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DVSAnalytics Workforce Optimization
What Is DVSAnalytics Workforce Optimization?
Cloud-based solution that assists contact centers with workforce optimization, interaction recording, and engagement. DVSAnalytics Encore Workforce Optimization (WFO) solutions offer a variety of options to record customer interactions; gain insight, via analytics, into the content and results of interactions; use those insights for quality management to improve performance, and create staff schedules that allow for achievement of
service level objectives, via workforce management software.
Who Uses DVSAnalytics Workforce Optimization?
Government Health Care Banking Finance Retail
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DVSAnalytics Workforce Optimization Reviews for Indian Users
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DVSAnaliytics Review
Comments: Over this is a very good product, it does have its cons however the good outweigh the bad.
Pros:
One of the great features of using Encore is the ability to view screen recording and use multiple filters to be able to locate specific calls.
Cons:
A major con is the constant buffering when reviewing recorded calls, whenever there is a loss of connection to your network the call recording will pause/stop and you will need to re-open the call and start all over again.
