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About CyberGRX
Third-party risk management platform that automates self-assessments and their validation for third-party vendors.
Their platform is intuitive and easy to navigate.
Allowing somewhat weaker passwords would be more convenient and shouldn't present any real security risks.
Filter reviews (18)
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Filter reviews (18)
CyberGRX makes Security Assessments easy and painless
Pros:
Structured response to work in for responding to an assessment.
Cons:
A lot of documentation verification requests.
CyberGRX Response
5 years ago
Thanks for the honest review!
CyberGRX from the user side
Comments: My experience with CyberGRX was positive overall and I think this can be an important assessment tool for an organization when used in conjunction with a technical requirements questionnaire.
Pros:
I initially used CyberGRX earlier in 2019 as part of a security assessment request from one of our clients and now my organization uses CyberGRX to do some of our own assessments. Cyber GRX was easy to use and understand. I liked that the multiple-choice format was easier to complete than an opened ended comment form. The questions are consistent and I would definitely say that it is thorough and covers all aspects of a security function.
Cons:
The CyberGRX questionnaire was VERY long. While an organization with a mature security program will often have many individuals with specific roles and responsibilities I think the questionnaire could combine some of the questions which seem to get redundant. The questionnaire asks about education and experience for the personnel responsible for each aspect of security and therefore there are many similar questions.
CyberGRX Response
5 years ago
Thank you so much for the kind review, Susan! Happy to hear your overall experience was positive. We take direct product feedback into consideration, and we're continually working to ensure CyberGRX is both user-friendly and effective.
Long winded and too detailed for smaller companys
Pros:
Very detailed reporting, easy to log on and create users
Cons:
Takes too long to go through all the questions. If you are a small company a lot of what is asked is not appropriate. If you say yes to a section then when you get into it you should have said no, there is no way to go back and change the answer. Very long winded with not enough explanation on the sections being completed.
CyberGRX Response
5 years ago
Kevin, we appreciate the feedback and we're continually working to ensure CyberGRX is both user-friendly and effective.
CyberGRX Review
Comments: Overall CyberGRX was extremely professional and very attentive to detail, deadlines, etc. They communicated very effectively and respectfully and were genuinely interested in helping our teams succeed. They were a little hobbled in my opinion by the quality of the tools they were forced to use, but as staff and company, were exceptional.
Pros:
It was very professional. The high level overview of the categories and graphs provided a good outline of the overall objectives. They were repeated a lot, but did add some value.
Cons:
The structure of the questions and explanations were non-intuitive and didn't provide enough detail to correctly understand what was being asked in order to provide a satisfactory response. There was no overview of the process that warned about being prevented from retracing previous answers to adjust once further questions helped illuminate the previous ones that were confusing. It was a one-way process and if it was possible to redo anything, there was no apparent way to do this. These elements of the software were extremely frustrating.
CyberGRX Response
5 years ago
Thanks for the feedback, Cortland. We'll be sure to pass your input onto our product team for future road mapping. Stay tuned for coming product releases!
CyberGRX review
Comments: I wouldn't recommend this product as an audit solution due to the recent experience with your Assessment Coordinator
Pros:
Last year's answers are self populating, you only have to change or confirm no change to the selected status.
Cons:
Overly aggressive Assessment Coordinator. You should never contact a mutual client and relay derogatory comments about response time.
CyberGRX Response
5 years ago
We are sorry you had that experience. Our goal is to help both third parties and their customers have a better and faster assessment experience.
Useful - Limited use cases
Pros:
Durable record of our security posture. Also like the reuse and easy distribution of our findings
Cons:
Relatively low adoption rate across my external stakeholders, so I have to do this *and* something else.
CyberGRX Response
5 years ago
Thanks so much for the feedback, Steve. Happy to hear that you have found reuse and sharing easy!
Great job helping us review vendors
Comments: Excellent, had really helped our program expand and grow
Pros:
Have really helped us streamline our vendor review process
Cons:
UX needs improvement for reporting and status updates. Plus need more granular security controls
CyberGRX Response
5 years ago
Alexander, we really appreciate the kind feedback. One of our main goals is to act as a force multiplier for TPCRM programs, so it is amazing to hear that CyberGRX has helped your program expand and grow!
CyberGRX is top of the line when it comes to vendor risk management
Pros:
CyberGRX helped us gain peace of mind with potential vulnerabilities in our vendor management program. They pointed out our potential weak points and outlined best practices of how to improve. Their platform is intuitive and easy to navigate.
Cons:
No negative feedback :) The overall experience partnering up with CyberGRX was awesome
User Friendly RFP Submission Tool
Comments: CyberGRX is a modern-feeling, user-friendly tool for RFP/bid submissions. Competitive products (like Ariba) fall short. Companies who issue RFPs regularly should strongly consider CyberGRX for its convenience to bidders. Bidders of all technical levels should have no problems navigating the CyberGRX interface and determining where to upload documents and submit messages through the system.
Pros:
Great user interface, generally intuitive and user-friendly and very easy to figure out. When bidders need to answer technical questions and submit supporting bid documents, the process is very simple and straightforward.
Cons:
Password feature is a bit strong. Allowing somewhat weaker passwords would be more convenient and shouldn't present any real security risks.
CyberGRX Response
5 years ago
Thank you for sharing feedback with us!
Very thorough but not sure what the value is
Pros:
It strokes a balance between a generic vendor qualification form and a full-blown independent audit.
Cons:
It's unclear what need in the market this is serving. It was far too robust for most vendor relationships. It makes sense for the subscriber of CyberGRX to want to standardize on the platform, but on the vendor side, companies with SOC reporting or ISO certification, etc will view this as redundant work/cost to their independent audit(s).
CyberGRX Response
5 years ago
Oliver, we appreciate the feedback and we're continually working to ensure CyberGRX is both user-friendly and effective.
Great product with unresolved go to market strategy
Comments: It will save you time if you can effectively adopt this software across your organization
Pros:
The goal of standardizing questionnaires and making them meaningful.
Cons:
The way this software is pushed to users(IT supplier side) through employee level engagements on specific clients. Success of this software depends on it being adopted across the organization. Adoption efforts from CyberGRX should involve management of the company.
CyberGRX Response
5 years ago
Thanks for the feedback, Wojciech. We are happy to hear that CyberGRX was a time saver for you.
IMT REview
Comments: Overall experience was good.
Pros:
The customer support team is amazing! Answered all of my questions in a timely manner.
Cons:
Filling out the assessment was a long and cumbersome process.
CyberGRX Response
5 years ago
We really appreciate your feedback, Melissa. We are continually working to ensure CyberGRX is both user-friendly and effective. Our customer support team does an amazing job communicating customer needs to our product team to ensure solutions are developed. We are happy to hear that your experience with them has been so great.
Good for third parties
Pros:
As a vendor that is responding to customer due diligence requests, I like how seamless and efficient it makes the vendor response and update process.
Cons:
My experience with the tool has not resulted in any feedback for improvement.
CyberGRX Response
5 years ago
Thanks for the feedback, Lindsey. We are thrilled to hear you found our platform seamless and efficient!
Cyber GRX
Pros:
I think the options and complexity of responses was great.
Cons:
I found the submission process hard to follow.
CyberGRX Response
5 years ago
The honest feedback is appreciated, Melissa. We are constantly working towards improving the assessment process, so expect it to continue to be easier and easier to complete and submit.
great tool
Pros:
its easiness when using it. Quite intuitive
Cons:
nothing needed to be remarked. although a bit reluctant at the beginning.
CyberGRX Response
5 years ago
Lucia, we are so happy to hear you found CyberGRX intuitive!
Review
Pros:
Easy to use, good interface, correct analyses.
Cons:
I cannot mark any weaknesses of the software.
CyberGRX Response
5 years ago
We are thrilled to hear about your positive experience so far with the our platform! Thank you so much for providing feedback.
Questionnaire
Pros:
Built-in dynamic questionnaire. Option to fill in several periods
Cons:
Enforcement of attachments , aklo when language is irrelevant for the customer
CyberGRX Response
5 years ago
Thank you for the feedback!
Sofware is good but to many question
Pros:
simplicity in giving answers, the graphical interface is intuitive and easy to use
Cons:
the high number of questions and the number of sections
CyberGRX Response
5 years ago
Thanks so much for your feedback, Max.