FireServiceRota

Flexible Shift Management System

Comments: The service are currently working towards an automated solution - essentially the system will propose and resolve a crewing issues as they arise - if uable to do so the system will notify the relevant personnel. This is to enhance the Wholetime solution which is now embedded into the service. Our journey with FSR from its embryonic start to the mature relationship we have today has always been centred around the mindset of resolving our need through the most efficient and effective solutions. Communication with FSR has enabled clear understanding and probably saved unnecessary development/ testing time, this communication had been maintained through use of video meetings, site visits & social media (Whatsapp) , very often during out of hours. User feedback / Helpdesk - This funtionality is a key asset to FSR and the services limited IT helpdesk capacity, FSR are happy to deal with all qurries that are FSR related, this enables the system owners to deal with the query direct and understand common concerns to update the FAQ's / resolve with additonal development - whilst leaving internal IT department to concentrate with business as usual.

Pros:

Future proof foundation / Web based system that developers are willing to adapt to suit the service requirements.

Cons:

Initially the cutural change to using so few shift codes - However benifits of the change are now being realised.

FireServiceRota

Comments: I can't fault the support that FireServiceRota have shown me with getting this system up and running in our county.

Pros:

FireServiceRota is a easy and robust system, once you have done the initial set up per person it basically runs its self! It's easy to access when your out and about which is what you need when being an on call firefighter. It is also robust, therefore is anything does go wrong the support is amazing and they can go behind the scenes and work out why it went wrong and overcome it so it doesn't happen again.

Cons:

Initially this system can be quite daunting as it has the scope to do a lot of this so can put off when you don't understand it, however once you get used to it, it has great potential.

FireServiceRota review

Pros:

Very broad platform that supports lots of varying functionality

Cons:

Can be overly complex for basic level user and desktop experience can differ significantly from the mobile app experience (Android).

FireServiceRota

Comments: A great service

Pros:

This is very simple to use and very user-friendly

Cons:

I think it could cause problems excepting a call on your phone due to if you’re running to your car or running to the fire station could be dangerous and cause slips trips or falls or any other accident trying to acknowledge the call on your phone. Do you have a pager which would work with FireServiceRota and you just need to press a button on your pager which acknowledge your attendance to the call before more easier

Wholetime and Retained

Pros:

Then ease of use not only on a PC but on my mobile device. Clear and updates quickly

Cons:

Any problems are addressed as quickly as possible

Great customer service

Comments: It’s improved accessibility, we’ve made efficiency savings as well as administrative hours

Pros:

The software being internet based gives great accessibility. It offers ‘live’ crewing availability. It automatically alerts crewing deficiency before the start of shifts allowing others to book on duty available to cover shortfalls. It can be used to send communications to all, crew or specific skilled members which could be used in recall to major incidents

FSR

Comments: The team at FSR are helpful and quick to respond to requests for support or help

Pros:

The web based page and app are easy to use, quick and functional

Cons:

I would like to see as a manager of six stations a one view of stations current avaialblility

Ease of implementing FSR

Comments: We required a replacement rota management system. FSR was able to listen to our requirements and then work on these specifics. We were able to implement our on call system way ahead of schedule. The communication with the team has been first class ensuring we are kept up to date with progress and that any amendments we require are discussed and considered before implementing.

Pros:

Very intuitive, very little training required Easily configurable to our specific needs Excellent communication with the team

Cons:

None that I can think of! FSR for the on call side was introduced ahead of schedule so tweaks have been necessary but that was down to our need to release the product sooner than originally asked for. FSR have supported us throughout.

End user review

Pros:

Ease of use & user friendly, response time to problems.

Cons:

No drop down menu for unavailablity e.g. work, leave, sick