OneDesk

User review with one year of use

Comments: In general terms, it saves work by having two important functionalities in the same software.

Pros:

It is like having two applications in one, where you can manage projects and customers through tickets to keep a correct order in customer service.

Cons:

It requires adjustments by users at the time of upgrades, and the cost with similar could be taken into consideration for small businesses.

Flexible Application with a Strong Feature Set

Comments: We were very pleasantly surprised. I was concerned that we would have to go with one of the "big box" products so we could hire a consultant to customize and implement. We have recently expanded from using almost exclusively for product development to open up the system to our billable business and help desk management on our own. The team on their chat is incredibly knowledgeable about the product and they are very responsive to enhancement requests.

Pros:

We are a small but complex organization. OneDesk has been able to hit the mark on almost all of our issues which we never expected "out of box" with any system.

Cons:

We allow our users a lot of autonomy. We are looking forward to some more granular security for more variation between a "regular user" and an admin. We have seen positive updates on this already.

A complete project management application

Pros:

It's similar to having two applications in one, where you control projects and customers via tickets to keep customer service in order.

Cons:

The cost is high if you pay on a monthly basis. It is also difficult to communicate with

Review of about a leading management software

Comments: In my personal experience, for the management of a medium-sized company, it has a positive influence. For small companies the cost should be assimilated.

Pros:

Its main advantage is that it is a software that groups different functionalities, that is to say, it is as if they were 5 softwares in only one. This improves the workflow and uses time efficiently.

Cons:

It is a software that makes your company dependent on the modifications that One desk proposes; however, there are also advantages to be noted there, such as regular improvements and updates to avoid errors and/or solve bugs.

A project management solution

Comments: From my experience, the price-quality ratio is well above that of its competitors, being favorable for small and medium-sized companies.

Pros:

One of its advantages is its convenient price, lower than that of similar products. Another is that it has a great customer support team, which solves problems in 99% of the time.In addition, thanks to the customization it offers, its use can become faster and easier.

Cons:

One thing that sometimes interrupts the workflow is updates, which are frequent but necessary. Also in the free version its functions are limited, so it is recommended to purchase a plan, anyway it is cheap.

An easy software to work with

Comments: I have worked with one desk in one of my previous startup companies to manage or project tasks and track their progress.

Pros:

With onedesk, I was able to create projects, create tasks, can track task progress, can automate repetitive tasks and can customize workflows. I love the simplicity it provides; specially the user friendly interfaces and navigations. We can integrate onedesk with multiple tools like jira and zapier. This is a product which is affordable for startups.

Cons:

I haven't used onedesk for a long time and haven't experienced any issue within that time.

A complete project management software

Pros:

Offers a range of tools and features for managing tasks, projects, and customer interactions. Includes a customizable interface and a range of integrations with other business tools and services.

Cons:

The interface is a little complex to navigate.

Simplify Your Work with OneDesk's All-in-One Platform

Pros:

1)All-in-one solution: OneDesk combines both project management and helpdesk functions in a single platform, which can be convenient and efficient for teams that need to manage both types of work.2)Customizable workflows: OneDesk allows teams to customize and automate various workflows, including triage, replies, notifications, and assignments, which can help streamline processes and reduce the need for manual intervention.3)Clear and simple pricing: OneDesk offers all features in all of its plans, which can make it easier for teams to understand the costs and choose the right plan for their needs.

Cons:

Limited integration with other tools: While OneDesk may offer a wide range of features, it may not integrate with other tools that teams may be using, which could limit its usefulness in certain situations.

Using as a service desk but unfortunately not the most ideal

Pros:

There is automated timesheet tracking for each tickets.

Cons:

Price is quite steep if you pay monthly. It is also quite hard to interact with (from the user's feedback.)

Good solution to combine voice of the customer with product management

Comments: It helps you translate customer requirements into actionable and intelligent criteria for products. What’s more you can integrate feedback into your requirements and iterate successively. One of the most interesting case scenarios that I could think of was that of this product as a historical repository of customer conversations and requirements for a typical product evolution. The possibilities, then, are endless. Full user review at http://www.getapp.com/blog/product-management-software-review-listening-to-your-customer-through-featureset/

Pros:

For a first-time user of the product, I thought support was excellent