17 years of helping Indian businesses
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Daktela
What Is Daktela?
The best cloud-based contact centre software to help you provide superior customer care. Handle voice, email, web chat, SMS, and all communication via social media channels in one solution with extended features, like CRM, realtime, wallboards and much more. In developing our solutions, we have utilised the many years of experience gained from implementing hundreds of contact centres.
Who Uses Daktela?
Companies of all sizes, from small to large enterprises, seeking scalable and integrated contact centre solution for supreme customer communication across all channels.
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Daktela Reviews for Indian Users
Call Center super tool
Pros:
I like the way, how can I use it. Simply, very effective and have a lot of functionalities.
Cons:
No mobile app. There is just simple app but not with all features.
Very good Tool for Call Center
Comments: Iam very satisffied. I use it daily and helps me to controll my team.
Pros:
Easy to use. Very intuitive and also for operators.
Cons:
Some bugs which we have to deal with. But the support fix them.
Very recomended SW
Comments: Sattisfied. Few more years of developing and colaboration and it will be perfect.
Pros:
Easy to use. and a lot of features. Strong and fast features developing.
Cons:
Some Bugs which affect the work. But nothing what cant be fixed.
