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About Watchtower

Watchtower is an all-in-one safety platform with incident reporting, dispatching, and more.

Learn more about Watchtower

Pros:

I find it very easy to use and it is easy to teach for people who are newer to the product I think it’s easy to learn.

Cons:

It’s visually basic, but that makes no difference in its performance.

Watchtower ratings

Average score

Ease of Use
4.7
Customer Service Software
4.9
Features
4.7
Value for Money
4.9

Likelihood to recommend

9.8/ 10

Watchtower has an overall rating of <span class="">4.8</span> out 5 stars based on <span class="">10</span> user reviews on Capterra.

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Leslie
Marine Safety Captain in US
Public Safety, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Excellent Program for gathering Marine Safety statistics

5.0 3 years ago

Comments: Watchtower is easy to use, the team is great to work with, and it is really helping us to gather good data that can be used for a variety of ways.

Pros:

Watchtower is an easy program to use and can be used on a variety of mediums, tablet, computer and phone. The functionality is good throughout. I love how customizable it is. When my department has new needs, we are able to update it ourselves or work with the Watchtower. Any time any issues arise, the team at Watchtower is responsive and able to assist. As someone who likes To do research and use data, I really like the ease of gathering that data and pulling out what I need. I find it very easy to use and it is easy to teach for people who are newer to the product I think it’s easy to learn

Cons:

Overall I really like the Watchtower program and find it is easy to use and whenever issues have arisen the team is very responsive to help solve the issues. In addition we went from using paper data collection to this program so in some senses it was challenging for some people to use however I think overall everyone sees the value in gathering stats using the Watchtower program.

Patrick
Lifeguard in US
Recreational Facilities & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Incident Reporting Game Changer

5.0 3 years ago

Comments: The Watchtower team was extremely responsive to our desired changes. They made it really easy to implement.

Pros:

The platform is really intuitive. We can run reports with any specific data point we want. That was impossible with pen and paper

Cons:

The fact that its not native on iOS or Andriod.

William
Ocean Lifeguard in US
Public Safety, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Watchtower Review

4.0 3 years ago

Comments: Overall, my experience with Watchtower has been positive. It has been a seamless transition from paper incident reporting to online because of Watchtower.

Pros:

I really enjoy how to software breaks down different incident reporting easily with many different specific options. The ability to complete off of a mobile device is also a great asset as it allows for users to report an event directly after it happens while all the details are still fresh in mind.

Cons:

One con with the software is it is sometimes difficult to go back to a previous section. I often have to close the app and restart it completely if I forgot something/or clicked the wrong bottom.

Watchtower Solutions Response

3 years ago

Hi Will, thanks for the review! One solution to your problem about going back to previous sections is to hit the red "Reset Form" on the submit incidents tab.

Sarah
Beach lifeguard in US
Public Safety, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

SGBP review

4.0 3 years ago

Comments: Overall a great software that allows data to be collected in one place and analyzed throughout, and the end of the year. This allows us to learn from the season and see what could be changed and improved.

Pros:

I like being able to record workouts, locations of where I sit, as well as everything that occurs during the day. Being able to record all of this information allows us to stay organized and use this in the future.

Cons:

There needs to be an app aspect to the software that is compatible with the phone. I believe that it doesn’t transfer to the phone well and many will skip out on it. Fill out options should be open ended instead of scrolling or picking a prefilled option that does not always fit.

William
Sargent in US
Maritime, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Pros and Cons of Watchtower

5.0 3 years ago

Comments: I have had an exaptational experience with this software.

Pros:

It is very easy to use, and incredibly useful.

Cons:

I have no issues at all with this platform.

Jay
Chief Lifeguard in US
Public Safety, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Watchtower to the rescue.

5.0 3 years ago

Pros:

Watchtower took a lot of time consuming work off our plate and allows us to not only gather better information but use it for more robustly. Because of Watchtower my staff and I can keep our focus on the water in our patrons, and store achieve tired reliable operational and incident reporting.

Cons:

I’m only upset we didn’t find watchtower sooner.

Austin
Marine Safety Officer in US
Public Safety, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Huge benefits for this product

5.0 3 years ago

Comments: Live time tracking. Searchable records. Easily exported lists of calls for service. Dispatching. Statistic generation. Very smooth experience working with the Watchtower team.

Pros:

searchable records. Evidence based calls for service

Cons:

This is a great product and I cannot think of any cons to list.

Chris
Marine Safety Captain in US
Public Safety, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Excellent program and responsive team

5.0 3 years ago

Comments: I’m so impressed with their ability to produce and advance this valuable product.

Pros:

It’s ability to track and change with the help of the support team

Cons:

It’s visually basic, but that makes no difference in its performance

Caroline
Lifeguard in US
Public Safety, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Lifeguard Review

5.0 3 years ago

Comments: It’s great!

Pros:

Very easy to use. I like that I can just log on at the end of the day and be able to fill out the log quickly and efficiently.

Cons:

I think some of the software can be updated.

Connor
Lifeguard in US
Hospital & Health Care, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Love the ease of control

5.0 3 years ago

Pros:

I really like that it puts everything into one place. Documents I need for work as well as important information like alerts are easy to find.

Cons:

The platform could be a little more streamlined and easy to use.