Lou Reviews

In Lou I love

Comments: Lou is a solid app for site navigation guidance, app tours etc. But it also incorporate a bunch of helpful tools inside. Overall, I feel very happy to have a productive, all-in-one and effective solution like Lou

Pros:

Lou is very easy to use, with a clear and clean interface and step-by-step guidance for users to perform the necessary actions. I can very easily create any widget that I want in very short time, from tooltips, hotspots, site tour - everything is presented in a convenient menu-based interface and walkthrough guide (even more convenient when I install the Chrome extension). I also love that Lou can be installed easily in multiple domains, so that I can create consistent experiences to users.

Cons:

The installation may require adding some code snippets in the "Header" section of website or page. It is not an issue for me, but for those who is not familiar may require helps from Lou's team. Nonetheless, Lou's supporting team is quite responsive overall so this is not really an issue.

Great onboarding experiences

Comments: I develop websites for clients, this helps the onboarding process to explain to them how the backend works, and where are the features/options that they'll most need.

Pros:

It is extremely easy to use, with the chrome extension is just a matter of clicking on the step you want to explain, writing the instruction and that's it! I like the fact that you can simulate it straight away and define the audience to show this to.

Cons:

I didn't like that they didn't have checklists, but now they do! The only important feature missing is the mobile compatibility, but that is also in the works.

Horrible experience

Comments: After my experience, I cannot recommend at all.

Pros:

I would say the free version, but it is useless because it does not work

Cons:

I can't believe those positive reviews are real, I have only experience TERRIBLE UX and many many many bugs every single day. It is not working according to settings.

Lou

Pros:

I had spent some time looking for an application for onboarding new clients, and Lou was exactly what I needed! It has a simple setup with most of the functionality required in a 'tour SaaS product' The interface for creating a tour is super simple and customizable.

Cons:

I would like to see more integrations with other software packages (Slack, Mixpanel, and Intercom) and I would love to see more advanced features like NPS.

Great tool!

Pros:

I like the easiness of installation. It's highly customizable and quite fun, actually, to set up.

Cons:

The fact that mobile is not supported yet. But it should be there soon as support assured me.

Pretty. Clunky. Needs faster troubleshooting from support.

Comments: Each user has their issues. See above.

Pros:

The software looks very pretty. The mobile access is a nice touch.

Cons:

Issues with lag on the desktop portal. POS transactions as well have their fair share of issues. Many items that we wish we had faster IT support rather than waiting on 6-8 weeks to implement fixes to our issues. The mobile access is nice while in the field. However, it has its headaches.

I love Lou!!!!!

Pros:

I love how easy it is to set up a tour of your product. I was able to use it to set up a welcome tour of the membership site for my clients.

Cons:

I wish that they had mobile right now, but I know they are working on it. That's honestly the only drawback that I've experienced.

Great start so far

Comments: Its quick, user friendly, and helps you get done what you need swiftly

Pros:

Easy to implement, we went from trialing to purchasing, installation and deploying our first Lou in less than 48hrs

Cons:

There have been a few bugs here and there, but the team have been swift to resolve. They've also released some new features in just a few weeks of requesting

Great light weight product announcements platform

Pros:

Lou is fast and easy to deploy. Makes it easy to setup different announcements and event funnels inside the application without spending dev resources.

Cons:

It's still a growing product, looking forward to more features and analytics.

Great for product tours

Pros:

This is very important software for assisting customers on your web app to learn how to use your product or service to the fullest.

Cons:

The user interface to create the walkthrough works but can be a bit clearer and cleaner.

Great price for the value delivered

Pros:

The ease of use in creating workflows for users to go through.

Cons:

Some limited features, would like to have pointer arrows and other animations that can guide a user to scroll down a page.

Lou - User engagement

Comments: Easy to implement and use

Pros:

We love the ability to integrate tooltips and announce new features.

Cons:

The price is a bit out of our budget unfortunately.

Easy to use

Pros:

I used this while working in retail. Loved using it!

Cons:

It sometimes crashed or glitched while using it. But overall good.