Heartland Retail

Great POS System for Retail

Comments: After coming from a software POS system that offered a complicated process and little to no customer service, I was pleasantly surprised that at Springboard they have demonstrated fabulous customer service and communication through our transition to their software platform. As the Franchisor to a retail brand, I value Springboard's ease of use and fantastic support and customer service culture.

Heartland Retail Is an Incredible POS Management Solution

Comments: My overall experience with Heartland Retail is so brilliant.

Pros:

I like the incredible features of Heartland Retail. Heartland Retail is powerful and easy to use.

Cons:

I do not dislike Heartland Retail's features at all. Heartland Retail is so amazing.

Truly a POS

Pros:

Easy to contact customer service, but every person has a different answer to your question! You can't get a straight answer from anyone.

Cons:

The constant run around. The software is slow as molasses, and has more glitches than you can imagine. NOT user friendly.

POS system that work with any business

Pros:

POS and payment management is the best quality tools from Heartland Retail. It is very easy to use, need no training and has all what a retailer needs for retail business. Printing for report is easy and it connect directly to the printer.

Cons:

The pricing plan is confusing. It would be great if the price is more transparent.

Reliable POS and payment management

Pros:

It has solved issues that we had with payment and donation by credit card or debit card. Cheapest payment fees charged by the payment processor and solved every issues that we had with payment and retail processing issues.

Cons:

It has all the solution for payment and retail issues. No dislike from me.

Control inventory and CRM management

Pros:

Easy dashboard interface and design to operate inventory control and CRM management. Solid support from the customer support for features that isn't worked well with our system and solved it quickly.

Cons:

We encounter issues in connecting the platform with our in-house printer.

A Constant Problem!! Terrible POS SYSTEM with NO SUPPORT

Comments: Terrible! I have been having continual issues with being able to take credit card payments without the entire system crashing and I've been working with their tech support for over a month now on this issue with NO RESOLUTION. They can't fix it or won't fix it and I am left having to uninstall and reinstall my credit card terminals multiple times a day in order to keep ringing sales. As soon as Q4 is over I will be shopping for a new system. This company is terrible.

Pros:

When I first subscribed in 2017 it was Springboard and the user interface for my sales associates was much simpler than other programs. Easy to learn, easy to use and the sales transaction level. BUT, it never works so the ease of use is irrelevant because my associates are constantly fixing technical issues and communication errors that Heartland will not fix.

Cons:

The integration with quickbooks is terrible! It will only integrate to QBO and even then, it has taken me 4 years to work out all of the integrations issues. My accountant hates Heartland because it is not sophisticated enough on the back end to track the inventory costs, fees, taxes, to maintain proper accounts. Clearly the designers never worked in the operations or accounts payable parts of retail.

Springboard Retail works for Wholesale Companies, too

Comments: We found Springboard Retail after searching for a program that can manage many elements of a wholesale business all in one program. We started using it Summer of 2014. We are now able to manage our inventory that is in our office and out with sales reps and on consignment. Although there is no "consignment" part to the program, there's a workaround within the system that is fine. Since everything is in the cloud, we have access to this information anywhere and anytime, even on a mobile phone with the app. It is especially helpful at tradeshows. The reporting functions are amazing and show us very valuable information about sales and products and locations of products that we never had before. Each inventory item allows you to add images and customize as you need. You can duplicate items easily and set up frequently ordered items as needed. It does take some practice to learn everything, especially since we use the program from a wholesale view but once you figure everything out, it is very quick to use and invaluable to our company now. The support service always gets back to us right away if we have a question or problem (which isn't very often). My only issue is with our Quickbooks integration. The integration pushes invoices or credits over to Quickbooks from Springboard as journal entries but then you have to re-enter the invoice/credit specifics into Quickbooks in order to actually have the info/details in Quickbooks. Then we run a Quickbooks report to make sure we haven't missed any invoices. It is a bit time consuming and there is room for error if you forget to enter in an invoice or mistype something. Springboard has said they are working on a better way to handle this but we haven't received any details yet. This one issue is small compared to the positives of the software. I would highly recommend it to any business that needs to manage inventory in one or many locations and is looking for a great reporting system.

Pros:

Manage inventory, run reports, invoice and credits, manage consignments -- everything is all in one program. It's mobile and in the cloud so we have access anywhere and anytime. Support always responds in a timely manner.

Cons:

Quickbooks integration not the best, but works with a little effort.

DLM Supply

Comments: I have been very pleasantly surprised about how well Springboard has worked out for our Men's Clothing boutique in Dallas. My colleague and I did some extensive research in POS systems. We both had a history of working with larger clothing retailers so we were accustomed to robust reporting, advanced order systems, and detailed item management. Springboard has been able to deliver on all fronts. I've also come to appreciate the support system that is built in. There is a message board available to submit requests/questions and the follow through has been pretty good. They have listened to some of our feature requests and I have noticed a couple of them were implemented on the following system update (which they also do frequently). We are currently working on getting our website up and running on Shopify, and the integration is working great in terms of syncing inventory.

Pros:

Reporting, reporting, reporting. Reports are entirely customizable and there are several metrics to choose from. I feel like i have been able to replicate several of the reports that I had available to me at the large corporation that i worked at, and that has been very impressive. User friendly interface on the POS. Very easy to teach to new users. Detailed item management capability with unlimited customizable fields. Allows for even more robust reporting. Ipad app works well

Cons:

There were a couple bugs early on when using certain browsers. We now use Google Chrome more often than not and it seems to be working fine. I wish the item management integrated more seemlessly to our Shopify site, but i think this is nitpicking a bit since most of the other POS systems don't even offer any integration. Definitely pricier than the competition, but you get bang for the buck. Web based interface is risky if you have network connectivity issues. We have been lucky thus far, but I could see this as being an issue for others. Wish there was an iPhone app, a little hard to view on the iPhone browser.

Great Software. Beware of the [SENSITIVE CONTENT HIDDEN]

Comments: Spend days trying to reach competent support. All of those glowing reviews you may be reading were for the previous team.

Pros:

Functional POS software that does what it needs to do with good reporting features

Cons:

[SENSITIVE CONTENT HIDDEN] seems to have gotten rid of the folks that made Springboard exceptional. Support is terrible.

9,000 SKU's and 30 days to make the change - DONE!

Comments: We were terrified of changing POS systems in September right before the holidays. It just didn't seem conceivable to me that I could make the switch to making sales within our 30 day window. I was convinced we would make it after week two of the transition. I was truly stunned at how easy it went - I am a realist and just knew we'd come up against something that would stand in our way. It didn't and we nailed the date easy.

Pros:

VERY flexible platform allows a decent level of customization to make sure you can parse your data the way YOU need to - not how someone somewhere THINKS you need to. Rock solid and reliable importing/exporting. This POS does what a POS system should do - make you more efficient. We're still only a couple weeks in but we feel like we know it pretty well and I have confidence we made a good choice for our retail business.

Cons:

I would like US based phone support but they actually manage the chat support surprisingly well. We've not been left hanging yet and we've not stumped them, so I am not feeling to bad about it - as long as they keep up as the demand increases, which I am sure it will.

Great platform

Pros:

No need for quickbooks. My accountant pulls reports straight from Springboard at the end of the year. Also I love the inventory management and ability to create one day price changes for sales

Cons:

Customer support is lacking. Gift cards can’t be scanned through credit card reader even when they have the magnetic strip.

Overall very satisfied.

Comments: Switched over from quickbooks point of sale about a year ago. (DO NOT BUY QB POS) The transfer of data went smoothly. The customer support was amazing. They have every feature I need for a small business with moderate to high volume. They system is very easy to use. They are continuously evolving and don't try to charge you extra for updates like some systems do. Because it is web based you can access it anywhere and enter inventory when you are not in the store with out having the POS set up on another computer. Reporting features help me analyze business better. Dashboard gives an overview of all info I need on a daily basis. Their customer service is the best I have encountered ever. They are usually available with little to no wait time. The staff is knowledgable and addresses any issues that arise in a timely manner. That being said, there have been a few glitches but as I stated they do fix them quickly.

Pros:

Customer service. Web based, allows access anywhere.

Cons:

Extra monthly charge for using POS on an iPad even if I use it for just 1 day. Not cheap, but worth the price.

Good system for small retailers

Comments: I am happy with the service provided, customer service responds very fast, the reporting part of the system is great and very friendly to use. I do wish you had more POS hardware available, cooler looking ipad size hardware, etc.

Pros:

Reports Easy to use I can access from any computer anywhere I go Great customer service

Cons:

Hardware options are limited

ADP vs Heartland

Comments: Our company has switched back from ADP to Heartland because the over all transition was more difficult that previously presented.

Pros:

I can go online and review my pay at anytime.

Cons:

The ADP plan was much easier to understand. The symbols and verbiage is easier to understand.

Good quality

Comments: We've been using Springboard since we opened our store. We've been happy with the overall features and quality.

Pros:

Easy to use

Cons:

Issues with hardware

Easy to use

Pros:

Software is easy to use. Works well for our products

Cons:

Needs better choices for printers vs having to take extra steps to print receipts

Top of the line data in easy to use system

Pros:

It is extremely easy to use - from beginners to experienced users.

Cons:

Would love to have kitting - this would allow us to better track our parts inventory.

Springbroad is the best system for fashion retailers

Pros:

These folks understand fashion retail. Most of the other cloud-based systems evolved out of "coffee-shops" and are focused strictly on point-of-sale. As a fashion retailer that has been around for over 20 years, we needed a system that helps us manage our inventory, vendors and customers. Plus they have awesome support.

Cons:

Nothing much. Integration with with Shopify (for e-commerce) is still evolving.

A comfortable transition to an automated POS system

Pros:

Once we got underway, the equipment has been easy to use, much faster and more complete and accurate than we expected. The vendor is very cooperative when we have questions. Answers are prompt and knowledgeable. The vendor has also gone the extra mile in helping us weave POS data into usable form for our accountant and other service resources we use. In addition, they follow-up with us frequently to see how we are doing. It's just what you would expect from a first class vendor.

Cons:

To date, we are pleased with all aspects of our system.

Exceptional Customer Service

Comments: Overall, I'm extremely pleased

Pros:

The setup of this point of sale system was very user friendly. It is very easy to use and the customer service is excellent.

Cons:

I find running reports and programming promotions a challenge. In regards to running reports, it does not seem intuitive.

Great to be on board

Pros:

-user friendliness -user interference -customer support -reporting -two way integration with BigCommerce promised to be coming soon

Cons:

The only negative feedback I can give now is that Springboard does not have an employee time clock tracking.

Springboard is a great point of sale and inventory management Software

Pros:

There are many ways to customize and organize the inventory according to our needs. The support team at Springboard is prompt, informative and courteous.

Cons:

We have had issues with running credit cards, and sometimes the program will crash unexpectedly. Springboard has yet to offer a way to synch up the inventory management with our website, which they have been promising but have not yet delivered.

Just wasn't what I was expecting

Pros:

I was trying various POS systems and I almost purchased this system but it could not do what I needed it to. The only pro I can come up with is that customer service went out of their way to try and make this work for us.

Cons:

Cons? Several. It was not that easy to use. It cost more than some competitors and if you need more than one location - forget it!

Best POS system in the market

Comments: Love the simplicity and the ease of use of all the entire system and its features. Been a customer for just over a year and we've only had awesome experience with it. Very fast and its inventory system keeps amazing accountability. The only drawback if I was nitpicking is their online chat support which can take some time for a response. But you can always just call their support number instead and they're always helpful there.