17 years of helping Indian businesses
choose better software

17 years of helping Indian businesses
choose better software

What Is MiaRec?

MiaRec is a provider of conversation intelligence and automated QA for contact centers. Contact centers use MiaRec to modernize QA workflows and surface intelligence at scale for better business outcomes.

MiaRec's Conversational Analytics Platform records customer interactions compliantly and securely, offering contact centers Voice AI and machine learning that enables organizations to analyze sentiment and keywords, automatically evaluate agent performance, redact sensitive data, and more.

Who Uses MiaRec?

Contact Centers of all types and sizes of use our SaaS conversation analytics platform to uncover insights, improve agent performance, modernize QA workflows and improve customer experience at scale.

MiaRec Software - Voice Analytics with Sentiment Score and Transcript
MiaRec Software - Trends at a Glance
MiaRec Software - Sentiment Analysis Dashboard
MiaRec Software - Agent Evaluation Dashboard

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MiaRec Reviews for Indian Users

Average score

Overall
5.0
Ease of Use
5.0
Customer Service Software
5.0
Features
5.0
Value for Money
5.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
100%
Write a Review!
Mike
Mike
Owner in US
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Affordable Call Recording

5.0 6 years ago

Pros:

Easy to setup and very reliable. I have been running this software an an old Dell server for over 6 years without any issues. I am a few version behind, so I'm sure the interface and features are even better now. I have it recording our Yealink IP Phones via Port Mirroring on our switch and it works great.

Cons:

Maybe because we have an older version but to playback files in the web browser we have to use Internet Explorer. (Chrome does not work)

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