Response
2 weeks ago
Merci André d’avoir partagé votre expérience! C’est incroyable de savoir qu’ISAAC a été votre partenaire de confiance dans trois entreprises différentes au cours des dix dernières années. Merci pour votre confiance et votre fidélité!
Avis de Sylvain Tellier - Mai 2024
Pros:
Précision et qualité des données. Le Service après-vente. La qualité du support. La communication, incluant la conférence utilisateur
Cons:
Obsolescence de composantes (chargeurs, supports, câbles, etc) qui ne se transfèrent pas d'une technologie à l'autre ou d'une version à l'autre.
ISAAC Instruments Response
7 months ago
Hello Sylvain, Thank you for your review! We're glad to hear you appreciate our data accuracy, customer service, and communication. You're right that some of our older components are not compatible with our new solutions. We recognize that innovation can sometimes bring inconveniences, but we always aim to improve with intention. We've worked hard in recent years to future-proof our solutions, including our tablets and accessories. When you're ready, we look forward to welcoming you to our latest technology. Until then, we're here to support you with your current setup. Thank you for your kind words, and have a great day!
Marchand de bonheur
Comments: Nous avons un service exceptionnel et c’est une grande fierté de pouvoir travailler jour après jour avec l’équipe ISAAC. C’est une fierté que le meilleur système de télémétrie est une entreprise Québécoise. Nous avons l’impression de faire partie de cette équipe.
Pros:
Fluidité Fiabilité Convivialité Services
Cons:
OnRecord est désuet perte de temps d’avoir deux logiciels
ISAAC Instruments Response
2 weeks ago
Merci Stéphane pour vos beaux mots! C’est un vrai privilège de collaborer avec vous.
Un système hautement efficace et technologiquement avancé.
Comments: Le service à la clientèle est rapide courtois et efficace. Les fonctionnalités nous permettent de travailler optimalement dans notre domaine
Pros:
La volonté de développer et d'améliorer les fonctionnalités
Cons:
La qualité de la caméra sur la tablette n'est pas adéquate pour la prise de photo des documents de voyage. Le scan est mieux mais les chauffeurs préfèrent encore mieux utiliser leurs propres application de scan.
ISAAC Instruments Response
3 months ago
Thanks for the feedback, Melanie! We're glad you enjoy our platform and our customer service. We've been hard at work improving ISAAC Scan and are excited to release the new version soon. It’s much sharper, includes automatic document detection, and comes with features we think you and your fleet will appreciate.
e meilleur logiciel sur le marché
Comments: Facile à utiliser, rapide et pratique. Le meilleur logiciel sur le marché à notre avis.
Pros:
Nous aimons beaucoup la simplicité du logiciel ainsi que le service à la clientèle offert par ISAAC.
Cons:
Rien, seulement quelques problèmes en lien avec les mise à jour.
ISAAC Instruments Response
2 weeks ago
Merci Raphaël pour votre commentaire! On est honorés d’être qualifiés de meilleur logiciel sur le marché, et ravis de savoir que vous appréciez la plateforme ISAAC jusqu’à présent.
Tout simplement le meilleur
Comments: Tout simplement ce qu’il y a de mieux Sur le marché présentement
Pros:
La fiabilité Par rapport à la concurrence
Cons:
Le prix à l’achat et du Montant mensuel
ISAAC Instruments Response
8 months ago
Hi Steve, thanks so much for your kind words. We're glad you enjoy our solution's reliability and value.
satisfaction
Pros:
Innovation et avance sur les autres produits similaires
Cons:
Mise en route parfois hasardeuses, produit qui est lancé avant d'etre optimal
ISAAC Instruments Response
8 months ago
Thank you for your feedback, Wilfried! We're delighted to hear that you appreciate our innovative solutions. At ISAAC, we strive to innovate swiftly and responsibly. We understand the importance of getting things right, which is why we are committed to continuous improvement and actively incorporate client feedback to enhance our offerings. It's a balancing act, and we're grateful to have your insights as we evolve. Working together with valued clients like you helps us stay at the forefront of our industry. Thank you for being a part of our community!
