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About CyberGRX

Third-party risk management platform that automates self-assessments and their validation for third-party vendors.

Learn more about CyberGRX

Pros:

Their platform is intuitive and easy to navigate.

Cons:

Allowing somewhat weaker passwords would be more convenient and shouldn't present any real security risks.

CyberGRX ratings

Average score

Ease of Use
3.6
Customer Service Software
4.4
Features
4.1
Value for Money
4.1

Likelihood to recommend

7.4/ 10

CyberGRX has an overall rating of <span class="">4.3</span> out 5 stars based on <span class="">18</span> user reviews on Capterra.

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Filter reviews (18)

Verified Reviewer
Verified LinkedIn User
Computer Software, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

CyberGRX makes Security Assessments easy and painless

5.0 5 years ago

Pros:

Structured response to work in for responding to an assessment.

Cons:

A lot of documentation verification requests.

CyberGRX Response

5 years ago

Thanks for the honest review!

Susan
BIS Lead in US
Marketing & Advertising, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

CyberGRX from the user side

5.0 5 years ago

Comments: My experience with CyberGRX was positive overall and I think this can be an important assessment tool for an organization when used in conjunction with a technical requirements questionnaire.

Pros:

I initially used CyberGRX earlier in 2019 as part of a security assessment request from one of our clients and now my organization uses CyberGRX to do some of our own assessments. Cyber GRX was easy to use and understand. I liked that the multiple-choice format was easier to complete than an opened ended comment form. The questions are consistent and I would definitely say that it is thorough and covers all aspects of a security function.

Cons:

The CyberGRX questionnaire was VERY long. While an organization with a mature security program will often have many individuals with specific roles and responsibilities I think the questionnaire could combine some of the questions which seem to get redundant. The questionnaire asks about education and experience for the personnel responsible for each aspect of security and therefore there are many similar questions.

CyberGRX Response

5 years ago

Thank you so much for the kind review, Susan! Happy to hear your overall experience was positive. We take direct product feedback into consideration, and we're continually working to ensure CyberGRX is both user-friendly and effective.

Kevin
IT Director in UK
Insurance Software, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Long winded and too detailed for smaller companys

3.0 5 years ago

Pros:

Very detailed reporting, easy to log on and create users

Cons:

Takes too long to go through all the questions. If you are a small company a lot of what is asked is not appropriate. If you say yes to a section then when you get into it you should have said no, there is no way to go back and change the answer. Very long winded with not enough explanation on the sections being completed.

CyberGRX Response

5 years ago

Kevin, we appreciate the feedback and we're continually working to ensure CyberGRX is both user-friendly and effective.

Cortland
President in US
Information Technology & Services, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

CyberGRX Review

5.0 5 years ago

Comments: Overall CyberGRX was extremely professional and very attentive to detail, deadlines, etc. They communicated very effectively and respectfully and were genuinely interested in helping our teams succeed. They were a little hobbled in my opinion by the quality of the tools they were forced to use, but as staff and company, were exceptional.

Pros:

It was very professional. The high level overview of the categories and graphs provided a good outline of the overall objectives. They were repeated a lot, but did add some value.

Cons:

The structure of the questions and explanations were non-intuitive and didn't provide enough detail to correctly understand what was being asked in order to provide a satisfactory response. There was no overview of the process that warned about being prevented from retracing previous answers to adjust once further questions helped illuminate the previous ones that were confusing. It was a one-way process and if it was possible to redo anything, there was no apparent way to do this. These elements of the software were extremely frustrating.

CyberGRX Response

5 years ago

Thanks for the feedback, Cortland. We'll be sure to pass your input onto our product team for future road mapping. Stay tuned for coming product releases!

Terence
Director of Operations in US
Financial Services Software, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

CyberGRX review

4.0 5 years ago

Comments: I wouldn't recommend this product as an audit solution due to the recent experience with your Assessment Coordinator

Pros:

Last year's answers are self populating, you only have to change or confirm no change to the selected status.

Cons:

Overly aggressive Assessment Coordinator. You should never contact a mutual client and relay derogatory comments about response time.

CyberGRX Response

5 years ago

We are sorry you had that experience. Our goal is to help both third parties and their customers have a better and faster assessment experience.

Steve
Head of Technology in US
Retail, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Useful - Limited use cases

4.0 5 years ago

Pros:

Durable record of our security posture. Also like the reuse and easy distribution of our findings

Cons:

Relatively low adoption rate across my external stakeholders, so I have to do this *and* something else.

CyberGRX Response

5 years ago

Thanks so much for the feedback, Steve. Happy to hear that you have found reuse and sharing easy!

Alexander
Director in US
Consumer Goods, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Great job helping us review vendors

4.0 5 years ago

Comments: Excellent, had really helped our program expand and grow

Pros:

Have really helped us streamline our vendor review process

Cons:

UX needs improvement for reporting and status updates. Plus need more granular security controls

CyberGRX Response

5 years ago

Alexander, we really appreciate the kind feedback. One of our main goals is to act as a force multiplier for TPCRM programs, so it is amazing to hear that CyberGRX has helped your program expand and grow!

Verified Reviewer
Verified LinkedIn User
Marketing & Advertising, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

CyberGRX is top of the line when it comes to vendor risk management

5.0 6 years ago

Pros:

CyberGRX helped us gain peace of mind with potential vulnerabilities in our vendor management program. They pointed out our potential weak points and outlined best practices of how to improve. Their platform is intuitive and easy to navigate.

Cons:

No negative feedback :) The overall experience partnering up with CyberGRX was awesome

Brian
Bid Desk Manager in US
Computer Software, 501–1,000 Employees
Used the Software for: 1-5 months
Reviewer Source

User Friendly RFP Submission Tool

4.0 5 years ago

Comments: CyberGRX is a modern-feeling, user-friendly tool for RFP/bid submissions. Competitive products (like Ariba) fall short. Companies who issue RFPs regularly should strongly consider CyberGRX for its convenience to bidders. Bidders of all technical levels should have no problems navigating the CyberGRX interface and determining where to upload documents and submit messages through the system.

Pros:

Great user interface, generally intuitive and user-friendly and very easy to figure out. When bidders need to answer technical questions and submit supporting bid documents, the process is very simple and straightforward.

Cons:

Password feature is a bit strong. Allowing somewhat weaker passwords would be more convenient and shouldn't present any real security risks.

CyberGRX Response

5 years ago

Thank you for sharing feedback with us!

Oliver
GRC in US
Information Technology & Services, 501–1,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Very thorough but not sure what the value is

2.0 5 years ago

Pros:

It strokes a balance between a generic vendor qualification form and a full-blown independent audit.

Cons:

It's unclear what need in the market this is serving. It was far too robust for most vendor relationships. It makes sense for the subscriber of CyberGRX to want to standardize on the platform, but on the vendor side, companies with SOC reporting or ISO certification, etc will view this as redundant work/cost to their independent audit(s).

CyberGRX Response

5 years ago

Oliver, we appreciate the feedback and we're continually working to ensure CyberGRX is both user-friendly and effective.

Wojciech
Customer Engineer in US
Information Technology & Services, 10,000+ Employees
Used the Software for: 1-5 months
Reviewer Source

Great product with unresolved go to market strategy

5.0 5 years ago

Comments: It will save you time if you can effectively adopt this software across your organization

Pros:

The goal of standardizing questionnaires and making them meaningful.

Cons:

The way this software is pushed to users(IT supplier side) through employee level engagements on specific clients. Success of this software depends on it being adopted across the organization. Adoption efforts from CyberGRX should involve management of the company.

CyberGRX Response

5 years ago

Thanks for the feedback, Wojciech. We are happy to hear that CyberGRX was a time saver for you.

melissa
Account Manager in US
Marketing & Advertising, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

IMT REview

5.0 5 years ago

Comments: Overall experience was good.

Pros:

The customer support team is amazing! Answered all of my questions in a timely manner.

Cons:

Filling out the assessment was a long and cumbersome process.

CyberGRX Response

5 years ago

We really appreciate your feedback, Melissa. We are continually working to ensure CyberGRX is both user-friendly and effective. Our customer support team does an amazing job communicating customer needs to our product team to ensure solutions are developed. We are happy to hear that your experience with them has been so great.

Lindsey
Risk & Compliance Manager in US
Security & Investigations, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Good for third parties

5.0 5 years ago

Pros:

As a vendor that is responding to customer due diligence requests, I like how seamless and efficient it makes the vendor response and update process.

Cons:

My experience with the tool has not resulted in any feedback for improvement.

CyberGRX Response

5 years ago

Thanks for the feedback, Lindsey. We are thrilled to hear you found our platform seamless and efficient!

Melissa
Governance Compliance Analyst in US
Legal Services, 1,001–5,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Cyber GRX

3.0 5 years ago

Pros:

I think the options and complexity of responses was great.

Cons:

I found the submission process hard to follow.

CyberGRX Response

5 years ago

The honest feedback is appreciated, Melissa. We are constantly working towards improving the assessment process, so expect it to continue to be easier and easier to complete and submit.

lucia
Sales and Marketing Manager Spain and Portugal in Spain
Marketing & Advertising, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

great tool

5.0 5 years ago

Pros:

its easiness when using it. Quite intuitive

Cons:

nothing needed to be remarked. although a bit reluctant at the beginning.

CyberGRX Response

5 years ago

Lucia, we are so happy to hear you found CyberGRX intuitive!

Boris
Information Security Officer in Bulgaria
Information Technology & Services, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Review

5.0 5 years ago

Pros:

Easy to use, good interface, correct analyses.

Cons:

I cannot mark any weaknesses of the software.

CyberGRX Response

5 years ago

We are thrilled to hear about your positive experience so far with the our platform! Thank you so much for providing feedback.

Or
CEO in Israel
Information Technology & Services, 11–50 Employees
Used the Software for: Free Trial
Reviewer Source

Questionnaire

4.0 5 years ago

Pros:

Built-in dynamic questionnaire. Option to fill in several periods

Cons:

Enforcement of attachments , aklo when language is irrelevant for the customer

CyberGRX Response

5 years ago

Thank you for the feedback!

Max
CIO in Italy
Insurance Software, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Sofware is good but to many question

4.0 5 years ago

Pros:

simplicity in giving answers, the graphical interface is intuitive and easy to use

Cons:

the high number of questions and the number of sections

CyberGRX Response

5 years ago

Thanks so much for your feedback, Max.