AuctionWorx Enterprise Reviews

Great enterprise grade auction software

Comments: We were looking for and alternative to public auction sites that charge huge fees for selling our vehicles. AuctionWorx allowed us to save literally thousands of dollars in fees by bringing the process in house.

Pros:

Ease of use and setup are fantastic. Everything you could want in an enterprise grade online auction software is here. If you are looking for a place to get away from the big E or just a great private auction software, this one is for you. Things it has that we needed and love: registered users with custom fields, User email verification, auto email notifications, reserve amounts, buy it now, quick bids, feedback system, restricted sellers, payment system integrations, categories, featured items, TOS.. OK you get the idea, it has it ALL. Their documentation is very comprehensive with a step by step process that gets you going quickly. Upgrades are just as easy. I was able to perform an upgrade of the system in about 15 minutes, all of which was well documented. Customer service has been great. I have only had to reach out twice and they where prompt to resolve my issue.

Cons:

It wasn't free, and it didn't install itself? Seriously, you get what you pay for so if you invest in this product you will NOT regret it.

Amazing Company!

Comments: Excellent!

Pros:

the customer service and attention to detail. my liaison, Steve, really takes the time to listen to my issues and is prompt at getting it fixed or answered.

Cons:

nothing, although there is room for improvement, one in the format of photos I can upload, and two on the number of settings available for first time html users.

Robust, but extremely complex to setup and use

Comments: We've assisted clients in setting up and running AuctionWorx for their auction websites.

Pros:

Out of the box, AuctionWorx comes full packed with payment processing, a huge amount of settings, and a decent front-end + back-end. Their support is also A1, and will help you with everything from getting the software installed, map your domains, and assistance with configuring the software in order to go live. All of our support tickets were answered and addressed within a few hours.

Cons:

AuctionWorx is quite difficult to deploy on a server, and has some pretty strict server requirements. Chances are, you won't be able to set this up on your own hosting provider of choice, so you'll be stuck rolling with their hosting plan. Once you're set up, you'll also find that unlike other solutions on the market, there's no real theme or extension/plugin market, so customization and extending the base software is either extremely complex or just not possible at all. Given the cost and complexity of AuctionWorx, it's hard to justify setting it up and using it for your eCommerce platform given the number of easier to use solutions available.

2nd Supply Corp Review Auctionworx Software

Comments: Excellent sales, service, and support throughout the entire process thus far. This is a top of the line company!

Pros:

Ease of use. Efficiency. Design. No Fees.

Cons:

Wish there were more accounting features for consignors and consignments however, I was told there will be more in the software upgrades coming later this year.

Secure, Scalable and Reliable Platform

Comments: Support from RainWorx has been outstanding and the platform is extremely stable and scalable. At Systenics, we are premium partners for AuctionWorx and have helped several clients customize, migrate, deploy, and extend the platform beyond our imagination. We would recommend AuctionWorx as a dependable long-term solution for your auction needs.

Pros:

We help global customers of diverse sizes customize AuctionWorx Enterprise. From small UI changes to large integrations with various 3rd party CRM, SMS Gatways, Payment Gateways, Accounting software's. AuctionWorx has been a stable and scalable solution for our clients. With Zero complaints once correctly customized and deployed! Its the best platform for Auctions - period! At Systenics, we also provide several products built on top of AuctionWrox platform like mobile app, Live Auctions, Excell Plug-In and AI generated descriptions - these products extend the reach and features of the product greatly. Hosting AuctionWorx on Azure cloud allows for greater scalability and reliability of the platform.

Cons:

No Plug-In architecture, so migrations and customizations are not as simple as wordpress plug-n-play.

Top Notch Solution with minimal expense and expertise required.

Comments: We actually have been utilizing the software for 8 years and have had minimal need to reach for support or assistance, which is remarkable in today's world. We recently connected to add a second site for employees only and again the response, service and support was Top Notch.

Pros:

The ease of utilization to both set up and function daily aligned with the outstanding support team makes this software and support top notch.

Cons:

I have no comments for this section as there is "nothing" we don't like.

Gene Simmons Company AuctionWorx Review

Comments: I love the program and the staff. My only criticism is the lack of marketing to our bidders.

Pros:

First and foremost, the level of customer service has been second to none. That is almost unheard of in today's world.

Cons:

The lack of marketing tools within the system itself. No way to remind bidders and watchers of upcoming Auction end dates, no email blast with the system, etc. Our bidders are even asking for this!

Rock-solid product and outstanding support

Comments: We are developing a customized online auctions platform for very high value luxury items.
We could not find any off the shelf platform suitable for this, so I spent almost one month evaluating nearly 40 companies before settling on Auctionworx. The majority of alternatives were either geared toward the bottom of the market i.e. mediocre eBay clones, OR if designed for high-end applications such as real estate, antiques or vintage cars they came with an equally high-end subscription price in some cases 10X the price of Auctionworx. Also accompanied by arrogant, unhelpful sales and support staff - you know, the types of people that are incapable of giving you straight answers to straight questions. The Rainworx team has been a breath of fresh air and they are a delight to work with.

Pros:

The experience from beginning to end has been exceptional, from pre-sales to developer support. The core product is extremely well designed and behaves exactly as you would expect it to with absolutely no surprises. But is also designed to be customized to suite unique auction requirements. The documentation for developers is clear and comprehensive. But best of all, the support team has been amazingly responsive, providing clear actionable answers whenever we needed guidance.

Cons:

Really can't fault the product in any way. As I understand it their hosting plans are limited to servers located in the US only. It would be nice if they offered a hosting plan on Azure and AWS for international companies that prefer not have to host it themselves.

Dont waste your time with cheaper solutions

Comments: Overall support is decent albeit couple days sometimes. For set up this was fine but for an mergency may prove difficult. You get what you pay for and this is one of the best solutons out ther.

Pros:

This solution is simple and easy to use and allows for customization. Dont worry about the confinements and fees of other auction sites. Crate your own t easily integrate into your own marketing needs and website.

Cons:

I would like to be able to categorize products and then mass edit them. Or search for an option and then mass edit as well.

Well Thought Out

Comments: Exceptional. Rainworx provides both a quality product AND world class customer support.

Pros:

This software makes running your own auctions EASY while looking good. We operate a very specialized use of auction software, and the new Rainxworx Events Edition does everything we need out of the box. We like how extensive the options are for customizing your auctions.

Cons:

We have no complaints, everything works as expected.

The tech support knows the program!

Pros:

So far, It seems like it will work well.

Cons:

I would prefer bidding increments to be lower, 0.25 cents would be great.

AuctionWorx Enterprise, top notch!

Pros:

The entire thing is the best program I’m found! It handles everything for my auctions and sales. All I have to do is add my listings and it handles the rest. Love this software!

Cons:

There isn’t anything I dislike about this software.

Outstanding Customer Support by [SENSITIVE CONTENT HIDDEN] (and all support staff_

Comments: I have had the software for less than a year, and have only recently began using it to conduct auctions for my business. I am becoming more familiar with the product and appreciating it more. I can see me having a very long-term relationship with the product.

Pros:

I like the idea of being able to allow third-party sellers to use the site. I also like the idea of being able to own the software and customize it to my needs. I also LOVE the support I get with the product. I am not a software engineer, and your support staff, [SENSITIVE CONTENT HIDDEN] in particular who I deal with on a daily basis, is always very responsible and very courteous when I have questions or need assistance. Top notch!

Cons:

I have used several online auction platforms and am familiar with the best and worst of all of them. AuctionWorx has some features I would like to see, such as the ability to identify consignors (other than the seller), and generate consignor settlement reports.

Mature, full-featured product

Comments: Very satisfied. This is a great product that I can strongly recommend to anyone that requires a customizable online auction system.

Pros:

AuctionWorx has excellent documentation for deployment, which went without a hitch. The software is mature, and after our 6th event auction we have never come across a bug. The user interface is clean and effective, and the customisability right from the administrative back-end is great.

Cons:

It requires quite a beefy Windows server to run, which does add to the operational cost of the product.

Highly stable and highly customizable auction software

Comments: My experience with AuctionWorx software is great. My team has helped more than 20 clients to setup their businesses and get their customizations done in no time.
Amazing support team that is ready to walk the extra mile to help their customers.

Pros:

You can setup it in one hour. Without any customization you can achieve almost all that is needed from an auction software. Amazing support team. Ready to answer all your queries in no time. Multi Vendor Highly customizable. Almost everything can be achieved if you hire a right development partner.

Cons:

No Cons so far as I was able to achieve almost everything that I wanted to.

Superb, Friendly, Super Helpful

Comments: Having trawled the internet for some type of auction software, we came upon Rainworx site, which looked the most professional and the most appropriate for what we needed.

Yes, it does cost a bit to set up - however I would say it has been worth every penny. Steve, who is our guy in the States, has been amazing - any email we send is replied to in a couple of days at the latest - but usually the same day (given the time difference) - anything we need doing, programming wise, is done as fast as they can do it (which is pretty fast!). They are always at the other end of the phone if we need them, although for us with the time difference, email works well. They are also continually upgrading the site, which is great.

Once you have the site, you can of course get your own programmers in, however, for us, Rainworx is doing everything we need them to. Of course, there are some things we would like to be able to change ourselves, occasionally, but they are minor. If you have experience of other auction sites, then the Rainworx site is fairly straightforward/easy to use. The CMS system, once you get your head round it, is logical and enables you to change base prices, logos, categories etc. Some html knowledge could be of use too, but usually what you need is easy to find online. So to conclude - they are amazing, we can't rate them highly enough and they are always so helpful. Personally, I wish we could keep them for ourselves, but that wouldn't be fair! x

THE platform to build your auction house on

Comments: The software is sophisticated while still being easy to understand. AuctionWorx helped me understand front-end developing thanks to the great documentation and support you get from RainWorx. Simply put: If you're serious about starting a professional online auction house, there's no need to look further.

Pros:

It is simple to understand, yet highly flexible and customizable.

Cons:

- Currently no feature that lets you mass-edit your categories and products. - Needs more built-in features and options for payment and invoicing.

Excellent

Comments: When I was first trying to start my business, ART55.co.uk, I used a rival companies software that was around the £700 mark and the site never launched. The software just wasn't good enough. So I went to Rainworx, yeah it is one of the most expensive out there... but you get what you pay for. I knew nothing about websites and how they ran, but the software is user friendly for someone setting up a website. It has a lot of different types of auctions, which is really good.
It is mobile phone friendly.
The admin area is easy to use, self explanatory in most cases. For the customer it is a good looking site, simple, user friendly.... and that is exactly what I needed. After purchase, the Rainworx team were exceptionally helpful. I dealt with Briana the majority of the time and she was really patient with me. Like I said I knew nothing about the basics, and she never patronised me about my knowledge, she helped me as much as possible. They helped me with slight changes to the site so that it helped my site help my customers. I honestly don't have any cons to be honest. It was good that they were American, as I am from England, there was no language barrier. I genuinely can't rate them higher and strongly recommend them.

Amazing Customer Service

Comments: [SENSITIVE CONTENT HIDDEN] has been phenomenal in helping me set up my account and get my site up and running.

Pros:

The auction function does everything I need and the customer service at Auction Worx is stellar!

Cons:

No cons, the process was easy to follow and the price was reasonable.

AuctionWorx Customer Review

Comments: After searching for months for the right online auction software for a new business we ended up going with AuctionWorx developed by the folks over at RainWorx based upon a demo of their software and its affordable price. The software is well built with all the right features and options you need to run an online auction business. A good UI with great customization options to fine-tune the site to meet your needs. The code can be a bit complex if looking to implement your own customizations, but RainWorx has a good developer's guide to support your own designs. Having been a customer for four months now, the best aspect we've learned about our purchase is the support by RainWorx themselves. I would rate myself as a challenging customer and asked for support multiple times in the short time frame and Steve of RainWorx was patient, responsive and helpful. I am very happy we went with RainWorx and look forward to working with them further as our business grows.

A nicely executed upgrade from Auction Pro v7

Comments: We contracted with Rainworx to add Dutch Auction functionality into their SaaS product since that was why we were still running Auction Pro v7. 95% of our auctions are Dutch Auctions. We're very satisfied with the results and appreciate running our auctions on a more modern platform.

Pros:

Cloud based, which does away with the need for server and database management duties. Also, far better backend functionality for invoice generation and sales reports than Auction Pro v7.

Cons:

No glaring issues at this time. We've only been live for a few weeks, and support has been quick to remedy any bugs or fixes necessary.

Great product with 1st class support helped me achieve my goals.

Comments: The freedom to create and hold my own auctions away from the restrictions of Ebay.

Pros:

It's easy to use and very powerful in what it can do. It's potential is unlimited and gives you scope to expand your business. It has a very user-friendly design and my customers have commented about its ease of use and that it is one of the best of its kind around.

Cons:

Only able to give a flat rate shipping option on listings. Only able to see fixed price or events on homepage, not both at the same time. Should be more opportunities for user customization, design, layout etc.

Great People! Great Software! Cust support rep in particular has been Extremely Helpful! & Friendly!

Comments: Happy Customers!

Pros:

Interface is very friendly. Smooth. Clean, Updated. Easy to use for customization, and plug and play type work!

Wisden Auction Rates Rainworx Highly

Comments: Excellent, id recommend it.

Pros:

The Rainwork software is everything we want to rub our Auction Site, it was easy to set up and the control panel helped us adapt it to our needs, the best thing to say thought is the customer support, it is of excellent standard and we couldn't ask for more. Even if it is answering some of our daft (we are non IT) questions, I am very impressed and have been using the software for 3 years now and would do so again.

Cons:

The only Con is that the Company are US based and we are UK based, it means we have a 5 hour time delay but even with this an answer is pretty quick , even if logged at 8am uk time.

Auction Worx has been wonderful to work with.

Comments: It allows us to conduct weekly sales of a huge variety of items.

Pros:

It's easy to use for the sellers, for the buyers and for us (we manage the sales). The reports are very user friendly. We appreciate the special programming that Auctionworx does.

Cons:

There seems to be a problem with the refresh. During the online auction, there is a message that pops up periodically saying that live updates are not happening.