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Customer service platform that seamlessly integrates software, AI, and human agents to provide a holistic support experience.
Helpshift is the only customer service solution that seamlessly integrates software, AI, and human agents, offering a unique holistic approach to support. Our AI-infused Modern Support Journey sets us apart, ensuring an exceptional end-to-end support experience.
With Helpshift, brands benefit from superior automation and intent detection, ensuring quick and accurate issue resolution. Our proprietary machine translation minimizes errors, enhancing communication across languages.
We prioritize long-term partnerships and customer satisfaction, providing a flexible and scalable support solution that adapts to our clients' evolving needs. Experience a rapid time to value as our platform drives transformation and demonstrates ROI swiftly.
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- Session Recording
- Collaboration Tools
- Remote Monitoring & Management
- Unattended Access
- Diagnostic Tools
- Real-Time Notifications
- File Sharing Software
- Chat/Messaging
- Reporting/Analytics
- Session Transfer
Licensing-free, award-winning contact center and blockchain software company. Register NOW for free!
We possess all the features needed to run an enterprise contact center or a 5-agent work at home business. Our patent pending blockchain-based solution includes ondemand staffing, inbound, outbound, live chat, quality assurance, drag-n-drop scripting, advanced reporting, and more. Open APIs and an elastic infrastructure that can quickly scale to meet the most demanding program requirements also comes standard.
All the features needed to run your contact center, at an affordable price.
Learn more about Qubicles
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- Remote Monitoring & Management
- Unattended Access
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- Real-Time Notifications
- File Sharing Software
- Chat/Messaging
- Reporting/Analytics
- Session Transfer
Privileged Password Manager for Enterprises
ManageEngine Password Manager Pro is a web-based, privileged password management solution tailored for enterprises. It securely stores and manages sensitive information such as shared passwords, documents, and digital identities. Password Manager Pro is a complete solution to control, manage, monitor, and audit the entire life cycle of privileged access. In a single package, it offers three solutions - privileged account management, remote access management, and privileged session management.
Learn more about ManageEngine Password Manager Pro
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- Session Recording
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- Remote Monitoring & Management
- Unattended Access
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- Real-Time Notifications
- File Sharing Software
- Chat/Messaging
- Reporting/Analytics
- Session Transfer
Write, plan, manage: Celtx is the all-in-one solution for film, video, and game production.
Celtx is an all-in-one cloud-based system for video planning. Work with your team to write the script, manage pre-production planning, and take your project to camera.
Trusted by millions for superior online collaboration, the Celtx Studio's connected workflow ensures that every member of the production team stays engaged, organized, and informed.
Learn more about Celtx
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Features
- Surveys & Feedback
- Access Controls/Permissions
- Session Recording
- Collaboration Tools
- Remote Monitoring & Management
- Unattended Access
- Diagnostic Tools
- Real-Time Notifications
- File Sharing Software
- Chat/Messaging
- Reporting/Analytics
- Session Transfer
Remote Utilities provides secure, customizable remote access between PCs, Macs, and Linux. Operate various OS with ease.
Remote Utilities, premier cross-platform remote desktop software, offers secure access to workstations, servers, and laptops over LAN and the Internet. Seamlessly connect from and to Windows, Mac, and Linux, with full control as if physically present. It's invaluable for IT pros providing technical support and for assisting friends and family. Ideal for fostering real-time connectivity and resolution. Free for business and personal use, connect to 10 remote PCs. Embrace efficient, secure remote
Learn more about Remote Utilities
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Features
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- Session Recording
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- Remote Monitoring & Management
- Unattended Access
- Diagnostic Tools
- Real-Time Notifications
- File Sharing Software
- Chat/Messaging
- Reporting/Analytics
- Session Transfer
Blitzz empowers Customer Support, Sales & Field Service teams with remote video, AR & AI without an app download.
Blitzz provides users a user-friendly solution for remote video inspections and customer support over live video without an app download.
Customer Support techs can remotely see a customer’s equipment and use Blitzz to diagnose and solve the problem remotely.
Use advanced features like markup images to collaborate on solutions and get tips about where they could get stuck while doing repairs.
Blitzz is deeply integrated with CRMs and ITSMs like Salesforce, Zendesk, and ServiceNow.
Learn more about Blitzz
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Features
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- Session Recording
- Collaboration Tools
- Remote Monitoring & Management
- Unattended Access
- Diagnostic Tools
- Real-Time Notifications
- File Sharing Software
- Chat/Messaging
- Reporting/Analytics
- Session Transfer
Centralized IT management platform that includes remote monitoring, patch management, and more.
ITarian is an IT service management software that provides a suite of capabilities to manage IT infrastructure through a centralized interface. The platform includes ticketing for issue tracking, remote monitoring and management of endpoints, patch management for system updates, mobile device management, remote desktop access for remote troubleshooting, and endpoint security. ITarian aims to help IT teams efficiently monitor, manage, and secure their technology environments.
Learn more about ITarian
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Features
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- Session Recording
- Collaboration Tools
- Remote Monitoring & Management
- Unattended Access
- Diagnostic Tools
- Real-Time Notifications
- File Sharing Software
- Chat/Messaging
- Reporting/Analytics
- Session Transfer
All-in-one IT management. With Electric, you can manage your people, devices, networks, and applications in one platform. Try for free!
Electric makes it easy for SMBs to manage their IT. Providing real-time AI-powered IT support through our IT assistant, called Gigawatt. Electric has nearly 50,000 users and 1000 businesses. With Electric small and medium-sized companies save thousands annually on IT costs. Electric IT management software helps centralize IT management in one place and keeps compliance and security up-to-date across devices, apps, and networks, whether you're on-site or remote.
Try Electric's IT management platform for free today!
Learn more about Electric AI
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Features
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- Access Controls/Permissions
- Session Recording
- Collaboration Tools
- Remote Monitoring & Management
- Unattended Access
- Diagnostic Tools
- Real-Time Notifications
- File Sharing Software
- Chat/Messaging
- Reporting/Analytics
- Session Transfer
Over 9 million users make 100+ million connections every day using Impero. Connecting people, data and devices where it matter most.
Impero Connect (formerly Netop Remote Control) is a remote access solution that’s purpose-built for security. Support any device or server, from desktops and smartphones to highly sensitive ATMs, POS machines, smart factory devices, and medical equipment.
Impero Connect offers flexible deployment options for cloud, on-premises or hybrid environments. Make sure your organization can run effectively and safely, no matter where people and devices connect.
Learn more about Impero Connect
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Features
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- Session Recording
- Collaboration Tools
- Remote Monitoring & Management
- Unattended Access
- Diagnostic Tools
- Real-Time Notifications
- File Sharing Software
- Chat/Messaging
- Reporting/Analytics
- Session Transfer
An advanced device management solution focused on education and SMEs, working across Android, iOS and windows platforms.
An advanced device management solution focused on education and SMEs, working across Android, iOS and windows platforms.
Learn more about Nischint for Business
Features
- Surveys & Feedback
- Access Controls/Permissions
- Session Recording
- Collaboration Tools
- Remote Monitoring & Management
- Unattended Access
- Diagnostic Tools
- Real-Time Notifications
- File Sharing Software
- Chat/Messaging
- Reporting/Analytics
- Session Transfer
Remote computer control solution that helps firms manage and control employee activities, file access, meetings, collaboration & more.
Remote computer control solution that helps firms manage and control employee activities, file access, meetings, collaboration & more.
Learn more about AeroAdmin
Features
- Surveys & Feedback
- Access Controls/Permissions
- Session Recording
- Collaboration Tools
- Remote Monitoring & Management
- Unattended Access
- Diagnostic Tools
- Real-Time Notifications
- File Sharing Software
- Chat/Messaging
- Reporting/Analytics
- Session Transfer
Sygma Conect the remote control solution for Windows, Linux and Mac OSX with all-Italian technology! For MSP, IT Operators and CSP.
Sygma Conect the remote control solution for Windows, Linux and Mac OSX with all-Italian technology! All remote control sessions are recorded and can be consulted via web as well as filtered and exported in a CSV file.
With Sygma Connect you have at your disposal:
-Maximum security, thanks to HTTPS connections and encryption.
-Instant start sessions
-Detailed and downloadable session history
and much more.
Learn more about Sygma Connect
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Features
- Surveys & Feedback
- Access Controls/Permissions
- Session Recording
- Collaboration Tools
- Remote Monitoring & Management
- Unattended Access
- Diagnostic Tools
- Real-Time Notifications
- File Sharing Software
- Chat/Messaging
- Reporting/Analytics
- Session Transfer
Remote support, online meetings and demonstration tools offering website integration, screen sharing, audio and desktop recording.
Remote support, online meetings and demonstration tools offering website integration, screen sharing, audio and desktop recording. Browser- based, no download HTML5 viewer, blazing fast Windows RDP support, access and manage unattended PCs.
Learn more about Remote Support and Meetings
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Features
- Surveys & Feedback
- Access Controls/Permissions
- Session Recording
- Collaboration Tools
- Remote Monitoring & Management
- Unattended Access
- Diagnostic Tools
- Real-Time Notifications
- File Sharing Software
- Chat/Messaging
- Reporting/Analytics
- Session Transfer
Remote access software for remote administration, remote control, distant learning, remote support. Classroom management software.
The program allows to quickly and easily control computer desktop in real-time mode with full support for Windows 7 Aero, provides secure remote access to the file system, processes and services of the remote computer. LiteManager has built-in tools for creating network map, collecting technical data, ability to deploy and update using remote installation services and many other features. Classroom management software.
Learn more about LiteManager
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Features
- Surveys & Feedback
- Access Controls/Permissions
- Session Recording
- Collaboration Tools
- Remote Monitoring & Management
- Unattended Access
- Diagnostic Tools
- Real-Time Notifications
- File Sharing Software
- Chat/Messaging
- Reporting/Analytics
- Session Transfer
pcvisit Remote Support Software for your IT Business: DSGVO compliant, secure, best value for money. Made for IT Experts.
pcvisit Remote Support Software for your IT Business: DSGVO compliant, secure, best value for money. Made for self-employed IT Experts, small Support Teams and Helpdesk Teams. A highly secure Software for Remote Support, Server Access and Ad hoc IT Support.
Learn more about pcvisit
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Features
- Surveys & Feedback
- Access Controls/Permissions
- Session Recording
- Collaboration Tools
- Remote Monitoring & Management
- Unattended Access
- Diagnostic Tools
- Real-Time Notifications
- File Sharing Software
- Chat/Messaging
- Reporting/Analytics
- Session Transfer
ZB is an Affordable Recurring Billing Software for SMB and Also Support Ticket & Invoicing System.
Z-Billing is a Web-Based Recurring Billing, Invoicing and Support Software.~
ZB is best option if you are looking for:
- Subscription Billing Software
- Recurring Billing Software
- Licence Management Software
- WebHosting Billing Software
- SaaS application Management
- Support Ticket Software
- And much, much more! Take a look!
Learn more about Z-Billing
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Features
- Surveys & Feedback
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- Session Recording
- Collaboration Tools
- Remote Monitoring & Management
- Unattended Access
- Diagnostic Tools
- Real-Time Notifications
- File Sharing Software
- Chat/Messaging
- Reporting/Analytics
- Session Transfer
Comprehensive remote support solution for your business or organization.
A single solution for Remote Control, Remote Support and Access, Remote Work and Lab Access. License by concurrent remote control sessions or by FTE (Full Time Employee) site license available.
Remote Lab Access is designed specifically for Higher Ed. customers wishing to provide lab access to students remotely.
Learn more about SimpleHelp
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Features
- Surveys & Feedback
- Access Controls/Permissions
- Session Recording
- Collaboration Tools
- Remote Monitoring & Management
- Unattended Access
- Diagnostic Tools
- Real-Time Notifications
- File Sharing Software
- Chat/Messaging
- Reporting/Analytics
- Session Transfer
Solve customer issues faster with Fullview. Replay what customers issues, access debugging features and cobrowse with them.
Solve customer issues faster by instantly replaying what your customers did before submitting a support request. All user sessions are recorded and you can filter for specific errors or events and jump straight to those. You also have access to browser, device, user journey information and more. You can even start a live in-app session when needed, without your customers leaving your product. Cobrowse with them, highlight and click on elements on their screen and guide them in multiplayer mode.
Learn more about Fullview
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Features
- Surveys & Feedback
- Access Controls/Permissions
- Session Recording
- Collaboration Tools
- Remote Monitoring & Management
- Unattended Access
- Diagnostic Tools
- Real-Time Notifications
- File Sharing Software
- Chat/Messaging
- Reporting/Analytics
- Session Transfer
HPE MyRoom is a eeb conferencing tool that provides video/voice calling, conferencing, messaging, desktop sharing, and other features.
HPE MyRoom is an on-premise web conferencing software that allows users to meet and collaborate remotely through audio, video, screen sharing, whiteboarding, and other features.
The software offers subscription plans for individuals and organizations with options for persistent meeting rooms, recording, breakout sessions, remote assistance, and other tools to enhance online meetings and trainings. It enables businesses of all sizes to reserve meeting rooms, schedule events, forward calendar invites, track client information, record sessions, play videos, and more.
Learn more about HPE MyRoom
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Features
- Surveys & Feedback
- Access Controls/Permissions
- Session Recording
- Collaboration Tools
- Remote Monitoring & Management
- Unattended Access
- Diagnostic Tools
- Real-Time Notifications
- File Sharing Software
- Chat/Messaging
- Reporting/Analytics
- Session Transfer
Empower your support team with real-time customer screen sharing, screen capture and automatic code-level info logging
Frustration-free customer support for your web app. Coview lets your users easily capture their browser screen (with a screenshot or video) to show you where theyre running into problems. Coviews cobrowsing feature allows your support staff to connect instantly to your customers browser and guide them on their own screen. Coviews debugging feature collects full code-level info and helps you solve more technical issues effortlessly. All this with no downloads or redirects for your user!
Learn more about Coview
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Features
- Surveys & Feedback
- Access Controls/Permissions
- Session Recording
- Collaboration Tools
- Remote Monitoring & Management
- Unattended Access
- Diagnostic Tools
- Real-Time Notifications
- File Sharing Software
- Chat/Messaging
- Reporting/Analytics
- Session Transfer
ManageEngine Access Manager Plus is a secure remote access and privileged session management software for IT administrators.
ManageEngine Access Manager Plus is a secure remote access solution that enables granular, role-based privileged access to critical systems, monitors and records all privileged sessions and provides real-time control over every remote session. It offers a variety of features such as remote monitoring, custom workflows, privileged session recording, access control, audit trails, and more.
Learn more about ManageEngine Access Manager Plus
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Features
- Surveys & Feedback
- Access Controls/Permissions
- Session Recording
- Collaboration Tools
- Remote Monitoring & Management
- Unattended Access
- Diagnostic Tools
- Real-Time Notifications
- File Sharing Software
- Chat/Messaging
- Reporting/Analytics
- Session Transfer
Secure web-based remote control of a customer's PC, within seconds of the customer's call for help.
Secure web-based remote control of a customer's PC, within seconds of the customer's call for help.
Learn more about I'm OnCall
Features
- Surveys & Feedback
- Access Controls/Permissions
- Session Recording
- Collaboration Tools
- Remote Monitoring & Management
- Unattended Access
- Diagnostic Tools
- Real-Time Notifications
- File Sharing Software
- Chat/Messaging
- Reporting/Analytics
- Session Transfer
Secure web-based remote access tool. Control your computers from web browser, without any installation.
Secure web-based remote access tool. Control your computers from web browser, without any installation.
Learn more about DeskRoll
Features
- Surveys & Feedback
- Access Controls/Permissions
- Session Recording
- Collaboration Tools
- Remote Monitoring & Management
- Unattended Access
- Diagnostic Tools
- Real-Time Notifications
- File Sharing Software
- Chat/Messaging
- Reporting/Analytics
- Session Transfer
Remote support management solution that helps businesses monitor remote desktops for hardware failures, network issues, and malware.
Remote access, support & monitoring management solution that lets businesses connect & manage remote devices, applications and more. Features include remote access, remote monitoring, automation/scripting, anti-virus and more. Offers various additional features such as customer database & ticketing system, billing and PSA with Direct Debit integration, etc. A complete software solution for any I.T. support company or department.
Learn more about Remotely
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Features
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- Session Recording
- Collaboration Tools
- Remote Monitoring & Management
- Unattended Access
- Diagnostic Tools
- Real-Time Notifications
- File Sharing Software
- Chat/Messaging
- Reporting/Analytics
- Session Transfer
ManageEngine PAM360 Complete privileged access security for enterprise IT
ManageEngine PAM360 is a comprehensive privileged access security solution for enterprise IT teams. It empowers businesses with complete privileged access governance and facilitates deep correlation of privileged access data with overall network data from a single, central console. Apart from warranting a tight privileged access security, PAM360 also aids businesses pass compliance audits by providing various out-of-the box compliance reports that relay organizational security.
Learn more about ManageEngine PAM360
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Features
- Surveys & Feedback
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- Session Recording
- Collaboration Tools
- Remote Monitoring & Management
- Unattended Access
- Diagnostic Tools
- Real-Time Notifications
- File Sharing Software
- Chat/Messaging
- Reporting/Analytics
- Session Transfer