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Microsoft Outlook Reviews

4.5 (2,011) Write a Review!

About Microsoft Outlook

Combined email and calendar solution that lets users send, receive, and manage email plus track appointments and events.

Learn more about Microsoft Outlook

Pros:

It provides time and cost savings thanks to advanced search, folder, archiving technologies and drag and drop methods.

Cons:

It has problems sending out emails sometime to some server.

Microsoft Outlook ratings

Average score

Ease of Use
4.4
Customer Service Software
4.1
Features
4.5
Value for Money
4.4

Likelihood to recommend

8.5/10

Microsoft Outlook has an overall rating of 4.5 out 5 stars based on 2,011 user reviews on Capterra.

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Filter reviews (2,011)

Saravanan
Saravanan
Consultant in India
Verified LinkedIn User
Human Resources Software, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Mail communication with Microsoft Outlook

5.0 last year

Comments: Very good. Was using this product more than 10 years when i started using computer / laptop

Pros:

Best way to send email communication to our clients and employees

Cons:

Nothing least about this product , overall performance of this product is just outstanding

Andrew
Support Technician in Australia
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

The only mailbox management platform for professionals

4.0 10 months ago

Pros:

Ease of use, alerting system, layout. Outlook is the best mailbox management platform I have come across in my career.

Cons:

The search function is the only function requiring attention.

Paul
Director of Sales in US
Financial Services Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

New Outlook is a step backward.

3.0 5 months ago

Pros:

It's still a functional tool, in which I live by the minute through the workday.

Cons:

The New release is a step backward, as it is clunky and has lost some of it's previous functionality. Microsoft is forcing me to re-learn how to use their product for my own workflow and it appears they changed it just for the sake of changing it.

Jenny
Human Resource Assistant in Trinidad & Tobago
Executive Office, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Microsoft Outlook the one stop shop for email/professional application.

5.0 2 months ago

Comments: Overall Microsoft Outlook is the best email application. I am able to accomplish a lot by using the application. I am very satisfied and will recommend to others.

Pros:

What I love about Microsoft Outlook is that I am able to categorize my email by senders, I love that I am able to set up meetings using my calender.

Cons:

I do not have any dislikes about Microsoft Outlook.

Crystal
Owner in US
Individual & Family Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

My Outlook on Outlook (MS)

4.0 4 months ago

Pros:

I like the fact that it is user friendly with simple help solutions

Cons:

The online application is not my thing. Idk why, but the actual app just works better for me.

Aria
Manager in Canada
Real Estate, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

A very popular email management software

4.0 8 months ago

Pros:

I like how it integrates with other Microsoft products. It is extremely straightforward to use. Perfect for those who primarily use Microsoft.

Cons:

I don't like how you can't upload a pdf to an email signature. You can only add .jpg or .png, which means that your signature images will not be hyperlinked. Other than that, no complaints!

Vandana
Business Admin in UK
Professional Training & Coaching, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Best ever product amalgamating email,diaries, to do list & Chat

5.0 10 months ago

Comments: This is the best product available free and also in the subscription format. Love how various aspects of everyday work life is integrated over various productivity tools to bring nito one seamless interface.

Pros:

The ease of integrating calendar with the email and chat

Cons:

Thatyou can no longer copy calendar events.

Rico
Technology Support Specialist in US
Government Administration, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Optimistic Outlook

5.0 8 months ago

Comments: I think Outlook is a great tool for email management and is hard to beat when it comes down to value, recognition, and reliability.

Pros:

Ease of use and familiarity among majority of end users.

Cons:

Switch to Microsoft 365 was a little jarring to some.

Kasi
Front Desk Manager in US
Hospitality, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Great for office communication

5.0 4 months ago

Comments: It's perfect for my office communication. It's quick easy to send memos to all my team members. It by far better than other software we have tried

Pros:

It puts everything in one place. My email, calendar and my contacts. I can read and respond to my email off line as well.

Cons:

It don't support RSS feeds. You can only save attachments to ti local file or Ondrive. So you can direct share

Verified Reviewer
Verified LinkedIn User
Hospital & Health Care, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Like outlook

4.0 8 months ago

Comments: I like it but can you put a priority feature in mobile app

Pros:

I like that feature show high or low priority

Cons:

The feature of priority is not present in mobile app

Jodi
Senior specialist in US
Government Relations, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Microsoft Outlook is a must have in the workplace

4.0 4 months ago

Comments: I have used Oulook in a professional setting for at least 20 years and also on my personal email home accounts. It is generally pretty intuitive and easy to use with many features.

Pros:

I like the colored flag feature as it helps me keep my projects organized, and of course the ease of emailing and standard ooo work features and signatures are easy and a must for the office.

Cons:

I have found the last 3 years or so the calendar function is a bit flaky. I will shutdown my computer and all calendars will be wiped out the next day and I'll have to add them all again and it frequently freezes when opening calendar. Not sure if it is due to Teams link at work or not but they are both Microsoft products so you think it would not do that.

Rakesh
Rakesh
Senior Engineer in India
Verified LinkedIn User
Information Technology & Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

Best email management app

5.0 3 months ago

Comments: it effectively integrates email, calendar, and task management, making it a powerful tool for both personal and professional use.

Pros:

integration capabilities email, calendar, and task management in one platform compatibility with other Microsoft Office applications

Cons:

I personally feel that outlook is resource-intensive. It consumes more resources ans slows down system performance, sometimes.

agnes
Quality supervisor in Canada
Pharmaceuticals, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

excellent tool for email management

5.0 6 months ago

Comments: I use outlook daily at work. It is simple to use but at the same time provides many options and tools, including easy use of various format attachments. It includes the outlook calendar which is easy to use and very helpful in keeping track of meeting.
Great experience using Outlook

Pros:

- ability to create folder for easy sorting of emails and auto directing of emails based on contact/email address; - unread folder - easily allows to check unread emails which are visible in the unread folder - these can be additionally sorted by date, recipient etc; -the search function with various filters which makes it easy to find emails based on different criteria. - overall appearance of the application and ability to change it as per personal preference.

Cons:

Have used outlook for work for many years, and have not had any complaints

Verified Reviewer
Verified LinkedIn User
Civil Engineering, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Outlook for meetings and email management

5.0 4 months ago

Comments: Overall, I've found Microsoft Outlook to be very useful for managing emails, calendars, and tasks. While the interface can be complex and it sometimes slows down with lots of emails, it's still a powerful tool for staying organized.

Pros:

I liked Microsoft Outlook's comprehensive email management, including its powerful organizational features, integrated calendar, and task management, which streamline productivity and communication efficiently.

Cons:

What I liked least about Microsoft Outlook is its sometimes complex interface and occasional slow performance with large email volumes, which can hinder productivity.

Eleanor
Eleanor
Public Advisor in UK
Verified LinkedIn User
Health, Wellness & Fitness, Self Employed
Used the Software for: 2+ years
Reviewer Source

good for backup

4.0 10 months ago

Comments: It is very reliable and I use it as a back up and for functions where I want to keep distinct and separate work streams. It comes with my subscription which I think is good value

Pros:

The platform is very stable and reliable. It comes within my standard subscription for the Microsoft package so I think it is reasonable value and I get updates whenever they are produced

Cons:

Microsoft has its own way of doing things and sometimes gets in the way of how I want to arrange things

Joao
Spinning Instructor in Portugal
Health, Wellness & Fitness, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Walking the talk with Microsoft Outlook, a very secure emailing tool.

5.0 4 months ago

Comments: I have had a very comfortable experience using Microsoft Outlook to communicate with emails. It keeps all my emails well safeguarded from malicious emails like junks and spam. Microsoft Outlook makes emailing so safe, easy and very comfortable.

Pros:

I like the email security functions in Microsoft Outlook which keep my inbox safe from spam and other malicious emails. It has an amazing function for sending emails on schedules rather than instantly. It makes it so easy to access my emails from anywhere making it possible to work in remote.

Cons:

I have not found a thing in Microsoft Outlook that does not do the job right and I have no cons.

Matt
Matt
Sr QA Analyst in US
Verified LinkedIn User
Hospitality, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Has all the features if not the most fun to use

4.0 6 months ago

Pros:

I like that it has all the features I need to manage email. I rarely thing, "If only it could..." It is a one stop for email, calendar, meetings and I trust what it shows me... almost all the time. Rarely has it misrepresented anything.

Cons:

It's not great to look at, and it has so many features, I get lost in the options. I wish it were smarter to know what I need and narrow my choices accordingly.

Georgios
Engineer in Greece
Maritime, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Microsoft Outlook a daily and very useful tool for everybody.

5.0 10 months ago

Comments: I use Microsoft Outlook in daily basis.
Is the best mail management program in the market.
I have it in all my devices and I can use it everywhere very friendly in use and I suggest it to every proffesional.

Pros:

Very easy to use, very friendly environment. Very useful the pinned mails tool. Best in the market mails management program. You can find it through app or through browser in every device pc,laptop,tablet and in every system iOS or Android.

Cons:

If you comlete your storage you need to pay in order to have access in extra storage. Also when I send a mail I can understand if my mail send it or not but I cannot see if my mail is opened or not.I mean if the receiver read my mail.This one feature that I can do it with an external app but not included in the Microsoft Outlook.

Verified Reviewer
Verified LinkedIn User
Retail, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Defacto For Corporate Email System

4.0 10 months ago

Comments: It's a solid email platform and integrates easily with MS 365 platform.

Pros:

It's familiar and easy to navigate with solid filtering functionality.

Cons:

The new Outlook has some bugs. Traditional view is what I like. As long as performance is good then so am I.

Marco
Accountant in Canada
Transportation/Trucking/Railroad, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Microsoft Outlook - Review

5.0 6 months ago

Pros:

It is a common use tool. It has been develop to a very friendly platform and also allow you to customize based on your needs.

Cons:

Not much negative comment at the moment

Verified Reviewer
Verified LinkedIn User
Computer Software, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Outlook experience

5.0 6 months ago

Comments: I like the way outlook design it’s very understandable and we can communicate easy. Is easiest way to schedule teams meeting with customers within minute

Pros:

Is easy way to communicate through email

Cons:

I can easily flagged the email which I feel it’s important and we can attache links and files

Abhishek
IT Infrastructure engineer in UK
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Swiss army knife Mail client

5.0 4 months ago

Comments: Excellent mailbox with services as single point for all email communication.

Pros:

Mail Client with all the features. Ability to add even Gmail / third Party mailboxes mailboxes. Supports IMAP , POP and all email configurations. Has great integration with teams and other Microsoft products like Microsoft To-do.

Cons:

Basic user licenses don't have access to outlook client. No much customization options like themes

Shubham
Shubham
Senior Sales Specialist in India
Verified LinkedIn User
Market Research Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

Microsoft Outlook Review

5.0 last year

Pros:

Outlook has got everything what a business needs from it's emailing tool. We can check delivered notification, read receipts and we can easily integrate it with any other external tool to streamline the process. We can easily personalize it according to our needs.

Cons:

Sometimes it works very slowly and creates some issues and they should now considering changing the UI as it's been long.

Vidya
Infrastructure engineer in US
Information Technology & Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Outlook the leader in email management

5.0 2 months ago

Comments: I have been using it for years now and it's an familiar experience.

Pros:

Microsoft Outlook is very capable to handle emails and meetings efficiently

Cons:

Not very sophisticated and it gets slower at times

Marilyn
Instructional Designer in US
Computer Software, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Best Email Platform So Far

4.0 2 months ago

Comments: For the most part, I enjoy using Outlook. It has some quirks, but I can look past that to make sure the job still gets done.

Pros:

I love that you can create multiple folders to separate the different types of emails the moment you get them.

Cons:

Some of the navigation and search functionalities makes it hard to find emails that end up being buried over time.