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About ABELDent
ABELDent is modern, full-featured, easy-to-use dental software with comprehensive clinical and practice management features.
Program is easy to use and the support team are fantastic and readily available.
Some specific reports and statistics are difficult to obtain.
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Abeldent -
Comments: I have been working on Abeldent for 30 years. (When it started as a database). They STILL have the same team members since 1989. That tells you something. I have worked in other offices with other software programs, but nothing is compared to Abeldent.
Pros:
Abeldent is always ahead of new dental technology. If you want to use the basic fundamentals of the software, it is quite easy and user-friendly. If you want to explore more advanced settings of the software, that is an option as well. It offers so much. I find Abeldent has an easy appointment scheduler to navigate. The financial tab, to me, is so well done. It gives you so many options to view. It is well designed. I think that if team members would enjoy the financial more if they were trained properly on the financial tab. I enjoy the reports menu and contact lists. It's endless
Cons:
Since the update, the receipt printing is a little slower. HOWEVER, Abeldent team always listens to their customers and ensures that requests are at the forefront and these requested are usually updated in the next version.
ABELDent Response
6 years ago
Thanks for being such a loyal user of ABELDent. And yes, you are correct in stating that many of our early employees are still with the company after several decades of service!
Alternatives Considered:
Moving to AbelDent has been the best decision for our practice
Comments: I like that I can receive personal support anytime I have a question. I have been working with [sensitive content hidden] and she is fantastic! She has made herself available every time I have requested assistance. Her patience, extensive knowledge of AbelDent and ability to help me resolve any and all issues has exceeded my expectations.
Pros:
I like the ease of using AbelDent and the excellent training and support they have provided.
Cons:
I have not encountered any cons at this time. I will update this in the future but as of now our needs are being met by the AbelDent team.
ABELDent Response
5 months ago
Thank you for taking the time to review ABELDent, our all in one practice management system! We appreciate your feedback on your experience with our team and the support you received. We also value your insight on the usage of our dental software, and that you find ABELDent easy to use. If you ever have any questions or concerns come up, please feel free to reach out to our team at any time. We are available 24/7 year-round to help you get the most out of your dental software! Thank you again for your glowing review.
Outdated Dental Software
Comments: I used the software for 2 years and 3 months. I am grateful my employer was willing to switch to a modern dental software system and move away from the very antiquated ABELDent.
Pros:
Two things I liked about ABELDent was that when you write a note about the appointment, it is date stamped and locked to the appointment. This was helpful. Along with the notes section that was either for that specific day and a section that was carried through every day. Two things that I could live without.
Cons:
The software is outdated and "in transition". I have never used a dental software that has been "in between versions". There were certain functions with billing that would only work if you followed through with the second function otherwise you would get errors and the system would crash. The software crashed a lot and was not user friendly. Support calls were never very supportive and they usually didn't have the answer because their software was "in transition" to their next version. The accounting reports were miles long and was a headache for our accountant. They frequently didn't balance and I had to run a "silent report" to then refresh the system and try processing my month end for the second time hoping it would balance as the system confused it's own numbers. It is not user friendly capable of transitioning an office to go paperless with charts. The odontogram and charting is not modern. Appointments would occasionally "disappear" with no trace! Appointments cannot extending by dragging the appointment down, you must click into the appointment and extend the units of time.
ABELDent Response
6 years ago
Customers only receive fully tested general release versions - "transition versions remain in development until ready for general release unless the customer agrees to beta testing. We now offer two platforms - local server solution with a traditional windows interface and a cloud server solution with a fresh modern user interface. Thousands of customers successfully balance their accounting transactions everyday - no need to do month end reports. We can't speak to the reason for the system crashes as this office remains anonymous and there could be any number of reasons for them. A large percentage of our customers have successfully transitioned to paperless. The ondontogram/ clinical note functionality has been upgraded in both ABELDent platform versions with the cloud version incorporating a bold new look and degree of customization. In summary, we have a documented high level of customer satisfaction however we realize we cannot keep every customer happy all the time.
My experience with AbelDent
Comments: Overall I love using Abeldent as it eases the booking and management of the patients
Pros:
It is very simple to use and book patients, also the reports that generate is really useful for the business.
Cons:
The password updating system, I know it is because of its high security but sometimes it’s very time consuming.
ABELDent Response
3 months ago
Thank you for reviewing ABELDent on Capterra! We appreciate you taking the time to provide us with your feedback on our all in one dental software solution. We are pleased to hear you enjoy ABELDent’s ease of use when it comes to scheduling patient appointments, and that you find ABELDent’s reporting features useful! We understand our updated password system is a big change to adjust to, but we take your practice’s security very seriously at ABELDent, and our software reflects that. Ensuring your whole team is using strong passwords is a necessary step to guarding your practice’s data in ABELDent. If you have any questions about our updated password guidelines, please feel free to call us – we are happy to help in any way we can. Thank you again for your review!
My experience with [sensitive content hidden]
Pros:
Switching to ABELDent was a great choice. [sensitive content hidden] assistance was amazing and met our training needs. There are many features that [sensitive content hidden] has shown us, and we are excited to learn about all the upcoming new features. Emailing and texting our pts for health history, upcoming and past due appts are great tools to communicate with our patients. My team is very happy with ABELDent.
Cons:
A little overwhelming at the beginning but once you get the hang of it the software is excellent
ABELDent Response
10 months ago
Thank you for reviewing ABELDent on Capterra! We value your feedback on our all in one dental software solution. Thanks for letting us know your thoughts on our new features, including patient communication and online forms! We also appreciate your thorough feedback on your experience with our training team. If you ever have any questions or need any guidance or help, our support team is available 24/7 year-round to assist you. Thank you again for reviewing our dental software!
Great customer service !
Comments:
They care about customer service.
Software updates and new/improved features are rolled out on a regular basis.
We have been with ABELDent for over 10 years and have been satisfied clients.
Pros:
The tech support and customer training is fantastic. They have online education videos that walks you through how to use their products. But the best experience is through the live trainer sessions. They are very knowledgeable and patient. I got a lot of insight and tips not available from the videos.
Cons:
Occasionally it takes some time to get through to tech support by phone. But this happens with any company. The good thing is you have an option to leave a call back number or submit an email service request ticket. Depending on the urgency they can respond in timely fashion.
ABELDent Response
4 months ago
Thank you so much for your positive review! We’re thrilled to hear that you found our tech support and customer training to be fantastic. It’s great to know that our online education videos and live trainer sessions have been helpful for you. Our team works hard to provide support, and we’re glad you gained valuable insights and tips from the live sessions. We appreciate your understanding regarding the occasional wait times for phone support. We’re continuously working to improve our response times and are glad that the call-back and email service request options have been useful for you. Your feedback is invaluable to us, and we’re committed to providing the best possible service. Thanks again for your kind words and support!
Alternatives Considered:
Daily Abeldent User
Comments: Good, I'm a very new user. I really enjoy trainer [sensitive content hidden], I request her everytime and come prepared with support needed and she's great to get down to business and provide me with step by step help.
Pros:
There's a lot of built in options to customize your software to your practice. I like that you can delete something and still view in a deleted section such as treatment.
Cons:
Patient information feel scattered everywhere in different windows. I'd love to see a one-stop-shop for all patient demographics, insurance, family members. I often don't know what pencil I'm needing to click and it's more time consuming that I'd like. I'd love to see a record of reserved time and be able to see what user is shortening or lengthening appointments or reserved time.
ABELDent Response
7 months ago
Thank you for your review! We are pleased to hear about your experience with our training team. We are always happy to help you with any dental software questions or concerns that may come up. The ABELDent patient file contains a lot of crucial information about each patient. The Patient Dashboard displays most information on one screen, and the Personal Sidebar summarizes a patient's information throughout the software. Setting up the Personal and Clinical Sidebars to suit your practice needs will simplify navigation. ABELDent Cloud and Local Plus include a helpful feature called the Global Navigation Bar, which can save you time by making the most common features one click away. If you want guidance on using the Global Navigation Bar or are unsure if your current version has it, please contact our team. We always welcome feedback on making the software easier to use, and we will consider your feedback for future updates. Thanks again for your review and your valuable feedback!
Excellent training
Comments:
I got an outstanding training with [sensitive content hidden], that guided me all the way from piloting a paper airplane towards
a space aircraft.
[sensitive content hidden]’s dedication was at the excellence level!
Pros:
Useful features and intelligent design!
Cons:
There is nothing to mention. Everything was simply great!
ABELDent Response
3 months ago
Thank you for reviewing ABELDent! We value your feedback on your personal experience with our team and our practice management software. We are pleased to hear about your excellent experience with our training team, who helped you learn how to navigate ABELDent with confidence! We also thank you for your feedback on our software itself, specifically ABELDent’s useful features and overall design. If you ever need any help or have any questions, please feel free to reach out to our team; we are available 24/7 year-round. Thank you again for your review!
Erindale review
Comments: 8/10 - easy to use, user friendly and very efficient
Pros:
we like the ease of use, continual upgrades and the great reporting features along with some of trainers who are outstanding at their job!
Cons:
Its fairly easy to use but unless you are fully trained, you will miss a lot of benefits that this software is capable of
ABELDent Response
8 months ago
Thank you for reviewing our dental software on Capterra! We appreciate your feedback on our all in one practice management solution and your experience with ABELDent’s reporting features and our training team. If your team ever needs additional support or training, please feel free to contact us at your convenience. Our team is available 24/7 to help you with any ABELDent questions you may have. Thank you again for your review!
AbelDent review by current user
Comments: great! highly recommended. Especially great service by [sensitive content hidden]!
Pros:
easy to use, great customer service, friendly staff
Cons:
There is nothing wrong with this system.
ABELDent Response
6 months ago
Thank you for reviewing ABELDent, our all in one dental software solution! We appreciate you sharing your experience with our team, and especially for highlighting your experience with Kimberley from our training team. We look forward to continuing to work with you to help you get the most out of your ABELDent dental software. Thanks again for reviewing us on Capterra!
Abeldent Local Plus Has Been Amazing!
Comments: It has been a great product for learning about charting software and patient management early on in my prosthodontic career!
Pros:
Effective interface and useful charting software. Kimberly has been an amazing trainer and really helped me to understand the subtleties of the software! I would highly recommend her for any new users of the software!
Cons:
Nothing. The software has been very effective.
ABELDent Response
last year
Thank you for reviewing ABELDent dental software! We are pleased to hear about your experience with Kimberley from our training team. We appreciate your feedback on our interface and charting, as well. We look forward to continuing to provide you with time-saving enhancements that help make patient management easier for you.
Office Administrator
Comments: I really enjoy speaking with [sensitive content hidden] when I call into Support. She is well informed regarding the software and she is pleasant to speak with too.
Pros:
If you can use ABELDENT you can use any software.
Cons:
Lots of mouse clicks. I wish there were less mouse click.
ABELDent Response
2 years ago
Thank you for your feedback on ABELDent dental software! Your feedback is important to us. Our dental support team is available 24/7 whenever you need us. We are currently working on some new enhancements that will simplify workflows and reduce clicking. Ensuring you have the most efficient workflow possible is our goal. Keep an eye out for upcoming updates! Thank you again for your review.
Customer Support Review
Comments: Customer support is very nice, trainers are good. Facing sometimes issues with LS+ as new application can be challenging, but technical support is right on. Special thanks to Ruel N., I had him as tech support recently and he is always very helpful, polite and knowledgeable. All together good experience with all support.
Pros:
Appointment tab, easy to track outstanding treatments beside treatment reports and to figure out family appointments
Cons:
AbelDent LS+ Treatment plan in Chart tab- you can't see the cost of treatment, just procedures. Also when you want to print treatment plan even if you select the option to be printed only open plan still will print all active plans, so case presentation can't be separated on printing, just totals of outstanding Tx. Other when you close Tx plan there is no option "referred Tx" status.
ABELDent Response
2 years ago
Thank you for reviewing our all in one dental software solution. We appreciate your detailed feedback on our dental support service and our practice management software. We are continually working on improving our products for an even better dental practice management experience. We have taken your feedback regarding ABELDent treatment planning into consideration. Thank you again for your valuable feedback on your experience with ABELDent, and we look forward to improving our product alongside you.
As a part of TASProvider.com I am delighted to write this 5-star review for Abeldent
Comments: is specifically designed for dental practices. The software has a strong focus on clinical workflows and is built to support the unique needs of dental practices, such as managing treatment plans, tracking dental histories, and handling patient images and X-rays.
Pros:
When it comes to developing software, it's important to keep in mind that the ease of maintenance is just as crucial as the functionality of the software itself. Abeldent doing a great job
Cons:
It's worth noting that individual experiences may vary, and what one user dislikes about Abeldent may not necessarily apply to everyone. Before making a decision, it's important to thoroughly research and compare different dental practice management software options to find the one that best meets your specific needs and preferences.
ABELDent Response
2 years ago
Thank you for taking the time to leave us such an in-depth review of ABELDent dental software! We appreciate your valuable perspective on our clinical workflows and software functionality. We value working alongside you to provide top-quality practice management software for Dentists. Thank you again for reviewing ABELDent.
Manager
Comments: Excellent
Pros:
Work flow schedules billing Customer support
Cons:
support wait times getting soft ware changes made can be difficult
ABELDent Response
2 years ago
Thank you for reviewing ABELDent dental software! We are glad you find our all in one practice management workflow, scheduling, and billing functionalities useful. At year-end, our support team gets a lot of inquiries about fee guides, which is why you may sometimes experience wait times around December – January. To save you time, we have fee guide download instructions, video walkthroughs, and fee guide downloads available 24/7/365 on myABEL. Thank you for using ABELDent, and we look forward to continuing to provide you with top-quality dental software.
Abel cloud base
Comments: I've always enjoyed using AbelDent over other Dental programs
Pros:
user friendly program, easy to navigate between tabs
Cons:
we are on cloud base and with the old version we used to be able to have 2 Abel windows open at the same time. however [SENSITIVE CONTENT] showed me a work around for the contact list.
ABELDent Response
2 years ago
Thank you for reviewing our Cloud dental software! We are happy that you are enjoying ABELDent Cloud's user friendly features and simplified navigation tools. We look forward to continuing to provide you with user friendly features that help you save time and accomplish more.
Abeldent Review
Comments: I have been using ABELDent since 2004 and I like the software very well. Ms. Apurva Vashisht she is an excellent sales associate explained very clearly about all benefits can be achieved from ABELDent software to improve our dental business scheduling and including other benefits. Excellent ABELDent technical support team, they go beyond to resolve any issues affecting ABELDent software.
Pros:
Ease of use software, user friendly it has potential for adding useful features.
Cons:
A bit slow software. Sometimes glitches occurs with SQL services (2 out 10 services not running) after restarting the server PC, you have to go manually select not running SQL services to run. The default backup should not be in C drive, if C drive die you lose the backup, it is better to have your backup in a different drive. Does not have Medical/Dental dictation software with speech recognition, it would be the best to have instead of typing.
ABELDent Response
3 years ago
Thank you for your review and for being a long-time ABELDent client! Your feedback about adding useful features rings true! Our goal is to be your All in One solution! With our new products ABELDent LS+ (local solution) and ABELDent CS (our cloud solution), we are confident that we will continue to expand our features to support our customers even better. This also includes our voice activated perio charting, which eliminates much of the typing. We are sorry to hear that SQL Server is giving you some problems. Microsoft SQL Server is the most popular and one of the most stable databases globally, and these types of issues are very unusual. Simple actions like reinstalling SQL will typically clear up these types of problems with services and performance. Our technical support team will be happy to look at the specific errors and advise on the resolution. Our SQL backups can easily be directed to any drive. Of course, the local SQL backup does not replace a good regular offsite backup.
Abeldent LS+
Comments: I have been a client with Abeldent for more than 35years and from their business office to technical support they have always been a pleasure to work with. The new Abeldent LS+ has been easy to learn and adapt to, all of our staff have taken to it very quickly.
Pros:
Installation was seamless. Tutorials and education provided was easy to follow. In house training the best! Support always helpful and available.
Cons:
Needs more information on the business end for accounting. Daily Summarized Totals need to break down as previous programs did. Grand Totals of patients accounts not available in financials.
ABELDent Response
3 years ago
Thank you for reviewing our dental software! We appreciate your long-time loyalty to our product and patience in letting us evolve into the all in one practice management dental software solution we are today. We are pleased that our modern version, ABELDent LS+, has been so easy to learn for your whole team. We look forward to continuing to provide you with top-notch educational content as well as unmatched live answer support. Regarding the accounting aspect, this is great feedback. If possible could we have one of our trainers reach out to you, or you are welcome to contact us. We would like to review these requirements with you and see if there is any insight we can provide to you with future updates.
Abeldent Review
Comments: Good, prompt customer service in the event that support is needed.
Pros:
The single most important thing to any dental office is a full schedule. The automated messages by email and text are a huge time saver for the admin staff to confirm upcoming appointments and an amazing way to communicate with patients quickly and effectively.
Cons:
The only thing we have noticed is that the planned worked doesn't get updated on the odontogram.
ABELDent Response
2 years ago
Thank you for reviewing our dental software. We are pleased that our support team has been so quick to help you and meet your needs promptly. We are happy that your team utilizes our time-saving patient communication features! Our new updates will continue to bring improved performance and capabilities to make practice management even easier for your team. Regarding your comment on planned treatment showing in the patient's odontogram, we invite you to reach out to us so we can take a look. Please call us at 1-800-267-2235 and press 2 to speak to us about this, we look forward to hearing from you! Thanks again for reviewing our software!
Abeldent software user since the late 89’s
Comments: Great!
Pros:
Been using Abeldent for over 30 years. The product has regularly evolved to meet the market reality. Customer service has always been supportive. (Specially last experience with [SENSITIVE CONTENT])
Cons:
The appearance of the interface of the appointment book (would like something lighter)
ABELDent Response
3 years ago
Thank you for reviewing our practice management software. We appreciate your long-time loyalty to our product! We are proud to hear that we have been evolving steadily to provide your team with the best possible solutions for patient care. Our support team is always available to help you with any inquiries or issues you may be facing. Regarding the appearance of the appointment book, you can adjust the colours to your preference. Navigate to File / Update / Scheduler Setup, select the Work To Do tab, then select each item and click the Background Color button to select whatever color you like.
Abel Review
Comments: We have been using Abel since 1995, and have never looked for a new software
Pros:
Abel is easy to use, support is very helpful!
Cons:
The new payment screen, the amount may differ from what is showing on the financial screen.
ABELDent Response
3 years ago
Thank you for your continued support of ABELDent! You have seen our software grow and evolve through the years towards the modern solution you have today. We are happy that our product is easy for your team to use, and that support has been helpful for you! We look forward to continuing to provide you with updates and improvements to make practice management as easy as possible for your team. Please reach out to us at 1-800-267-2235, so we may understand and assist you concerning the different information being displayed on the new payment screen from what is showing on the financial screen. Thank You!
Amazing Product
Pros:
This product is easy to use, the training materials provided are easy to follow, and when in need support is available with little wait time. [SENSITIVE CONTENT] our rep has been especially great and has always provided us exactly what we need to better our operations. She is incredibly kind, patient, and knowledgeable.
Cons:
There are no cons at this time I would like to address for this software.
ABELDent Response
3 years ago
Thank you for your kind and honest feedback of our software! We are pleased to hear that you have found our software easy to use, and our training guides easy to follow. We are happy to have provided you with a great experience thus far, and we look forward to continually supporting you in practice management!
Great Dental Software.
Comments: Easy to learn and clinical side of program is great. For administration I wish it had more reports available and the financial was more user friendly.
Pros:
Technical Support is great.[SENSITIVE CONTENT] always goes the extra mile to make sure that all issues are resolved in a timely manner as well as teaching me at the same time. The help option is also great to go to for quick reference.
Cons:
Financials such as easier printing of previous day invoices, tax receipts, receipts of single family members.
ABELDent Response
3 years ago
Thank you for the great feedback about our technical support team here at ABELDent! We will continually strive to do our best to meet and exceed our expectations! Regarding the financials, we truly appreciate your feedback. We may have some options for you. Would you please reach out to us at 1-800-267-2235 at your earliest convenience? At the very least we would like to learn your requirements better, so we can start improving your experience together. Thank You.
Abeldent review
Comments: Great
Pros:
Convenience and easy access with pictograms Updates are readily available
Cons:
Error message popping out Multiple use of computers at the same time gives some issues
ABELDent Response
3 years ago
Thank you for the feedback regarding ABELDent! We appreciate that you like that the updates are readily available! Regarding the error message you receive sometimes, please do reach out to us, as we would like to investigate the cause of this and ensure we do our best to resolve this issue. Once we know more details we are confident that we can assist you.
best product
Comments: choosing ABELDent: Brand name, smooth implementation
Pros:
Overall- have been implementing ABELDent for 10+ years for our clients now. Excellent team that ensures smooth deployment and implementation by offering round the clock support. The best dental software in the market today. Pros- round the clock support, ease of use, excellent team
Cons:
haven't come across any so fa rReasons for choosing ABELDent: Brand name, smooth implementation
ABELDent Response
3 years ago
Thank you for your glowing review of our dental software! We are pleased that you have had such a great experience with ABELDent. Our support team is always happy to help you out whenever you may need it. Thank you for using ABELDent for more than a decade! We are looking forward to providing you with future updates to continually improve your practice management experience.
